Once again every quick and easy. Had a newer trailer with fold down ramp. Very convenient,
Randall S
Customer Reviews for Hold More Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire process was easy I cannot think of any improvements thank you 😊
Janiss CI found the experience stress free and the pre-registration process is very helpful.
Peter GAlways use this location whenever we have rental needs. They are polite, professional and overall great to deal with. When I picked up my rental, the clerk was very busy with a handful of customers and he handled everyone as quickly as possible and was very professional the entire time.
Patti GAll went well.
Rahul ANa
Paul JVery kind individual and made the finishing process very easy and efficient.
Joshua AThere was nothing wrong with the truck itself or the place that rented it to me. The app malfunctioned and it was at night, cold outside and it took me over an hour to remedy. Luckily Shaquitta Taylor was helpful when I called. However, we had to jump through many hoops to finish the transaction to merely get the keys. Part of the process required me to have her call someone of my choosing (a random friend) & they had to verify they knew me (?) I do not understand the rationale for that requirement. Luckily I had someone with me to achieve that, or else I may not have been able to receive the vehicle. I had submitted my license and credit card via the website, but the app did not have it. The app was a continuous refresh symbol & never resolved. It was a very frustrating & lengthy process. I'll never rent via the after-hours method again.
Holly JThe local agent in Lewis Center directed me to a drop off location in a bad neighborhood with on space to drop off and less than half a mile away was a full service U-haul owed facility. This was tremendously inconvenient and a little dangerous. In fact the location he sent me to told me they had no space to receive the unit.
Ian AThese guys are great to deal with. Very helpful and knowledgeable about towing. They made sure I was ready to go.
Glenn HU-Haul app could be made easier to use
William BGreat location. Great staff at pick up and drop off. One of the best places I have rented a U-Haul from.
Matthew PThank you for great and flexible service!
Steve HI am contacting corporate to discuss how unprofessional these employees were.
Brandon HU-Haul indicated I should drop it off on December 31 by 3:20 PM. The note on the door said that they had been closed since December 23 and would not open until January 2. What was the point of dropping it off at this location?
Lester OCashier was amazing, friendly and knowledgeable. Will definitely use this location for future needs
Brian BVery professional, helpful and polite
Isaac GThank you for getting the truck warmed up and frost off for us!
Jenny LFront desk officer is very good and helpful
GOPINATH DStaff is always friendly and prepared. Equipment is always ready and well maintained. Would highly recommend this location.
JAMES HThat was my best visit to Uhaul ever. He greeted me upon arrival with a smile and great conversation. He explained all my options and checked me in . I highly recommend this location as well as employee. Job well done. 💯
Robert JGreat place to get your Uhaul
Glenn HRon was great to work with .
Kenneth CGreat staff and easy process which was very affordable. Will use them again.
Jerry DGreat customer service, quick, convenient, and loved driving the new van!
Melissa SFANTASTIC! Everything was seamless and easy! He was so pleasant and helpful! Highly recommend this location for service and quality of equipment.
Patricia RI can’t ask for more… excellent costumer service… the truck was in excellent condition absolutely clean … I definitely will recommend you guys… congratulations for a great service!!
Timothy PVery helpful. Helped make sure everything was hooked up properly.
Michelle NFast and friendly service. Easy process. Highly recommend!
Kim bIt was all good till I fell off the trailer hurt my arm fell bad had to go to the er
Donny AEverything was smooth from start to finish!
SEAN MSmooth pickup and dropoff. Equipment worked perfectly.
WILLIAM MThe number of screens I had to go through to FINALLY get to the checkout screen was the most ridiculous collection of nickel and dime unnecessary stuff I have ever seen. I'll think twice before I consider Uhaul again.
Craig HCustomer service at the pick up location was excellent. The gentleman there was very courteous, helpful and professional. The location was very clean. The equipment was in excellent condition. Excellent experience.!
David NEverything was ready to go. We were late to pick up the truck and they called just to make sure everything was OK
Amy fThis was my drop off location. Staff was very helpful and eager to help with issues I had with the rental.
Julia SVehicle wasn’t the cleanest (cup holders, dusty, floor dirty), but it almost has 80,000 miles on it. The guy was super friendly & helpful, & easy to pick up and drop off.
Brandon RGood experience
SriHari UWe did not use the dolly which was affixed into our truck. We did the move and on our way home to drop off a few minimal items and when we opened the back of the truck the dolly had fallen over and broke the zip tie. We were charged and I understand but we did not use it.
Hridi HExtremely convenient and organized, which made pick-up very easy and timely. Overall a great experience.
Chad SThe staff was very accommodating and the equipment was good. There's no reason to own a trailer when it's this easy to rent and return. Very good value and service.
DAVID DThe owner was extremely nice. Very professional, made sure everything was hooked up properly. He called me the day after the rental to make sure all went well.
Maren UDropped it off using the U-Haul app, went through that process, dropped the key off then left.
Michaela NThe staff was great!
James T | Overall ExperienceOverall good storage facility in every way. Nothing bad to say about this place.
ALLEN M | Overall ExperienceGreat place if you do not need climate control storage!
Lise S | Overall ExperienceExcellent facility for storage. Thanks to Rob
William L | Overall ExperienceRon was great to work with. Will definitely be renting again in the future.
Rick P | Overall ExperienceGreat service by Ron and all HMS staff. Besides storage, I rented a U-Haul vehicle a few times with satisfaction. I will highly recommend HMS.
Jack H | Overall ExperienceThe Manager Ron was great! We will be back just because of him ....
Clifford L | Overall ExperienceManagement is great at this location. Would highly recommend!
MARY D | Overall ExperienceThank you for being so flexible with our needs and changing timeline
Nilda C | Overall ExperienceHad a unit here for years thanks for everything.
CECIL H | Overall ExperienceExcellent customer service!
Tim A | Overall ExperienceRon was exceptionally helpful the whole time. Great customer service.
RICK P | Overall ExperienceI would definitely recommend this facility and already have, to my fellow police officers of CPD. I only moved because I needed a larger space. Thanks and stay safe!
CARLYSLE C | Overall ExperienceWe were pleased with out experience but it would be nice to have some additional lighting. I wouldn't go there after dark by myself because our unit was completely in the dark.
Morgan B | Overall ExperienceThe owner is very nice.
Brook H | Overall ExperienceNone
JOSHUA P | Overall ExperienceThe facility was what we needed for our transition. Earlier or later business hours would have been more convenient in some cases, however, that was not a deterrent for us using the facility.
JANA J | Overall ExperienceConvenient location - quick and easy to get set up - highly recommend!
MATT S | First ImpressionsI would not use this service again as the dates were wrong and both Uhaul and Hold More self storage had no idea why a service fee was charged or held after the mistake...until now obviously.
Privacy R | First ImpressionsGreat location. Very friendly and helpful staff. The rates are good compared to other storage companies in the area. I would rent a uhaul from this location again to move in the future.
Privacy R | First ImpressionsFacility very clean and professional.
Privacy R | First Impressions