Customer Reviews for Hold More Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hold More Self Storage

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Paul B. on

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Customer did not leave a comment.

Joel B. on

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The truck was filthy inside and out. It was old and beat up. I was only doing local moving so not such an issue, but I would not have accepted the truck if I was doing long distance moving.

LAURENCE B. on

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Excellent customer service.

Eric L. on

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Art B. on

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jane p. on

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Robert Y. on

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Kei M. on

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I was greeted quickly and was provided assistance to detach the trailer from my truck. Thank you!

Patrick C. on

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stephen R. on

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Kate W. on

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This is a poor rating not due to the vehicle or service at the site but due to your moving helpers that is provided by your assistance. This was an absolute nightmare of a move as movers canceled at the time they were to show up. New movers found through you all showed up 4 hours late and then were horrible to work with and left pot in our home that my child could have found. This was beyond anything that I would have ever expected from a company that I have used for every one of my moves.

tanja h. on

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Check-in/out was a breeze. Equipment was new and in very clean condition.

Timothy K. on

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Kei M. on

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Friendly.

Joshua K. on

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Great customer service!

Gary R. on

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Saeed N. on

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Thomas F. on

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Paul H. on

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For an older body truck, it ran really well. Friendly service, great location.

Kenneth K. on

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Cecil J. on

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Making me rent the trailer for 5 days instead of 2 is not right, This is a rip-off.

David C. on

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Windshield wipers need to be replaced

Donald s. on

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Don't Change A Thing. We Will Use U haul Next Time. Thanks For All Your Help. DJS.

Chadwick L. on

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Very good experience. Truck was clean and ran well. Customer service was top notch and on the spot with everything. Recommend this site for Uhaul rental any day.

Salah z. on

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Quick and easy

Brian N. on

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Steven J. on

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Grant L. on

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First time I’ve used your 24-7 service and it was great. Everything worked as designed and I was able to move a couple of big chairs even when the facility was closed. I will definitely use it again. :-)

Morgan B. on

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We were pleased with out experience but it would be nice to have some additional lighting. I wouldn't go there after dark by myself because our unit was completely in the dark.

Norman S. on

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Will use again frequently

Stephanie E. on

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The man at the desk was very nice and made the experience painless

Doug F. on

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Wendy F. on

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Todd D. on

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Matt L. on

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Lee D. on

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The man who checked me in was awesome! Great customer service!!!!!

Michael S. on

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William B. on

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Jeremiah F. on

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David F. on

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Great service!

Kimberly B. on

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Nickolas G. on

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The location is great. U-Haul needs a system that tells them what locations have their equipment.

Fred D. on

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This truck was on its absolute last legs. Could barely unbuckle the seatbelt, the “cigarette lighter” charging port was completely pushed into the console and unable to be used, and removing the keys was a challenge every time. The right corner in the back of the cargo area was taken up by a dolly and pad bags that I didn’t want to use and if I moved them I would have been charged. This truck was also the wrong size I has originally reserved a different car. The location itself did fine, but Uhaul failed.

Masooma N. on

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Ron M. on

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Trying to get a "real" final bill/invoice receipt has been a painful experience....UHaul keep sending email message with non-standard image files - - whatever a "png" file format is??!! ... sent a reply asking for a PDF or MS-Word file format instead and UHaul sent another non-standard file format attachment...C'MON!!!...how hard is it??!!!!!

Craig M. on

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Kevin B. on

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THANK YOU!

Ruth S. on

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they were very helpful

Brook H. on

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The owner is very nice.

nancy h. on

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We were returning the truck at a time when the location would not be open, but they told me every step that we needed to do when we got there, and the instructions were perfect, so it was easy!

Cindy L. on

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Gene W. on

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David L. on

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Eric S. on

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Have more 10ft trucks?

linda n. on

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JOSHUA P. on

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None

cheryl r. on

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Matthew P. on

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Ron was friendly and easy to work with.

Anissa P. on

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Tina L. on

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BRYAN S. on

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Hanna B. on

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Truck had large leaks to the top of the cabin which caused my personal items to be soaked and or ruined. Leaks were not marked within the vehicle but ruined my items since it was a rainy Ohio day for the rental.

Leonard F. on

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The appliance truck I ordered was not available, and this negatively impacted my move.

Chris D. on

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steven a. on

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MARY D. on

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Carl L. on

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Jonathan P. on

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Tammy H. on

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Did not give me mileage or gas tank info or paperwork.

JANA J. on

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The facility was what we needed for our transition. Earlier or later business hours would have been more convenient in some cases, however, that was not a deterrent for us using the facility.

John G. on

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Mark M. on

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great service, ease of drop-off and very pleasant to deal with

Stephen S. on

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Gregor B. on

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Scott J. on

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James M. on

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Drop off was so easy and fast

Nancy B. on

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Robert J. on

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James N. on

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MARK M. on

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The rear tail light was not in place more work almost got in trouble for doing the damage which was there before I ever left

DAVID K. on

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Excellent service and very helpful!

Anthony B. on

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The owner was so kind and sweet. What else do you need from a rental place?

Timothy F. on

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Velanna O. on

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Fantastic and friendly service! No issues whatsoever. Thanks!

DAVE E. on

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DON H. on

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Everything was good

JOHN F. on

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polite and professional. extremely reliable and good people

Brian M. on

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Great service, friendly owner!

Randy S. on

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Tina K. on

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Jodi H. on

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Brian H. on

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Very quick pickup and drop off.

PHILLIP P. on

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Ben M. on

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Julie W. on

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Very helpful!!!!

Matt B. on

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Great advice on how to best plan the trip and get the right equipment.

John M. on

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Fast and efficient

Chad S. on

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You can check your trucks before renting them. The seal fell off the door so we were driving in the pouring rain with water coming in around the driver's side door. The windshield wipers were worn out and the truck was so loud we could not hear each other talking.

Thomas K. on

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Ron does a great job and is very friendly

Josh W. on

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Easy in and out for drop off

Chris G. on

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Customer did not leave a comment.

Robert S. on

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The trailer is very heavy to lift on and off your vehicle. A crank jack like we have on boat trailer would be an excellent addition incase you are alone for safety and health (back) reasons

Pedro B. on

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Make sure the previous customer returns the vehicle clean/er.

William L. on

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MATT S. on

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Convenient location - quick and easy to get set up - highly recommend!