The owner of the store we rented secretly added charges as we had the u haul for 2 hours. My husband called U haul directly got a partial refund but I think because we were scammed we should have gotten the entire thing amount back. I will never rent a u haul from this place again. This man should be ashamed of himself. Prior to me getting the u haul a customer in the store accused the clerk of ripping him off after he paid for something in the store. I assumed the customer was crazy but now I know that was a sign for me to leave. This store/clerk is giving u haul a bad name.
Kolby W
Customer Reviews for Hop In
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole process was good. My only concern is that need to make sure the location has what I am requesting. I request to rent an appliance dolly but they only have the transportation dolly.
Sergio CTodo fue excelente
MIGUEL FI recommend to go to the U-Haul store instead of authorized dealers
Kenyetta AMove the location to a better part of town.
Shawn WPick up was confusing. The location was a convenience store and the clerk was new and didn’t know much about U-Haul. There was no U-Haul rep on site. Luckily, while I was there trying to figure out how to pick up the truck, the U-Haul area supervisor showed up for something else. While he was there, he helped get me all squared away! The staff on the phone and the area manager were very supportive, but I still wouldn’t recommend this location to a friend.
Ivan II do not like the totally online checkout. I appreciated a customer service representative on the phone coaching me through the process.
Rachel K