Customer Reviews for Hometown Storage

The gentleman was very professional!

The young man was nice enough to wait on us before he closed

excellent service

No one was there. They have a return box and a sign with instructions. Didn't deal with anyone. I did however get a receipt a few days later in my email box.

When hooking up the trailer, the employee scratched my painted bumper. No offer to fix or offered any sort of credit for the damage.

It was dropped off on Sunday you were closed

Get a new owner who isn't rude, condescending & dismissive to his customers. I'm surprised he's still in business. He needs a training in customer service!

The people at Hometown were so kind and helpful, we ended up unloading in the dark and they brought lights for us and asked if we needed anything. Very impressed.

Dillion was awesome and so helpful.

Owner was extremely Friendly and Helpfull

The facility was already closed for the day but their grounds are spacious enough to find a spot to drop off, turn in your paperwork and keys in a drop box and go.

Owner was very helpful and friendly

Excellent and friendly customer service. I will go again anytime I need a trailer. Thank you!

I was very happy with my experience. I'll come back to this location in gilmer tx if I ever need a u-haul again.

It was great!

They had exactly what I needed, and I was in and out very quickly. Not much to improve upon that I could tell.

I have not had to rent a uhaul for many years. This exceeded my expectations. GREAT customer service. Thank you !!

The best place in Gilmer TX

Add cruise control and electric windows to trucks

Everything went very smooth. Very satisfied.

It was quick and fast. They got me in and out with no problem

After hours drop off Will definitely look at other providers for next move but issues are not related to locations but rather to U-Haul in general. Renting a 26 foot truck out of state and allowing Only 2 days for drive, loading and unloading is ridiculous. Why don't you just charge more up front and allow a reasonable amount Of time. Additionally The only way we could have met your 299 mile allowance would have been to go through the steep and curvy mountains of northwest oklahoma. We chose to take the safer route which was to your benefit not tearing up brakes and transmission. Our thank you for being responsible was to be charged for extra mileage. And then after 21/2 days of packing loading and unloading you tell us we have to return the truck An additional 27 miles away From The destination in our contract. We won't even mention the exorbitant charge for “taxes” that we weren't warned about prior to providing a credit card. Total trip was budgeted per the $412 quote on your website. Total cost paid to U-Haul was in excess of $570. Easily the worst experience we have ever had with U-Haul and if we have any choice in the matter it will be the last. After so many positive experiences throughout the years with U-Haul we were totally disappointed !!! Larry and Cindy Bomgardner

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No problems. Manager did an excellent job

GREAT service

Worker at the location was not there at the location.. had to call number listed on piece of paper taped to door.. he showed up 15 mins later.. The hitch on the transport would not stay tight.. stopped about every 20 mins to tighten it

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What a great location! As you know we have used uhaul many times but this location gets 5 out of 5 stars!!! Definitely would recommend them!

Agent was knowledgable and very helpful. Great job.

There was no one at the location on a weekday and I had requested two dollies and neither one were in the truck therefore I had to drive about 30 miles to another location to pick those up

Customer service rep was absolutely top notch.

This haul is outstanding and very courteous and responsible individuals I will recommend them to anyone that need a rental

The owner was great with checking the trailer back in for me this morning.

The longview location was horrible. We made a reservation there and we were not notified by either location that we needed to pick up our truck at a different location other than where the reservation was made. We are utterly disgusted with the service between the gilmer location and longview. The truck they gave me was filthy and had a massive hole or gash in the ceiling of the truck. The person who gave us the keys of the truck did not do a walk around with probably know the condition the truck was in and kept answering their phone telling someone "I'm going, I'm almost done" and then just gave us the keys. Once we arrive at the storage unit to get our things, that's when we saw the condition of the bed. We tried calling bad several times to inform the office of the condition and damage of the truck and no one ever answer and there was no voice mail set up to leave a message either.

The drop off location was closed when I arrived, but I parked the truck and placed the key in the drop box. The owner called the next day to see if everything was fine. He was very nice.

Pleasant people to do business with, very personable and helpful

Everything was perfect great service

Fast service and check out

Excellent service!

Nothing everything was excellent above and beyond! Thank you!!

Dropped off when the store was closed.

Ronnie and staff were outstanding. Easy to work with and courteous.

Very nice organization

Return area to be designated with signage and communication prior to drop off day.

Great customer services, and friendly and cheerful staff. I highly recommend this location.

Love the easy drop off.