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Michael S
Customer Reviews for Hollywood Mail Store Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better parking needed. Didn't want to drive to same location to dropoff when charged by the mile
Ellaura RWe were asked to drop off the truck at this location. We didn’t realize it wasn’t a location we could drop off after its close time. The rep I talked to on the phone didn’t realize that either. We ended up looking for a key drop box for 30 min before a rep let us know we had to come back in the morning to drop off the keys when the location opened. Also getting calls from UHaul immediately after getting your truck, while you’re trying to drive it in LA traffic, about promotional deals probably isn’t the best move. Overall this experience was clunky at best.
Sean BAlex, is the man! Completely professional! Thank you very much!
JAMIE SI returned the U-Haul after hours and it was a little difficult to find a place to park it, but otherwise no complaints! Great location and helpful staff.
Emilia NThe older gentleman behind the desk was very kind and helpful. Made the experience so much easier.
ELLIS AEverything was great
IRINA CAll smooth. Great experience. Consume about 15 mpg, which is normal for heavy loaded truck.
Vladyslav GApp was a bit hit and miss.
Gary Hthere are zero places to park the rental at all . extremely busy area and opens late. an empty parking lot gated off . too stressful
Jamie VThey charged me for insurance coverage even thought I expressly asked them not to.
Bethany LMy drop-off was as great as the pickup! I REALLY Appreciate It! Thank You.
Tiffany LAlways a great experience renting here!
Kiki QSuper easy. Nice employee. Clean shop.
Bryan HIncredible experience. Wish I could use this location for everything.
Ronald MGreat customer service!
Beth CI’ve been renting trucks for better than 40 years and this location had the perfect personal touch, not to mention he was super friendly. Thank you for making my day so much easier!
Dana ZThe service was great! Father and son were very friendly and clear with proper instructions to make my experience very smooth and comfortable.
Jessica YEverything was perfect. Staff was great!
Hisham RGreat location!
Carolina SVery friendly and great experience all around
Kevin SGreat customer service
Samantha RAlex provided excellent customer service. Very professional! Great location!
Jason GThey’re so great and attentive and helpful!
Jake JThank you so much!
Polina VGet credible parking for the returns. Thanks
Rachael KSuch a helpful staff!
JACOB JCheck in and drop off all went really smoothly. Excellent customer service.
MICHAEL HI have been doing business with this location for years and I highly reccomend this business.
Diana DReserving the van was really easy. I had to help a friend move last minute and U-Haul was there for us! This location is easy to get to, and the hours are good. The guy working was super helpful. We were in and out in about 20 minutes and on the way. Thank you U-Haul!
Jessica MAlex was great and very courteous. it was a pleasure. The vehicle was in good condition. new tires, new wipers, lighting, etc.
Vigen GVery friendly and helpful.
Christopher CThe owner was very friendly and honest
Mansoor GI loved this rental and the place I rented from. They were very pleasant and worked with me. Thank you!
David BYou folks are just perfect!!! Keep up the smile!!! Renting from you was just just eating a piece of cake, easy and taste good!!!
SAMMY YExcellent customer service!!!
Maurice KHollywood Mail Store was the cleanest and easiest place I've ever picked up a UHaul. With parking on site and a very understanding owner (Alex, I believe), it was a breeze and a delight!
Zachary GArt is absolutely amazing + so kind. Thank you Art.
KEISHA WQuick and easy. Loved the model of the Titanic.
STEPHEN BEasy in and out
hector pBest location I’ve been to. The owner and his son went out of their way to make my moving day less stressful. Seriously rare I write reviews but this location is the best. Recommend to all.
Jason KI reserved the cargo van on the phone. I specifically said I wanted to pick up the van on Friday and return it on Sunday..the office I ended up with was closed on Sunday..things were worked out satisfactorily but the experience was sloppy..I was told we had to return the van before 10 on Monday or we would be charged, but no appeared to open the gate til 10 minutes to 10.
Ruth cI would definitely rent again from here. There's good street parking, the person who helped me was friendly and professional, the van was clean, and everything was ready on time for my reservation.
Brandon VHonestly, I wouldn't use any other location. They are nice, friendly and attentive. They take care of you and they displayed the best of what customer service should look/be like
Ryan WI was charged an additional $14 after returning the van without a clear reason of what that money was for.
Stefano ANothing. Went as smooth as butter.
Zachary FThe truck was filthy disgustingly dirty look like it had not been wash for months!!!!!
Robert RNo frills. And I could not return the uhaul product I purchased. But the staff are lovely.
Kimberly WGreat and friendly service delivered with a positive attitude. This place has been here for a long time and it is great for the neighborhood which is going through a tough time during Covid. Please support it if you are able to.
Oscar TThere was a used condom in the back of my UHual and the gas was not at the level it said it was. I had the person adjust from 3/4 of a tank to 5/8 of a tank. But as I pulled out it dropped to even lower to 1/2 a tank. All said and done I think I put an extra $10 worth of gas in just because I was nervous I’d be billed for not putting in gas. I had a reservation for 10:45 and had to wait in line. I was late to my destination because I left 25 minutes later than expected. I’ve used UHual for all of my moves/transporting large items. Very unfortunate experience.
patrick fI loved The experience. Alex who assisted me was simply fantastic! I have No words! They explained me everything and they were extremely helpful, friendly and professional
Maria EI would not recommend uhaul based on their recommendations on movers. I had a horrible experience with the people we hired through uhaul, talk to costumer service and its been a week and we’re still waiting on a call back.
Jason KThe younger gentleman who handled my checkin and checkout was absolutely professional and much more courteous than the main UHaul Hollywood location down the street. I would rent from here again as oppose to the larger location if they have the same vehicle.
Bobby LConvenient location, friendly service, very easy, no hassle. Definitely recomment.
Dario NThank you
Kelly LGreat service
Diana Tgreat customer service
Louis M