Poor customer service, complained I brought truck back slightly early. Had to leave truck out back without being checked out in my presence. Then found out next day they had charged a cleaning fee of $4.95, even though I swept out truck and charged me for 11 litres of fuel even though I had filled it back. I had noted when I parked it out back that it was on a slope and fuel gauge had moved.Steven N.
Customer Reviews for Holyrood Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The engine light was on and the store operator did not think it was an issue. Otherwise, the rental process was goodCathrine J.
Customer did not leave a comment.Glenda D.
Customer did not leave a comment.Leena J.
Customer did not leave a comment.William L.
Disappointed. The final bill is almost unacceptable. This guy told me to fill the gas to where it was. I did exactly what he told me. Guess what? They still charge me for the gas!!!!! I won't use uHaul service ever again! The rental fee was not 19.99, what you paid was five times of this number. Yeah!Lei Z.
Customer did not leave a comment.Matthew D.
It was not the location I booked. It was in the other side of town which added 20kms to my drive taking away from the km I was allocated and charged for. The tank was almost empty when I got it and no one told me that I had to bring it back with more then what they put in the tank. The tank was 1/8 when I got it. And they charged me because we gave it back at 1/8 a tank.Clayton C.
The car smelled like cow manure. There was a moldy rotten fork with fungus. There was also rotten food in the door. Dusty..couldn't breathe inside. Air conditioning didn't work. Please refund me some money.Sukhjot B.
Customer did not leave a comment.Perminder G.
Asked for my drivers licence despite me uploading it to your website twice. Wanted 2 guarantors??? name and phone number. Kept stopping me to to help other customers with their smokes and slurpees before finishing up with me. No furniture pads like I had reserved. Process took way too long. What is point of prepaying and checking in online??Steven M.
It was definitely not the normal uhaul experience. I had to keep waiting for them to enter my info (which they should have already had) while they helped other customers. Uhaul was down a back alley which when I dropped off was dark and late and the side gate was locked so had to walk all the way around, which was kinda sketchy. Uhaul was also dirty in the back cargo and front cab. Would skip this location.Natasha P.
Vehicle AC did not work, on the hotest day of the year. Blankets And an extra dolly were in the back of the van but not requested. Low tore pressure pn one tyre that needed to be foxed.Pierre D.
Customer did not leave a comment.Dampreet S.
Vehicle was not clean at all. Windshield condition was horrible. There are used masks in the loading area. The booked equipment was not available. Horrible app experience. Staff do not want to take responsibility. Blames the company always.Raj J.
Probably wasn't the sites fault but more the overall systems issues. Check-in was unbelievably slow even though I tried to upload my license pictures on 3 occasions. Had to have all info that I entered online re-entered by clerk at store- frustrating!Dave C.
The rental experience is miserable. I use my amex card to book but then the location cant take amex payments. Uhaul requires me to leave contact for multiple people which is pointless and done by no other rental companies. The 1st hour of my 4 hour rental period was wasted on a needlessly slow checkout process. I wont be using uhaul again in the future. My last truck rental was through budget and it was so much easierScott C.
Location fine but uhaul itself is a hassle, customer service inconsistent ranging from people trying their best to passive about company problems. Had my original booking cancelled midway and being charged for â€œequipmentâ€ then had my second attempt changed the day before and I was very lucky to notice. Seems to be good if your lucky getting a booking a hour before you need it with a 5min wait time on the phone but if you need any more help than that sit down and wait 40-60min.Ryan G.
UHaul changed my pickup location and buried the change in a Confirmation of Registration text. There was absolutely no warning.or notice that "Your pickup location has been changed"...just the address in the middle of the long text was not the address I had booked. My online booking still read the original address. When I showed up at the original location, I had to wait in line for over 40 minutes before being told my location had been changed. It was extremely.busy with no staggering of reservation times or respect for those who had made prior reservations. The counter staff were painfully slow, chitchatting and taking breaks with no sense of urgency or respect for their customer's time. Afyer 40 minutes, I was rudely told by the counter woman that she coupdn't give me a truck becauae other people had made reservations, which she already knew I had done. She was argumentative and did not even apologize for the mixup or express any empathy at all. The manager did not step in. I had to leave, drive through Edmonton to a different location on 75th Street, and that guy was very pleasant and helpful. The 51st experience was shockingly awful. UHaul should not change people's selected pick up lpcation...I chose that location for a reason. You also should respect and value your customers.Carrie W.
Customer did not leave a comment.Joshua G.
Parking was too tight.Peter O.
operator of rental was friendly and attentive to questions not certain why rental is for a day and each time they ask about returning within 8 hours or less????Kenneth M.
Customer did not leave a comment.Wayne A.
Customer did not leave a comment.Savannah S.
Charged me for 9L of gas at 17 dollars for a 1 hour rental. I only traveled 18 km to pickup a couch from the store. CrooksAnthony W.
Customer did not leave a comment.Rene L.
Customer did not leave a comment.Cody P.
They were 20 minutes late opening but when I called U-Haul, Desiree was very helpful and already set me up to get the same truck at a different location when the store employee pulled up. It all worked out!Shelley K.
It took us 1 hour at this location before we could even get the truck. The man was having problems, on the phone getting help, had to give and take photos of our driver's license many times over. Our pick up time was 10:30, we finally got the van at 11:30 and it was filthy. There was spilled pop dried in the cup holders, the seats were covered in dried grass, the back of the van had pieces of food and a napkin, a pipe cleaner, some liquid that was dried on the floor, and dirt & debris all over. The van also smelled of cigarettes. I phoned & complained, and also sent photos. For the next customer, the store operator should know what he is doing to make picking up the vehicle more efficient. The vehicle should also be clean.Krysta N.