After picking up the trailer, I was told I would get a receipt via email. I said that was fine because they were very busy and I think the printer wasn't working. I never got the email which meant I literally had to spend over an hour on the phone with uhaul 800 number.
CHAD B.
Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the trailer on January 8, … The gentleman in College Station said I would get an email for my return receipt but I never have received one yet.
WILLIAM B.This location is great, the personnel are helpful/friendly, and they have many trucks/trailers to choose from for a small town.
PHILLIP G.The guy at this location was very friendly. If we need another rental will make reservation through him.
phil G.The service was outstanding and the employee was very helpful. Highly recommend it 👌
OSCAR M.Everything was wonderful. Excellent people at both places. Thank you so much.
ROBIN S.Alex did an excellent job of educating me with pearls of wisdom and bad weather guidance
JOSEPH B.Absolutely nothing the young man behind the counter was more then exceptional
KIMBERLY G.We got charged extra mileage for some reason. I made this same drive before with a U-Haul truck and did not get charged extra mileage. Perhaps it was due to the SNAFU with our reservation.
JEFFERY M.Alex went over and above to get us the truck we needed. Very happy with our experience there…
KATHRYN M.All great! Staff super friendly and helpful!!
DONALD M.Nice folks. Very helpful. thank you.
Kimberly M.Quick service, helpful service, and friendly!
ARNOLD A.Alex was great! He was polite, informative, helpful and patient. I would definitely recommend.
RONDA D.I was directed to this location by uhaul staff after the initial hometown (deer park, tx) location cancelled my reservation the morning of the move. I was able to manage a one way trip from the gilmer location back home even though it cost more to do so.
JEFFREY W.We love this location! Friendly, helpful personnel!
Tina P.I was required to put a $100 deposit, which I've never had to do before. The truck was a complete junker and the guy I rented it from admitted that but didn't offer to replace it. It's was hard. To drive because it sounded like it was falling apart and I could barely keep it on the road because it was so bad. The passenger window wouldn't roll down because the handle was broken off. The fabric on the inside roof was falling down so bad I had to move it to be able to see. The inside windows were so disgusting I had to clean them because I couldn't see at all to drive. It was the worst experience I've ever had with uhaul. Then when I returned it, after paying $100 additional cash deposit- they tell me it will be mailed to me in about 7-10 business days?!!! That's bad business!!! Next time I will use another company. I have used uhaul at least 10 times in the last 15 years. I move a lot due to my job….this was the absolute worst experience ever. I will definitely use a different company when I have to move again. NOT TO MENTION: I ordered a 20 ft truck-which he had 3 of and he gave me a the crappie 30 foot truck that shouldn't be legal to be on the road! I will make sure this is shared on google and all social media pages. I am a single mother of 4 kids and I have to move by myself…this made my experience sooooo much harder than it should have been. I can't believe y'all allow vehicles like this on the road. I was worried it wouldn't make it to my destination ! You should be ashamed! And all because he was in a hurry to leave for the weekend!
Jeanie M.Had a very smooth transaction, no problems. Worked with Alex. Will use them again.
JOSEPH C.Your employee was the best a service desk took care of us make sure we had everything we needed and worked with us and he was a good employee associate will go back to him if we ever need another U-Haul which we will about a month or so
CINDY O.We have used this location twice and Alex has been very helpful and caring.
SCOTT S.Really enjoyed talking with the young man who helped me!
ALBERT C.Nothing
BRIAN S.Very accommodating service.
PHILIP GREGORY K.Nothing exceptional customer service
MELVIN L.Alex was a pleasure to work with.
SCOTT S.Very helpful and nice
STEVEN P.Friendly and helpful staff person. He made the initial arrangements for the one-way trip from Baton Rouge to Gilmer. Made sure everything was Ok and helped me find another provider in Baton Rouge when the first one we tried didn't work out.
STEPHEN N.Here is where I have issues. Your online drop off locations are outdated some have even closed down completely yet are still showing as a drop off location. My last two rentals with y'all have ended the same way very frustrating to pull up to a place that is listed and then have them tell me that I will have to take it elsewhere or it's an empty closed down lot.
Dean K.Easy smooth rental. Very professional.
JOSEPH C.No one there when I dropped off truck a day early. They have charged my card twice now for no reason, and blamed it on a computer mistake.
Kathryn B.The dealer was very rude and hateful. I asked him to put the safe coverage and he said he did but he failed to do so. He said he did the contract but when I dropped it off, the truck was not on a valid contract. The truck was dirty in the back of it and not well maintained.
BRITTANY A.The gentleman was very professional!
Veronica S.The young man was nice enough to wait on us before he closed
PATTI GRAVES B.excellent service
SHERRI REED A.No one was there. They have a return box and a sign with instructions. Didn't deal with anyone. I did however get a receipt a few days later in my email box.
Mary L.When hooking up the trailer, the employee scratched my painted bumper. No offer to fix or offered any sort of credit for the damage.
Brian T.It was dropped off on Sunday you were closed
Melanie H.Get a new owner who isn't rude, condescending & dismissive to his customers. I'm surprised he's still in business. He needs a training in customer service!
Thomas B.The people at Hometown were so kind and helpful, we ended up unloading in the dark and they brought lights for us and asked if we needed anything. Very impressed.
Robin B.Dillion was awesome and so helpful.
VALERIE M.Owner was extremely Friendly and Helpfull
MATTHEW S.The facility was already closed for the day but their grounds are spacious enough to find a spot to drop off, turn in your paperwork and keys in a drop box and go.
Brenda R.Owner was very helpful and friendly
Theodore S.Excellent and friendly customer service. I will go again anytime I need a trailer. Thank you!
Amber W.I was very happy with my experience. I'll come back to this location in gilmer tx if I ever need a u-haul again.
BRITTNY KATE L.It was great!
JOSEPH EDWARD B.They had exactly what I needed, and I was in and out very quickly. Not much to improve upon that I could tell.
MARK C.I have not had to rent a uhaul for many years. This exceeded my expectations. GREAT customer service. Thank you !!
JANICE F.The best place in Gilmer TX
Kathy B.