Customer Reviews for Honest 1 Auto Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Honest 1 Auto Care

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Elmer G. on

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Marty B. on

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MARTY B. on

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JERRY H. on

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Duncan C. on

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Toy W. on

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Benjamine W. on

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Edward M. on

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Very clean truck and rental process was easy. Almost makes moving bearable.

Maryam C. on

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I was able to pick up the Uhaul but the gentleman there wasn’t very kind. When I first mentioned a pickup and was told they were closed when it was 230 and they close at 3. I then had to tell him that someone called here ahead of time and I have a reservation.

Larry J. on

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Frank B. on

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It took me a hour and 5 min to pickup truck due to problems with the app, when I called the 800# they couldn't do anything, I had to redo everything online,,,FOR THE 3RD TIME!!! Almost just left and gave up on truck

Sean H. on

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MICHAEL A. on

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Peter M. on

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Super easy. In & out with no hassle.

William S. on

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Michael B. on

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Continue with fantastic customer service. We were pleased with our experience.

Deborah M. on

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Quick and easy in and out!

Harold K. on

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There is no clearly labeled key drop box at the facility for after hours returns

David Pellett A. on

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Nothing! This was great!!

Frederick F. on

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John F. on

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Delaine F. on

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Jonathan R. on

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James H. on

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Christi B. on

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Mario P. on

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Customer service was not what we expected from U-Haul. We had to sweep out the truck and no hand-truck was available! . The person handling our account was very arrogant !

Carmine L. on

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Open at 8:00 AM

Susan S. on

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Joan Raco and J. on

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Jay was very helpful & accommodating. At this time I did not experience anything that needed improvement.

Steven B. on

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Thomas R. on

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Scott R. on

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Everything was great.

Robert G. on

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considering the situation I was very pleased with the service and the manner in which it was handled.

Paula B. on

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Excellent service! Thank you!

Vernon Johnson a N. on

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Pamela H. on

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Thank you for your excellent service I will definitely use your location again. Thank you

Stephanie E. on

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Worst rental experience ever. Original pickup location was TowBoat US at 1010 S.Nova Rd. They lost my reservation and “someone came and took the truck” &there was “nothing they could do.” Honest1 had a truck and stayed open after hours to help. Saved the day.

Debra R. on

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James R B. on

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Everything was great. Van was waiting for me. Easy pick up and return. Very, very nice experience..

Kenneth D. on

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Barbara J L. on

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Honest 1 is always excellent and Jay is super! Worked with him several times and he always makes the experience a great one!!

Brandi L. on

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ESTILL R. on

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Awesome!

James R. on

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Robert H. on

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Rude and unfriendly service

Carl C. on

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David J. on

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Erlan V. on

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Gerard R. on

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I'll just leave it at that.

Ronald S. on

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Very rude and argumentative.

Donna C. on

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Mark O. on

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Kimberly N. on

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Eric Peipelman a N. on

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James H. on

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Rene H. on

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Everything went perfect!

Lori S. on

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Drop off was a little confusing staff inside was not helpful nor was the call center at u haul. However I kept the managers card from where I picked up my truck he was wonderful through the complete experience and I will seek him out for my next move wonderful person professional good man.

JAKE M. on

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Closely pay attention to the added equipment requested by customers. When reserving the truck, I included the need for a dolly and one was not provided so it made moving just that much harder. Overall, everything else was good.

John S. on

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The person who helped me provide excellent customer service. He is why I came back this time and will continue doing so. Sorry I don't recall his name.

Beverly V. on

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Douglas V. on

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Tyrone M. on

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Gary S. on

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Jay was very helpful in the rental process!

Thomas B. on

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Have a person explain overview of the truck we rented, he said to us he only had 5 min. then he had to go. We felt that we were getting rushed. He was not friendly at all even when we returned the vehicle a couple hours later.

Duane L. on

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My drop off location got changed so had to go approx 12 miles out from where I asked to drop equipment at.

Charles Q. on

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John H. on

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Gary D. on

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Jefferson M. on

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Stephen W. on

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Donald W. on

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MATTHEW C. on

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alittle better directions where to park the trailer..

Brandon S. on

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This was one of the worst experiences I have ever had with U-Haul. Not only did they give me the wrong truck, but the wrong miles were on the app when we tried to pick up the truck, so the app would not allow me to finish the process. We went into the office and they said they couldn’t help us because it’s after hours for the U-Haul. We sat there for an hour trying to figure it out, when we could have been moving. We finally called customer service and they noted the file. When we went to return the truck to the Deland location we originally scheduled, the guy said he could not take the truck. So we had to go to another location in Deland adding even more miles to our truck. After this experience I will never use U-Haul again, the headache and stress we had has been unbearable. If you would like to hear more you can reach me at 386-290-8464.

Adrienne D. on

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I was not able to pick up the truck I reserved at a different location. This was due to the service representative not being present on time for my pick up. I appreciate the U-Haul customer service staff and Mr. N. for making the transition from the previous location to Honest 1 very smooth. Mr. N. was very pleasant and accommodating. The other staff member at Honest 1 was very helpful as well when I returned the truck. It is nice to see the art of customer service is not lost.

John S. on

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Wayne K. on

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Continue to be friendly and accommodating to all of your customers. We have used U-Hual several times and are very satisfied with each time. Keep doing what your doing to keep all of your customers satisfied.

Mike M. on

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Walter J. on

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John M. on

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Karen U. on

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It was a very good experience and both gentlemen were helpful both when I rented the van and then again when I returned it.

KWANG C. on

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Front tires were over inflated to 150lbs, making the truck almost impossible to drive on highway speed.

Tyrone M. on

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noura B. on

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Drop off was so confusing and the person I called to help me was horrible and incompetent

Samuel V. on

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Have the equipment that was reserved and guaranteed. Did not get what I had reserved and spent 29 minutes on phone with zero satisfaction.

Celeste M. on

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The rate was the same for 4 hours as all day. The gentleman at the counter gave me the day as I said it take 4 hours. He was right! It took longer and less stress to return it. Thank You! Professional, courteous, friendly. The gas mileage for this cargo van was amazing! I was re-embursed for the mileage I didn't use, promptly upon returning the van. NEW!

Thomas H. on

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Wyatt E. on

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On trip back I received a text changing my drop off location. Unfortunately it was not a 24hour access so returned it to my original choice which was Honest 1.

James E. on

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The only caveat to our rental experience is the fact that we were told one price and charged another. The van rental, we were told, was $19.99/day, but on the final bill it was $79/day. A bit of difference, however, the vehicle was excellent as well as the service, and we accomplished our delivery in good order so, Good on ya U-Haul !!!

Steven S. on

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Tyrone M. on

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Tim W. on

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this is the best service and help from any U haul I have ever experienced.

Randi J. on

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Eric T. on

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Nothing to improve. The process was very simple, easy, friendly, and fast.

Jack H. on

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No one was there due to holiday!!! You had search property for a place to drop the key

Bill K. on

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Tracy B. on

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Had me dropping off at over an hour and a half away from our new home. I had to call 800 number to get it fixed. Other than that there were no issues.

Patricia S. on

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Susan M. on

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The rep was so pleasant and fun. He knew exactly what he was doing. I was trying to do the moble app while he was doing computer. That doesn't work.. The lady that helps with the phone reservation was so pleasant even on the 4th call to change things. Thank you.

Ojash J. on

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I picked up the truck at 9:15 in the morning and returned it the same day at 5:15pm. I handed the keys to the person in the office who told me the u haul guy is gone, even though I was told at pickup time that they will be open till 6 pm. He said that I will get a receipt in the email the next day. Now I am being charged for two days of rental. They don’t pick up the phone. Totally unsatisfactory.

David L. on

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