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BRAIDON H
Customer Reviews for HomeTown Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Getting keys was difficult. Lock box was frozen solid, so combination would not work. Took a long time to work it free to get keys
DEREK BThere was dog poop everywhere. My vehicle was not available so I had to take a larger vehicle that I did not need. There was less gas than noted in the app and it would not recognize it in the picture I took.
Bryan GAlways friendly and helpful. Highly recommend.
TAMMY VNice experience. Thanks!
CRAIG MReturned while closed, so no personnel, but instructions were relayed prior making it very convenient
JUDY HThe woman wouldn’t even assist me, she’d rather leave work early. Myself and another customer with a U Haul truck were left guessing in the pouring rain what to do while she sat in her car and finally yelled “you’re gonna have to do it yourselves!” I asked her what to do with the key and she yells “in the box” and slams the door. So I’m walking through puddles of water in the pouring rain looking for this box. Glad I rented a storage unit from the place next door, too.
JAKE WThe reservation was for the U-Haul store on Cedar Street, after 35 mins the manager told me they do not have a trailer for me and I will have to go to a different location to get one. Found a trailer at Hometown and had to drive 20 miles to get a trailer. My reservation was not honored.
Jay GEverything was good.
ALLAN SSUPER helpful about a cash issue. Very friendly and willing to help.
Stacy GIt isn't clear where they want their returns. I parked in what seemed a reasonable spot to me, backing the trailer in next to like trailers and I got fussed at for doing so. I was told customers back equipment into other equipment and the building, despite my parking being pretty good. It was also mentioned traffic keeps sending them bull**it rather than needed trucks, making me feel like my return wasn't welcome there. The person accepting equipment didn't seem to want to participate in U-Haul at all. They seemed annoyed I was there.
Aaron CWhen I arrived, their system was down. Maybe more of a uhaul thing that the location. The trailer was dirty with road grime, needed a good pressure washing. The lights on the right side didn’t work, marker lights or tail lights. We switched not another trailer, also dirty but its lights worked, however it had a low tire and I was told there was no air compressor available to fix that. I chose them as they are super local to me but moving forward I might rather drive 20 minutes each way to the big uhaul in the city. Which I hate because I prefer to support local.
Aaron CNothing. Easy and efficient process.
Gary RWhen I arrived to pick up the trailer, I had rented pads and moving devices. Most would have pointed and said, “There’s your stuff.” Instead, she helped me load all of it in the rain and wind. She also helped to unload and carry it in when I returned. Wonderful experience.
Stewart PGreat staff. Very helpful.
charles pYoung lady in the office was very nice. The driveway and parking area was a little muddy🙂
fred mEasy, smooth check and check-in process. Thank you!
Tammy VWas told deliver to this location turned out they were full so was forced to deliver 30 miles in opposite direction and was told I had to pay for extra miles and gas after a $200 dollar rental fee needless to say I'm never going through uhaul ever again
william iAmazing customer service, would use their services again
Penny DGreat experience
anthony rI can’t think of anything it was great experience
MAGDA LCheckout gal was great and the check in guy was great also. Very friendly and professional. Thank you
dan tEquipment clean and ready as promised. Staff very nice to work with.
Ernest SWhen I rented my truck it came with a dolly and blankets attached to thre truck on the chance that I might need them. Usually you have to select those when reserving. I understand the forethought of the gesture. However, I had my own dolly and wouldn't need the affixed one, which only served to take up space I could have used. Just a thought.
Scott LThe customer service was great and I will use this location again
Chris SThere was no way to adjust side mirrors which made it difficult to back up and see what’s going on around you. It made for a difficult driving experience.
Brad TCould not answer our questions. Only one person working. Office was cluttered.
Barry HWider ramps.
Spring EExcellent consumer service, truck was ready when I arrived early. In and out quickly and was on my way. Definitely use them again
Diana HNice lady. Clean location and helpful with all my questions. Helped me hook up and sent me on my way. 5 stars
Stefan CVery helpful staff that made the process very easy.
roger sI was very happy with my hands on help. I have no suggestions.
Cheryl SI was so appreciative of all the help from Al and Danielle during this process. They went above and beyond to make this go smoothly. Thanks again!
eddie hI was nervous about doing a pick up with the in person office closed, but it was ridiculously easy. Seriously. Stupid easy. At the drop off I was going to do the same but one of the owners came out and took over and couldn’t have been more kind. I chatted in the office with her and she gave me info on the storage units which are wayyyy cheaper than what I’m paying elsewhere. Definitely the most pleasant uhaul experience I’ve ever had, and sadly I’ve moved a ton. Definitely recommend!!
Sarah GThey had everything we needed. Will definitely be back next time we need a trailer or truck!
nick mNothing to suggest. Great experience
Jasmin WExcellent experience
DOUGLAS JAssisted in the unloading of the trailer from the hitch, Gregg was very friendly and polite, will use them for local pick up in the future.
Michael RFast friendly
chris dI can't think of anything really. The truck was even warmed up for us when we arrived which was MUCH appreciated !
cynthia hOur experience was perfect! Friendly, professional customer service. Truck clean and well maintained. Means the world to have a service provided locally run by trustworthy, kind people. Will definitely use this location again.
stephanie tOne thing that absolutely needs to be fixed is the trailer did not have tail lights. The break lights and signals worked but not the actual tail lights. It happened to be a snow storm when we moved and the trailer was very hard to see. Otherwise, everything else was great!
scott Bgreat customer service
micheal pAll went according to plan.
Brian HExcellent people to deal with.
Roy OGood people. We’ve rented multiple times with good experiences.
Eric J