Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)

185 reviews

428 State Hwy 154 E   Gilmer, TX 75645

(903) 841-4402

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(903) 841-4402

428 State Hwy 154 E
Gilmer, TX 75645

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Heather M. 
Rating:
1.0

The associate failed to leave the key in the truck, so we had to wait until the office opened to get the truck which was an inconvenient delay.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

We appreciate the helpfulness and competency here! Thanks so much, Dillan. You went above and beyond for us!

John D. 
Rating:
3.0

I was given a new location, Gilmer, about 30 minutes from the original pick up location in Longview. The new pickup location in Gilmer was almost 30 minute drive farther away from my final destination. Then I could not get a hold of anyone from the Longview or Gilmer locations to help me find the key code for the truck. It took an extra 2 hours of my time and others I had waiting to help me load the truck. VERY frustrating experience to say the least.

John T. 
Rating:
4.0

The only problem was the lack of blankets.

Leeree S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
4.0

Customer did not leave a comment.

kelly W. 
Rating:
3.0

Customer did not leave a comment.

Melinda K. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Everything was up to snuff. I'll rent from next time.

Larry T. 
Rating:
2.0

The truck ran horrible, the pick up was easy. The drop off was a nightmare. The gas was less than a 1/16 off and was told I had to leave and put more gas in the truck putting more miles on the truck not to mention using more gas. It was nearly 32 degrees and raining. Was told the truck had a quarter tank at pick up, it did not. It was under the quarter tank mark so its was way over in gas when we dropped it off. What upset me most is the office was closed when we tried to drop off at 2pm. When he came around to the truck after I called he wanted to argue with me in the rain while I froze my butt off with the window down and my 18 month old in back seat getting cold. He told me I would be charged 50 dollars extra if we didn't leave and put 10 dollars more in the tank. We tried to rent from one of the two locations listed in Gladewater Texas and made a reservation. Showed up minutes after the appointment and the guy took off to tyler an hour away and told us to wait. So went out of our way and rented a truck in Gilmer almost 30 min away causing us to pay more in gas and miles. We rented the 19.99 in town 10 ft truck and paid almost 80 dollars and was threatened with a 50 dollar gas charge. I will not be using uhaul again for any reason. I will sell everything I own and buy all new to be delivered before I go through uhaul again. Moving my things by had across the US piece by piece would be easier than renting a truck from you. I recommend nobody use your trucks or storage.

Diana F. 
Rating:
5.0

Customer did not leave a comment.

BRYCE K. 
Rating:
5.0

Alex wasnvery helpful and professional.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

I made my reservation for a truck and an appliance dolly approximately 2 weeks in advance, when arrived to pick up my truck I was informed they didn't have an appliance dolly. I spent most of the first day of my truck rental looking for an appliance dolly at another location. This is very poor business ethics and unacceptable.

MICHAEL D. 
Rating:
3.0

After picking up the trailer, I was told I would get a receipt via email. I said that was fine because they were very busy and I think the printer wasn't working. I never got the email which meant I literally had to spend over an hour on the phone with uhaul 800 number.

CHAD B. 
Rating:
5.0

I returned the trailer on January 8, … The gentleman in College Station said I would get an email for my return receipt but I never have received one yet.

WILLIAM B. 
Rating:
5.0

This location is great, the personnel are helpful/friendly, and they have many trucks/trailers to choose from for a small town.

PHILLIP G. 
Rating:
5.0

Customer did not leave a comment.

TERRY K. 
Rating:
4.0

The guy at this location was very friendly. If we need another rental will make reservation through him.

phil G. 
Rating:
5.0

The service was outstanding and the employee was very helpful. Highly recommend it 👌

OSCAR M. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Don T. 
Rating:
5.0

Everything was wonderful. Excellent people at both places. Thank you so much.

ROBIN S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Alex did an excellent job of educating me with pearls of wisdom and bad weather guidance

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

JANA M. 
Rating:
5.0

Absolutely nothing the young man behind the counter was more then exceptional

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

TIMMY L. 
Rating:
5.0

We got charged extra mileage for some reason. I made this same drive before with a U-Haul truck and did not get charged extra mileage. Perhaps it was due to the SNAFU with our reservation.

JEFFERY M. 
Rating:
5.0

Customer did not leave a comment.

Chenin B. 
Rating:
5.0

Alex went over and above to get us the truck we needed. Very happy with our experience there…

KATHRYN M. 
Rating:
5.0

All great! Staff super friendly and helpful!!

DONALD M. 
Rating:
4.0

Nice folks. Very helpful. thank you.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY ANN W. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Quick service, helpful service, and friendly!

ARNOLD A. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL W. 
Rating:
5.0

Customer did not leave a comment.

TINA P. 
Rating:
5.0

Customer did not leave a comment.

DARRELL D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Alex was great! He was polite, informative, helpful and patient. I would definitely recommend.

RONDA D. 
Rating:
5.0

I was directed to this location by uhaul staff after the initial hometown (deer park, tx) location cancelled my reservation the morning of the move. I was able to manage a one way trip from the gilmer location back home even though it cost more to do so.

JEFFREY W. 
Rating:
4.0

Customer did not leave a comment.

DIANE S. 
Rating:
5.0

We love this location! Friendly, helpful personnel!

Tina P. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
1.0

I was required to put a $100 deposit, which I've never had to do before. The truck was a complete junker and the guy I rented it from admitted that but didn't offer to replace it. It's was hard. To drive because it sounded like it was falling apart and I could barely keep it on the road because it was so bad. The passenger window wouldn't roll down because the handle was broken off. The fabric on the inside roof was falling down so bad I had to move it to be able to see. The inside windows were so disgusting I had to clean them because I couldn't see at all to drive. It was the worst experience I've ever had with uhaul. Then when I returned it, after paying $100 additional cash deposit- they tell me it will be mailed to me in about 7-10 business days?!!! That's bad business!!! Next time I will use another company. I have used uhaul at least 10 times in the last 15 years. I move a lot due to my job….this was the absolute worst experience ever. I will definitely use a different company when I have to move again. NOT TO MENTION: I ordered a 20 ft truck-which he had 3 of and he gave me a the crappie 30 foot truck that shouldn't be legal to be on the road! I will make sure this is shared on google and all social media pages. I am a single mother of 4 kids and I have to move by myself…this made my experience sooooo much harder than it should have been. I can't believe y'all allow vehicles like this on the road. I was worried it wouldn't make it to my destination ! You should be ashamed! And all because he was in a hurry to leave for the weekend!

Jeanie M. 
Rating:
5.0

Had a very smooth transaction, no problems. Worked with Alex. Will use them again.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

BRANNON W. 
Rating:
1.0

Customer did not leave a comment.

Erika J. 
Rating:
5.0

Your employee was the best a service desk took care of us make sure we had everything we needed and worked with us and he was a good employee associate will go back to him if we ever need another U-Haul which we will about a month or so

CINDY O. 
Rating:
5.0

Customer did not leave a comment.

Odette E. 
Rating:
5.0

Customer did not leave a comment.

KOSMA G. 
Rating:
5.0

We have used this location twice and Alex has been very helpful and caring.

SCOTT S. 
Rating:
5.0

Really enjoyed talking with the young man who helped me!

ALBERT C. 
Rating:
5.0

Nothing

BRIAN S. 
Rating:
5.0

Very accommodating service.

PHILIP GREGORY K. 
Rating:
4.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Nothing exceptional customer service

MELVIN L. 
Rating:
5.0

Alex was a pleasure to work with.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  Overall Experience 
Rating:
4.0

Very helpful and nice

STEVEN P. 
Rating:
5.0

Friendly and helpful staff person. He made the initial arrangements for the one-way trip from Baton Rouge to Gilmer. Made sure everything was Ok and helped me find another provider in Baton Rouge when the first one we tried didn't work out.

STEPHEN N. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Dominick Q. 
Rating:
4.0

Here is where I have issues. Your online drop off locations are outdated some have even closed down completely yet are still showing as a drop off location. My last two rentals with y'all have ended the same way very frustrating to pull up to a place that is listed and then have them tell me that I will have to take it elsewhere or it's an empty closed down lot.

Dean K. 
Rating:
5.0

Easy smooth rental. Very professional.

JOSEPH C. 
Rating:
2.0

No one there when I dropped off truck a day early. They have charged my card twice now for no reason, and blamed it on a computer mistake.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Joelle P. 
Rating:
1.0

The dealer was very rude and hateful. I asked him to put the safe coverage and he said he did but he failed to do so. He said he did the contract but when I dropped it off, the truck was not on a valid contract. The truck was dirty in the back of it and not well maintained.

BRITTANY A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

The gentleman was very professional!

Veronica S. 
Rating:
5.0

The young man was nice enough to wait on us before he closed

PATTI GRAVES B. 
Rating:
5.0

excellent service

SHERRI REED A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
3.0

No one was there. They have a return box and a sign with instructions. Didn't deal with anyone. I did however get a receipt a few days later in my email box.

Mary L. 
Rating:
2.0

When hooking up the trailer, the employee scratched my painted bumper. No offer to fix or offered any sort of credit for the damage.

Brian T. 
Rating:
5.0

It was dropped off on Sunday you were closed

Melanie H. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
1.0

Get a new owner who isn't rude, condescending & dismissive to his customers. I'm surprised he's still in business. He needs a training in customer service!

Thomas B. 
Rating:
5.0

The people at Hometown were so kind and helpful, we ended up unloading in the dark and they brought lights for us and asked if we needed anything. Very impressed.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
4.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Customer did not leave a comment.

judy B. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Dillion was awesome and so helpful.

VALERIE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

kelly W. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
No reviews have been submitted for this location.

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