Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)

109 reviews

428 State Hwy 154 E   Gilmer, TX 75645

(903) 841-4402

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 5/28/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

(903) 841-4402

428 State Hwy 154 E
Gilmer, TX 75645

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 5/28/2021 - 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

No one there when I dropped off truck a day early. They have charged my card twice now for no reason, and blamed it on a computer mistake.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Joelle P. 
Rating:
1.0

The dealer was very rude and hateful. I asked him to put the safe coverage and he said he did but he failed to do so. He said he did the contract but when I dropped it off, the truck was not on a valid contract. The truck was dirty in the back of it and not well maintained.

BRITTANY A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

The gentleman was very professional!

Veronica S. 
Rating:
5.0

The young man was nice enough to wait on us before he closed

PATTI GRAVES B. 
Rating:
5.0

excellent service

SHERRI REED A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
3.0

No one was there. They have a return box and a sign with instructions. Didn't deal with anyone. I did however get a receipt a few days later in my email box.

Mary L. 
Rating:
2.0

When hooking up the trailer, the employee scratched my painted bumper. No offer to fix or offered any sort of credit for the damage.

Brian T. 
Rating:
5.0

It was dropped off on Sunday you were closed

Melanie H. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
1.0

Get a new owner who isn't rude, condescending & dismissive to his customers. I'm surprised he's still in business. He needs a training in customer service!

Thomas B. 
Rating:
5.0

The people at Hometown were so kind and helpful, we ended up unloading in the dark and they brought lights for us and asked if we needed anything. Very impressed.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
4.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Customer did not leave a comment.

judy B. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Dillion was awesome and so helpful.

VALERIE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

kelly W. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Owner was extremely Friendly and Helpfull

MATTHEW S. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The facility was already closed for the day but their grounds are spacious enough to find a spot to drop off, turn in your paperwork and keys in a drop box and go.

Brenda R. 
Rating:
5.0

Owner was very helpful and friendly

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
5.0

Excellent and friendly customer service. I will go again anytime I need a trailer. Thank you!

Amber W. 
Rating:
4.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P. 
Rating:
5.0

I was very happy with my experience. I'll come back to this location in gilmer tx if I ever need a u-haul again.

BRITTNY KATE L. 
Rating:
5.0

Customer did not leave a comment.

EDWIN H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS O. 
Rating:
5.0

It was great!

JOSEPH EDWARD B. 
Rating:
5.0

They had exactly what I needed, and I was in and out very quickly. Not much to improve upon that I could tell.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Lenord J. 
Rating:
5.0

I have not had to rent a uhaul for many years. This exceeded my expectations. GREAT customer service. Thank you !!

JANICE F. 
Rating:
5.0

Customer did not leave a comment.

LARRY J. 
Rating:
5.0

The best place in Gilmer TX

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

MURRY WAYNE W. 
Rating:
4.0

Add cruise control and electric windows to trucks

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Shane G. 
Rating:
5.0

Everything went very smooth. Very satisfied.

Terry G. 
Rating:
3.0

Customer did not leave a comment.

Dana S. 
Rating:
4.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

howard M. 
Rating:
5.0

It was quick and fast. They got me in and out with no problem

Breeia M. 
Rating:
4.0

After hours drop off Will definitely look at other providers for next move but issues are not related to locations but rather to U-Haul in general. Renting a 26 foot truck out of state and allowing Only 2 days for drive, loading and unloading is ridiculous. Why don't you just charge more up front and allow a reasonable amount Of time. Additionally The only way we could have met your 299 mile allowance would have been to go through the steep and curvy mountains of northwest oklahoma. We chose to take the safer route which was to your benefit not tearing up brakes and transmission. Our thank you for being responsible was to be charged for extra mileage. And then after 21/2 days of packing loading and unloading you tell us we have to return the truck An additional 27 miles away From The destination in our contract. We won't even mention the exorbitant charge for “taxes” that we weren't warned about prior to providing a credit card. Total trip was budgeted per the $412 quote on your website. Total cost paid to U-Haul was in excess of $570. Easily the worst experience we have ever had with U-Haul and if we have any choice in the matter it will be the last. After so many positive experiences throughout the years with U-Haul we were totally disappointed !!! Larry and Cindy Bomgardner

Cindy B. 
Rating:
5.0

N/A

Shaun W. 
Rating:
5.0

No problems. Manager did an excellent job

George P. 
Rating:
5.0

GREAT service

Wes S. 
Rating:
2.0

Worker at the location was not there at the location.. had to call number listed on piece of paper taped to door.. he showed up 15 mins later.. The hitch on the transport would not stay tight.. stopped about every 20 mins to tighten it

Jeanie D. 
Rating:
5.0

N/A

Janet W. 
Rating:
5.0

What a great location! As you know we have used uhaul many times but this location gets 5 out of 5 stars!!! Definitely would recommend them!

Shannon L. 
Rating:
5.0

Agent was knowledgable and very helpful. Great job.

PHIL P. 
Rating:
1.0

There was no one at the location on a weekday and I had requested two dollies and neither one were in the truck therefore I had to drive about 30 miles to another location to pick those up

Donald R. 
Rating:
5.0

Customer service rep was absolutely top notch.

Zachary T. 
Rating:
5.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

fabian G. 
Rating:
5.0

Customer did not leave a comment.

Jacob T. 
Rating:
5.0

This haul is outstanding and very courteous and responsible individuals I will recommend them to anyone that need a rental

billy P. 
Rating:
4.0

Customer did not leave a comment.

jerrett P. 
Rating:
5.0

The owner was great with checking the trailer back in for me this morning.

Laci S. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

SHEREE M. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
1.0

Customer did not leave a comment.

Mitchell Y. 
Rating:
1.0

The longview location was horrible. We made a reservation there and we were not notified by either location that we needed to pick up our truck at a different location other than where the reservation was made. We are utterly disgusted with the service between the gilmer location and longview. The truck they gave me was filthy and had a massive hole or gash in the ceiling of the truck. The person who gave us the keys of the truck did not do a walk around with probably know the condition the truck was in and kept answering their phone telling someone "I'm going, I'm almost done" and then just gave us the keys. Once we arrive at the storage unit to get our things, that's when we saw the condition of the bed. We tried calling bad several times to inform the office of the condition and damage of the truck and no one ever answer and there was no voice mail set up to leave a message either.

ROSA R. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

The drop off location was closed when I arrived, but I parked the truck and placed the key in the drop box. The owner called the next day to see if everything was fine. He was very nice.

Robert T. 
Rating:
5.0

Pleasant people to do business with, very personable and helpful

Lyndall W. 
Rating:
5.0

Customer did not leave a comment.

Vicki J. 
Rating:
5.0

Customer did not leave a comment.

Joann G. 
Rating:
5.0

Everything was perfect great service

lloyd A. 
Rating:
5.0

Fast service and check out

Wesley S. 
Rating:
4.0

Customer did not leave a comment.

KATIE S. 
Rating:
5.0

Excellent service!

Sheree R. 
Rating:
4.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

Nothing everything was excellent above and beyond! Thank you!!

Flo C. 
Rating:
3.0

Dropped off when the store was closed.

ROBIN V. 
Rating:
5.0

Ronnie and staff were outstanding. Easy to work with and courteous.

robert E. 
Rating:
5.0

Very nice organization

Thaddaeus B. 
Rating:
5.0

Customer did not leave a comment.

sierra C. 
Rating:
4.0

Return area to be designated with signage and communication prior to drop off day.

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

fabian G. 
Rating:
5.0

Great customer services, and friendly and cheerful staff. I highly recommend this location.

paul D. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Alfred G. 
Rating:
5.0

Customer did not leave a comment.

Katie N. 
Rating:
5.0

Customer did not leave a comment.

suzie C. 
Rating:
5.0

Customer did not leave a comment.

suzie C. 
Rating:
5.0

Customer did not leave a comment.

kami J. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

GLEN C. 
No reviews have been submitted for this location.

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