Uhaul corporate is relying way to much on technology and have the the custer do what staff previously did charging the same price.
Stephanie F
Customer Reviews for Hops & Vines
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called to see if they were open. They told me they were closed and to drop the trailer off and use the app to return it. I was charged an extra day but had actually returned it a day early. After I sent in a correction it took 3-4 days to get it taken off.
JOHN MHave your trailer’s inspected before the next customer gets a trailer. Loose wheel bearings where on the trailer we rented so if the bearings go out your stuck on the highway with no spare waiting for someone to come and fix the problem.
Dave FExcellent!
david HEquipment in bad shape. Had to have replaced two tires in middle of night.
Billy GCompletely unorganized. Had to wait for an owner to show up to check it out to us and it took almost another 20 minutes for that. the other owner denied our reservation was for that day until I showed the clerk our confirmation email. The truck itself had a broken windshield and sounded horrible and the check engine light came on as soon as we had it loaded and headed to our new place.
Gillian M