Pick up was confusing. The location was a convenience store and the clerk was new and didn’t know much about U-Haul. There was no U-Haul rep on site. Luckily, while I was there trying to figure out how to pick up the truck, the U-Haul area supervisor showed up for something else. While he was there, he helped get me all squared away! The staff on the phone and the area manager were very supportive, but I still wouldn’t recommend this location to a friend.
Ivan I
Customer Reviews for Hop In
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I do not like the totally online checkout. I appreciated a customer service representative on the phone coaching me through the process.
Rachel K