Better communication between the locations never got any pads when I picked the truck and they did take the charge off for the pads but the drop off location wasn’t aware and has left a message that if I don’t return the pads I never received I will be charged for them
TERRENCE K
Customer Reviews for Hold More Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The UHaul reeked of cigarettes. We are strict non smokers and the smell gave me a headache. Had to drive that for 2 hours with that smell.
JENNIFER GThe 26' U-Haul truck was clean, reliable, and easy to drive. Fit everything we needed and made the move smooth.
Deep kJust want to say thank you- appreciate the help with our last minute holiday reservation. Made our day a lot easier!!
JENNA WSystem being down. Not
RICKY WVery nice place , clean and friendly management.
Srikanth P | ReservationOwner is always great to work with. We rent a storage unit here and utilize the location for in-town rental vehicles.
DOUGLAS WStaff were helpful and talked me through this first-time experience. Explained the correct mounting procedures and answered all questions. Excellent experience at this location.
Darrel KThe overall experience with U-Haulwas terrible, but this location was very good. Arrived at a U-Haul much closer to us, had a reservation for over 2 weeks, but they had no truck for us (what!!??). No truck of even a smaller size. We then had to travel 32 minutes to get to this new location. Wasted a lot of time, a lot of gas and had six guys waiting to help, but lost them earlier since I couldn't get the truck. This location was super helpful, everything worked well and they at least commiserated on how on bad The experience was overall.
Stephen BThis is one of the cleanest most organized locations I’ve ever been. Excellent all around.
ADAM RExcellent service at a good price.
DAVID RI didn’t want to give the location a bad review , but our experience about getting the dreaded call 24 hours before the pick up. We confirmed the location pick up in bethel several weeks before. We were told they were sold out. We knew someone else, last name Brock that picked up the same size truck at the location. I know for a fact we confirmed weeks before him. Going to the Lewis center location caused us a delay of 2 hours . It was only 13 miles but took us way out of our way and traffic was horrible in this area. Very dissatisfied
Thomas CFriendly and professional customer servive from Ron! Van was clean and easy to drive. Easy pick up and drop off.
JULIA SHe was rude because I get stuck in the move and a lot of stuff I need to throw and when I went Sunday to throw it away the place it was close I try to call the UhAul place to tell them that I need to extend for Monday and no one answered because it was closed and when I returned the truck Monday he almost jumped on me that we will not rent u next time from this location it was very poor costumer service and when I rent a truck I pay money for it I don’t take it for free …. Thank u
MOHAMMAD AAlways friendly & helpful, love this location..
MARK GThis location and the customer service provided is wonderful!
ERIC AWithout providing any information and charging different rates, the miles and charges on paper do not match the actual car usage. This is full cheating, and they are not giving a printed receipt to verify the charges
SASIDHAR RThe gentleman was curtious and the process hustle free
CHIMELESS BNothing
Zachary ANothing
MOSHE KNo problems at all. Ron was personable, clear in his instructions, and took care of my check-in procedure. Clean, friendly environment in the office, and the cargo van was excellent. Very fair cost for rental. Highly recommended!
JOHN MEverything was fine. Trailer was ready in good condition. No hassle pickup or return. Thanks
ROBERT HEverything was perfect
EDWARD AGreat personable service
WILLIAM CLocation manager got me taken care of quickly!
TOBIAS SNothing-everything went smoothly. Good value for the money
Julie NImprove your app. It's terrible.
Ian HEasy pickup and drop off. Van was great.
MATTHEW OThe customer service at this location is always fantastic. Fast, friendly, and helpful.
BRIAN GI will happily use this location again!
JAMES TCheck out was very quick, I was in a hurry and was very pleased with how fast the process was completed.
DAVID MN/A
KWABENA BI was warned the check engine light would be on. The truck did ride a bit rough when not accelerating and the check engine light never went off as they expected in the short distance and duration of the rental. Overall satisfied but would not want to rent a truck with an engine light on if traveling much distance. Thankfully the most distance we traveled was the 7 miles to and from the rental pick up location as our move was only 0.25 miles.
DEANNA LI didn’t need the furniture pads.you charged me $10 anyways. It took me some time to do everything on my phone. Well organized though. Thank you!!!
Nancilee GAdd sign to help which way to go upon arrival and Departure since the traffic needs to go one way in and one way out
PATRICK CPleasure renting! Will rent again soon!!
APRIL OMake sure to have the U-Haul app! Made mobile pickup so much easier. For whatever reason, trying to do it through safari on the general U-Haul website was very difficult (might have just been my settings). Once I downloaded the app it was very clear directions and easy to navigate. Overall great experience!
Carsyn SGreat location! Lightning fast checkout and return of equipment! VERY FRIENDLY! Truck was in excellent condition and practically new. I would go here again in a heartbeat if I ever need to rent a truck. Thanks and blessings to your store.
JASON EDid have to ask that the open trailer be swept out
CHARLES LGreat customer service, great personality, professional and explained everything well
Michael MRon is great and equipment is always clean.
Bruce BNothing. It was by far the easiest Uhaul rental I have ever had. Thank you!
JENNIFER EThe newest, nicest U-Haul I have ever rented.
Peter SPolite, pleasant, and very helpful!!!
Becky KFlexibility and willingness to adapt to my schedule was much appreciated and will be remembered the next time I need moving services/equipment. Thanks again’
Michael BThe owner made it clear he didn’t want any to hear any questions, requests for accommodations, or ideas about what might make the customer service experience better, despite that I was polite and respectful. Specifically, in front of my young son, he asked me threateningly if I needed a truck (of course I do - he knows that), with the implication being that he had the power and could take that away. He told me: “I don’t have to take your crap.” He referred several times to the fine print in the contract, which felt condescending and impatient. I explained that I wasn’t giving him “crap” and asked him to not be rude in front of my son. I asked him to please complete the transaction. My son later asked me why that man was so unreasonable. Thankfully it didn’t get worse, but this made me think twice about using UHaul again. I’m sure this owner will be indignant and say he didn’t do anything wrong (people like this usually do), but this was wildly uncomfortable and a wholly unnecessary escalation of a straightforward process. I don’t want a thing from UHaul, but I hope they address this with the owner.
Matt vOriginally my reservation was for the William St Delaware location. The key was not left in the box. I got stung by a bee that was in lock box #3. The customer service rep was awesome and patiently walked me through everything when the app could not pick up my gps location and she found the 2nd location for my to get the cargo van that I needed.
Anita RVery helpful and friendly
James BAlways a great experience at this location.
Jerry MThe staff was great!
James T | Overall ExperienceOverall good storage facility in every way. Nothing bad to say about this place.
ALLEN M | Overall ExperienceGreat place if you do not need climate control storage!
Lise S | Overall ExperienceExcellent facility for storage. Thanks to Rob
William L | Overall ExperienceRon was great to work with. Will definitely be renting again in the future.
Rick P | Overall ExperienceGreat service by Ron and all HMS staff. Besides storage, I rented a U-Haul vehicle a few times with satisfaction. I will highly recommend HMS.
Jack H | Overall ExperienceThe Manager Ron was great! We will be back just because of him ....
Clifford L | Overall ExperienceManagement is great at this location. Would highly recommend!
MARY D | Overall ExperienceThank you for being so flexible with our needs and changing timeline
Nilda C | Overall ExperienceHad a unit here for years thanks for everything.
CECIL H | Overall ExperienceExcellent customer service!
Tim A | Overall ExperienceRon was exceptionally helpful the whole time. Great customer service.
RICK P | Overall ExperienceI would definitely recommend this facility and already have, to my fellow police officers of CPD. I only moved because I needed a larger space. Thanks and stay safe!
CARLYSLE C | Overall ExperienceWe were pleased with out experience but it would be nice to have some additional lighting. I wouldn't go there after dark by myself because our unit was completely in the dark.
Morgan B | Overall ExperienceThe owner is very nice.
Brook H | Overall ExperienceNone
JOSHUA P | Overall ExperienceThe facility was what we needed for our transition. Earlier or later business hours would have been more convenient in some cases, however, that was not a deterrent for us using the facility.
JANA J | Overall Experience