Very easy drop off. In & out in less than 5 minutes. Very convenient location.
JOHN H
Customer Reviews for Holly Ridge Auto Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The intake person was very helpful and courteous.
MILES SThe 1800 uhual number I called told me the price would not change when the return time changed and told me it would be around 60$ and when I got to the uhual pick up they told me 120$ I told them I was told 60$ at holly ridge automart they where very professional and fixed the quote so my problem is the 1800 uhual number the helpers need to be more knowledgeable on their rentals and prices
AUSTIN RNo Furniture Dolly! When I reserved the u haul, it did NOT advise me that there were no Dolly's available. I would have changed my reservation had I known. Not happy. Also, the rate per mile changed weekday to weekend so that's shady.
SHAWNA CI know Bill on a first name basis now, great manager.
Milan SDid Mobile drop-off and it was easy. Location had a nice parking area to leave the u-haul truck.
Joseph FAwesome service very helpful!
JOSHUA FVery professional and efficient
Ralph FGreat customer service
DAVID OExcellent customer service with quick transactions to get me on my way!
AARON KNothing. Equipment was ready, had a great customer experience. Professional and gave us advice to operate equipment properly. Will recommend when I can. Thank you.
ROBERT MAttitude!!!!!!!!!!! We called ahead of time and the guy was Plain out Rude!!!! Get there and all he was concerned about was his Phone!!!!! He was Very Sarcastic!!!! NOT HELPFUL AT ALL!!!!! RUDE RUDE RUDE!!!!!!!!!!
Jamie TI go to checkout when I was told the price which was higher than what was presented online when I reserved. The local dealer added the safe move option without my consent. The local dealer said it was done automatically in the system??? This is why people do not using companies that have a negative public perception. It always feels forced, and like a greasy used car dealer. When I brought up the error the local shop tried to pull the, I am not sure we can remove that charge?!? Which is when I said I am not leaving until it gets resolved, which magically it just happened to be removed….
JUSTIN H'Outstanding' customer service!!! Very professional and extremely friendly!!! I could not have been any happier with my entire experience from start to finish with renting my U-Haul from this location!!! Thank You!!!
DOUGLAS THelpful and friendly! The woman checked me in with the the car transport and helped hook me up. The man got me checked back in and emailed me a receipt. Quick and simple.
DAVID ELower your price to what it was in 2024. I couldn’t believe how much it had increased in the new year.
WILLIS MThe reservation picked this return place 15 miles out of my town.i tried to take it to the closet u haul in my town. Told me would be $100 surcharge. He did not have any tandem axel trailers and really wanted it. Avoided the charge took it to the u haul place 15 miles out of my town. That place was full and already had a tandem axel trailer sitting there. GO FIGURE !!! Now he has 2 to rent.!!
CHRISTOPHER. MI swiffered the flooring of my trailer, because there was a buildup of cement dust or something there, but mostly because I was moving some cloth-based things. In most cases the little bit of grime would have been acceptable. Consider getting an industrial grade swiffers or hose out these ttrailers that might not be shiny clean inside. Just a thought, not a deal breaker. I love the guy who runs the dealership, and checks out the trucks. Nicest man ever.
Milan SRented UHauls for many years and this location in Holly Ridge sets the standard. If all locations operated this way uHaul would be a much better company and not the inconsistent and difficult service model they have become
PAUL RThe gentleman who assisted was professional and helpful.
MATTHEW PJim, at the drop-off point was what I remember most! He made things simple and was very patient!!
JAMES RGreat dealership
STEVEN TGreat service
STEVEN TThe Trailer had a Low tire and would not hold air. I turned this trailer in two days early and was charged a two day late fee.
Anthony DTruck was dirty on the inside and smelled so bad. We were taking supplies from Surf City, NC to Asheville, NC to rebuild our sons home that was flooded by Hurricane Helene and we were price gouged during this disaster. Not the locations fault but it’s a shame that UHaul is doing this to customers at this time.
STACEY BExcellent customer service!
STEVEN TVery professional. Helped with hookup and courteous through entire process.
GARY BWe dropped off after hours. The check out process was quick & easy.
ANDREW HThe customer service we experienced at Holly Ridge Auto Mart was absolutely top notch! The staff was friendly, knowledgeable, and professional. The office was very clean, and a welcoming environment.
VINCENT MHave 9-foot vans available as an option.
Alan SVery helpful and easy to drop off
KEVIN LStirring was a bit loose
BETH SThe folks at Holly Ridge Auto Mart are incredible. They went above and beyond for us.
Mary GFirst of all, I wasn't given a dodgy to help move my items off the truck into the house; that was included in the fee. I was expecting a much larger truck than I received. Other than that, my experience was good. Thanks!
carolyn pHolly Ridge Auto Mart was a pleasure to work with on this rental…quick, helpful and pleasant!
JAMES RI couldn’t possibly recommend this location to a friend as I left them all 1200 miles away. But when the time arise and we start meeting new people I’ll be sure to keep y’all in mind! U-Haul is my only option for any moving needs.
Austin BSimple drop-off after hours.
angela hThe man that waited on me acted as if I was bothering him. I had to help him unhook the unit which was difficult because I had to help lift it of my hitch because he had no equipment to make it easier. When I picked it up the woman had a lift and hooked the unit up for me.
Peggy HSmall lot, not open, only dropped key off
angela hI am only concerned because I was not provided with a ‘receipt’ of dropping off the rental. I was told where to park it and that I would get an email receipt, which I have not received.
Melisa BI never thought of choosing one uhaul location over another based on anything but location… until now. This location was quick, service focused and helped us navigate a few issues. Easy to deal with and straightforward. Would go out if my way to rent here again.
Julie BSuper nice and helpful !!5stars
Brett LVERY EASY
Michael OSeamless turn in off the trailer.
Chris BMaintain the same quality service for other customers that I received and this location will be one of the best U-Hual Service!!!
Nick SKayla was so friendly and kind, and went above and beyond for me when I realized the 10’ truck I rented wasn’t going to be big enough. If anyone needs to rent a uhaul in the Sneads Ferry/Holly Ridge area, don’t go anywhere else. Thank you for your patience and kindness during an already stressful move!
Alexandra RMy issue is with the UHaul corporation and not the individual location. I reserved a trailer with a ramp and an appliance dolly and when I got to the location I was told that location hadn't had an appliance dolly in over 2 weeks. The agent at the location worked with me and tried to find an appliance dolly close to where we were, but had no luck. He removed the charge of the appliance dolly and generously provided a no-cost utility dolly in its place. While this was a nice gesture on his part, it made moving two refrigerators much more difficult than it would have been had I been able to get the appliance dolly that I actually reserved and your system said was at my pick-up location. Please do a better job of keeping track of what equipment is available at what location (this is not the first time I have shown up to a UHaul location and been told that what I had reserved was not available).
Matthew SGreat service, helpful fellow in Bill. The truck wasn’t the best, but it didn’t detract from my needs.
Joshua C