Hold More Self Storage
(U-Haul Neighborhood Dealer)

392 reviews

5530 Columbus Pike   Lewis Center, OH 43035

(740) 548-5416

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Contact Us

(740) 548-5416

5530 Columbus Pike
Lewis Center, OH 43035

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

Beth R. 
Rating:
5.0

ron the manager great guy

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

KEARA W. 
Rating:
5.0

Easy cheesy... 100% satisfied..

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

TRENT W. 
Rating:
1.0

I Rented a15' uhaul truck for a 2 day move. The truck would not start when trying to start it every time I tried to start it I called rental place from where I rented it and was told to put it in gear then slam it back into park. Each time I tried to start it, after about 15 to 20 minutes fiddling with it, it would finally start. I wasted approximately 2 to 3 hours of my paid rental time trying to get the damn piece of shit started ( I wasn''t even offered a credit toward the rental cost) and the rental place knew about it He told me that it hadn't happened before with that truck ( I don't believe it for a minute). After several instances of no starting, I called the rental place and he said he'd have a service tech call me. I didn't have time to sit around waiting for someone to call and troubleshoot the problem with your equipment over the phone nor did I want to reload another truck ( being that I was doing this move on my own with no other help) The rental guy didn't even offer to send out a replacement truck. You got your money and I'll never use uhaul again or recommend uhaul to anyone unless you make this right. You are obligated to make me satisfied and I am NOT!!!

Gary M. 
Rating:
5.0

Customer did not leave a comment.

LAUREN B. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

The whole process was very easy, the website easy to navigate, and customer service at the location was excellent. Will definitely use this location the next time I need to rent a vehicle

John S. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Ron was exceptionally helpful the whole time. Great customer service.

RICK PEREZ F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy F. 
Rating:
5.0

I would definitely recommend this facility and already have, to my fellow police officers of CPD. I only moved because I needed a larger space. Thanks and stay safe!

CARLYSLE C.  |  Overall Experience 
Rating:
5.0

Outstanding service!!! I will use them again

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Eleanor A. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

JOAN G. 
Rating:
5.0

Very helpful in getting my reservation changed so that I did not have to go to another location.

Jack G. 
Rating:
5.0

Your associate came out to meet us so we didn't have to go into the office. He was very friendly and made check-in a breeze.

Peter B. 
Rating:
5.0

Ron did an exceptional job. This was the easiest, most organized process I've experienced.

Ryan J. 
Rating:
5.0

Customer did not leave a comment.

Thad S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
2.0

When my son dropped off the transporter and talked to the person who helped him about the transporter coming off the uhaul the only response he got is "well it is pretty self explanatory on how to connect it." He was rude and didn't even apologize.

MaryAnn G. 
Rating:
5.0

Amazingly nice and helpful staff

Clark S. 
Rating:
3.0

Gas tank was marked at 1/2 on contract upon pick-up, but it was definitely below that. Be fair to your customers.

Quentin N. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Great service again Ron… Thank you!

RICK M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

RON was excellent...thank you! Rick Maurer

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Delia S. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

I don't think it's fair, and maybe even bad business, to tell me the truck I ordered isn't available at the location .5 miles from my house after I already ordered it and it said it was available, then make me pick up a truck that's 10 miles away, and charge me extra for it. You got an extra $20 because my truck magically wasn't available at my location anymore. That isn't right

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Vaibhav M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET H. 
Rating:
5.0

Customer did not leave a comment.

Pranay P. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Everything was great and loved the mobile pickup option!

Randi C. 
Rating:
5.0

Customer did not leave a comment.

Joan G. 
Rating:
4.0

Customer service is top notch.

Stacey G. 
Rating:
5.0

One of the ramp locks wasn't working on the trailer I didn't have any problems but it should be fixed that whole ramp came all the way out of the trailer and to the ground..one smached finger....but it was a worry that the ramp could come all the way out while driving

nicholas S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
3.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Again, nothing. The trailer was disconnected for me,I never touched the trailer.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

SHANNON J. 
Rating:
5.0

Customer did not leave a comment.

Brady M. 
Rating:
5.0

Fred was very kind and helpful. Made the process very smooth.

Michelle C. 
Rating:
5.0

The only issue was with the U-Haul software when scanning the back of a DL..

John P. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
4.0

The online app sucks. I never did get it. And while I.T. is not my major, I'm no slouch, either. So, I had the man do everything 4 days before pick-up. When I came in to pick it up, it was gone. He had to do it all over again! Unbelievable. When returning it, 2 of us worked for 20 minutes to check out on the phone, and never could get it to work properly. So I put the keys in through the door and left. THANK YOU for not charging me the $20 it said, if I didn't check out online.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

The drop off was easy. The location was good. I checked the trailer in using the uhaul app.

Robert P. 
Rating:
5.0

Everyone was great, very convenient location... price was right!

John L. 
Rating:
5.0

Clean inside of windshield. Otherwise, everything was beyond perfect. Great van, great service.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Not a thing

RICK T. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Location was friendly, professional and clean. The only issue I had was not with the location, but rather the UHaul app.....needs work. Not efficient

PAUL P. 
Rating:
5.0

Great location! The process was great! This was our second time using this location.

Jeanna M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Patti G. 
Rating:
5.0

Customer did not leave a comment.

Brad J. 
Rating:
5.0

Very friendly attendant

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
4.0

I tried to do online verification and it had some issues. Outside of that this was a great location that helped me take care of everything.

Stephen D. 
Rating:
5.0

Ron did a great job. Excellent customer service.

SALMAN A. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
3.0

After calling and changing my drop off location, I got to the location on Pittsburgh Street just to be told that they were full and they could not help me. So then I had to find a new location to drop off the trailer after driving across the country 36 hours in a location that was unknown. The gentleman at the location that I finally as abloe to drop off was nice and able to help. However, I am very unhappy about the U-haul experience from pick up and drop off. Customer service needs to be improved and refund should be given for the troubles and returner trailer early. I will not be a returning customer unless something can be rectified.

Cindy C. 
Rating:
4.0

Customer did not leave a comment.

Bart L. 
Rating:
5.0

The Store Manager (Ryan) was very kind and thoughtful throughout the process. He wore a mask, asked other customers to wait outside to maintain social distancing...an overall very good experience.

David G. 
Rating:
3.0

App and web services crashed and I could not get access to the vehicle when I was scheduled to. App and website are both sub-par on user experience and usability and have been before they crashed.

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

Bernard R. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Leslie A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great owner.

bill B. 
Rating:
5.0

This is a great Uhaul rental business.

Mary Jo D. 
Rating:
5.0

Couldn't not check the vehicle in when I was done. Your web site couldn't get the location of my cell phone. I had the location on tried at least ten times but your web site wouldn't let me continue. I watched the video provided and took all the pictures as explained on the video if needed.

Mark G. 
Rating:
4.0

This was not the location I specifically requested. I reserved the trailer in plenty o time for you to have one ready at my preferred pick up location This has happened multiple times to me before. Which tells me this is not important to you and speaks volumes to your commitment to quality service.

John S. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Nicklaus N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Wendell G. 
Rating:
4.0

The truck was old. Dirty and the driving isn't smooth.

Mazen K. 
Rating:
5.0

Customer did not leave a comment.

Marsha O. 
Rating:
5.0

Prohibit smoking in the rentals.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Pretty easy and straight forward. Used online checkin and everything was good to go when we arrived. Drop off was simple and there were no problems.

Kirk S. 
Rating:
4.0

We were pleased with out experience but it would be nice to have some additional lighting. I wouldn't go there after dark by myself because our unit was completely in the dark.

Morgan B.  |  Overall Experience 
Rating:
4.0

The owner is very nice.

Brook H.  |  Overall Experience 
Rating:
5.0

None

JOSHUA P.  |  Overall Experience 
Rating:
3.0

The facility was what we needed for our transition. Earlier or later business hours would have been more convenient in some cases, however, that was not a deterrent for us using the facility.

JANA J.  |  Overall Experience 
Rating:
5.0

Convenient location - quick and easy to get set up - highly recommend!

MATT S.  |  First Impressions 
No reviews have been submitted for this location.

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