Customer Reviews for Hot Tub Tonys
(U-Haul Neighborhood Dealer)

239 reviews

2526 Keslinger Rd   Geneva, IL 60134

(630) 313-2867

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 11 am - 2 pm

Services at this Location:

Contact Us

(630) 313-2867

2526 Keslinger Rd
Geneva, IL 60134

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 11 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Quick and easy.

Nancy M. 
Rating:
5.0

Very helpful and considerate of time constraints.

patrica W. 
Rating:
4.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Would Not change anything, I had an Excellent experience!!!

DAve G. 
Rating:
5.0

Team at Tonys was great. I walked in a few days in advance of my move and changed some things about my reservation and they gladly made the changes. I'm pretty sure they could have told me to just do it myself 😀

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

robert J. 
Rating:
5.0

Upon checking the interior of the cargo van the inside was very dirty. I brought this to the attention of the owner and he had one of his workers try to sweep out the cargo area with some success. I still had to do more sweeping when I got the van home. I felt with my experiences with other rental locations that the interior was in excellent condition. Also, the outside was very dirty. Kind of disappointed. Found the after hours check in very complicated and very time consuming. All in all I'd use this location again.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

Rovelli G. 
Rating:
3.0

Vehicle was in good running order but could have been cleaned better. Door pockets had old food and water bottles.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Eileen B. 
Rating:
5.0

Customer did not leave a comment.

Ian F. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Would use them again. No issues. Thanks

Michael S. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Nikita B. 
Rating:
4.0

Customer did not leave a comment.

Tim J. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
4.0

I did not receive my moving pads nor my 2 wheel dolly. it was too late to address the issue, but I was still charged for both. I'd like to see that rectified please.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
3.0

The parking lot Is the size of a postage stamp. Express checkout on smart phone too way too long and failed.

maxwell C. 
Rating:
2.0

The exterior, interior, and cargo areas were dirty. The dolly and blankets were unsecured, even though I didn't rent them. The parking spaces at the rental location were unmarked and congested.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Rosemary Z. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

The process was quick and convenient. The staff was friendly, helpful, and quick.

Aaron D. 
Rating:
5.0

Exception customer service at Tony's. Couldn't have been easier.

Charles T. 
Rating:
1.0

Be sure to take a photo of your mileage and gas level before you return the keys. We were charged for gas even though we had more than replaced what we used. They had no interest in correcting the error.

Jayne B. 
Rating:
5.0

Good service

Mohamed Y. 
Rating:
5.0

Customer did not leave a comment.

sherry B. 
Rating:
5.0

Customer did not leave a comment.

mark P. 
Rating:
5.0

Nice

Roberto B. 
Rating:
5.0

Customer did not leave a comment.

Dann V. 
Rating:
5.0

It was a great experience. No obvious areas requiring improvement.

James C. 
Rating:
5.0

Perfect pick up and drop off! No complaints! The employee was professional and polite!

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Leonid R. 
Rating:
5.0

Customer did not leave a comment.

Jerome J. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Not have Newsmax playing on the TV

Kyle D. 
Rating:
5.0

These guys were great!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

raberta S. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

This is the best place to rent!!

Debora M. 
Rating:
3.0

This has nothing to do with the location, just U-Haul: You can quit changing the pick up location and stick to the original booking! Our pick up location was changed TWICE at the last minute to offices that were NOT CONVENIENT!!! We had to use mileage that we shouldn't have because the pick up was changed to an office in the opposite direction!

Robert P. 
Rating:
5.0

Friendly outstanding service

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Great experience

gary O. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Hot Tub Tony's could not have been more helpfull!

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Excellent customer service.

Debora M. 
Rating:
5.0

Very friendly and efficient at both pick up and drop off. Would highly recommend.

Kelly V. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
3.0

The on line check in system is clunky and hard to work with. A quick desk check is a preferable method.

Jason H. 
Rating:
3.0

Customer did not leave a comment.

Felicia K. 
Rating:
5.0

Matt is an awsome guy he was there on the phone right away when I had a question about the vehicle. I plan on renting from again in the future.

william O. 
Rating:
3.0

The location was fine. The 40 minute wait to get the code for the key box was horrible.

roger H. 
Rating:
3.0

I drove the truck, least than 12 miles, the gas was 3/4 I returned with 3/4 tank but, u still charged me$15. Not good!!

Gerald A. 
Rating:
5.0

Nothing, excellent service

Philip C. 
Rating:
5.0

Great service

Brarian B. 
Rating:
5.0

they are very nice

barojas A. 
Rating:
4.0

It would be helpful and more time efficient if the registration process was a bit more streamlined. Especially on the day of pickup. From the time we arrived to the time we pulled away in the truck was almost 40 minutes. Other than that we were very happy with choosing U-Haul. Thank you.

Gregory F. 
Rating:
2.0

Key pickup through the online system did not work. After calling customer service, notifying the location operator and waiting for an hour, the location. operator finally decided to help me. Most surprisingly, the customer service representative was unable to help ke and forwarded me to another help desk that never picked up. Cant use a service that operates like this.

Michael F. 
Rating:
5.0

Nice

barojas A. 
Rating:
5.0

Great experience. No problems.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Nothing, it was an excellent experience, friendly and very personable. Thank You

Dennis D. 
Rating:
5.0

These guys are great. Matt is very friendly, and we would highly recommend this location!

tim H. 
Rating:
5.0

Everything went well obtaining and returning the vehicle.

Tim W. 
Rating:
5.0

Nice people try o work with

JACK A. 
Rating:
4.0

Customer did not leave a comment.

rich H. 
Rating:
5.0

Great service great location - very nice staff and the truck was clean.

Richard U. 
Rating:
5.0

This is a locally convenient location

Jeffrey P. 
Rating:
5.0

Great! Customer service there was fantastic! I will be back!

jim E. 
Rating:
5.0

Customer did not leave a comment.

john E. 
Rating:
5.0

Customer did not leave a comment.

JACK A. 
Rating:
5.0

Location experienced issues with UHaul app/software. Contract had to be finalized on phone. Fix these issues to help you dealers and their customers.

Greg O. 
Rating:
5.0

Customer did not leave a comment.

Riley T. 
Rating:
5.0

Just keep it going. Great job by Tony's as always!

Alan B. 
Rating:
3.0

This was a very bad rental experience and it had nothing to do with the location which was closed. The self check-in process is flawed and it took an hour (most of that on hold) to finally get the truck. The vehicle itself handled poorly. Looking elsewhere for my next rental later this week. Sadly I think these reviews result in no changes.

Casey M. 
Rating:
5.0

Great experience, highly recommend

greg S. 
Rating:
5.0

Customer did not leave a comment.

Iola H. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
3.0

Tire pressure monitoring light was on. Furniture pads were filthy, and torn. Received van with interior needing to be swept out which was done before returning the van. Would recommend to a friend due to convenience of this location. Have experience with rental equipment at U-Haul on 4 different occasions in the past 18 months. This last rental was the worst experience. Overall I have been impressed with the good quality of equipment on offer. All equipment has been new or newer, easy to drive and nicely set up for transporting household furnishings. Seems that this location needs to give a little more attention to the items it is renting.

Mark T. 
Rating:
2.0

The verification process took way too long. My alt contact was called but didn't answer because she had no reason to answer an “unknown” number. Then when called again could barely hear him, then he wasn't there and I was suddenly approved.

Thomas J. 
Rating:
3.0

Customer did not leave a comment.

Joseph S P. 
Rating:
3.0

Van only had quarter of a tank of gas and the low tire pressure gauge was on. Plus when I picked up the van it was sandwiched between two other trucks and I was barely able to get out after 15 mins of trying

Robert F. 
No reviews have been submitted for this location.

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