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MITCHELL C
Customer Reviews for Howards Oil Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do not take anyone’s reservation unless it can possibly be fulfilled. I had to drive 3 hours one way into the US from Canada to pickup my truck that wasn’t even the right size. It was too small. We had to move at this time as our possession date was the next day and someone else was moving into our house. The wasted time and stress was completely unnecessary. I will never use your s”services” again. We also never record the equipment we reserved, and were charged for.
Amanda Nnone
DENNIS FNothing
DOUGLAS RMgr was outside, noticed us coming in with uhaul, and immediately assisted us to note location for drop off and assisted in detaching equipment. Thank you!
LINDA AIt's the only location around the area. However, if you rent anything extra...like moving blankets, they had none when getting truck, a call in advance would have been nice. Not just a we'll not charge you. I would have bought some hours away since this in the middle of no where. I had to use good blankets, sheet and comforters.
dawn kService was excellent
Bruce BGreat drop off very easy
jamie cNo improvement necessary
Mark LNo improvement needed
Mark LEverything was great
Scott LAlways excellent service from the howard’s cenex at 509 main st w in baudette. thank you.
Justin GIt is a small place in a small town, not much selection for people...so nothing really need to be improved.
Barry dUnfortunately, I had to rate this location as poor, even though it is not the location that I originally rented the equipment from. I reserved a trailer from the Bemidji, Minnesota location and a day before I was supposed to pick up the trailer, they called me and told me that I had to go to Baudette to pick up the trailer if I wanted it. This was the worst experience that I have ever had. Who has ever heard of not having the equipment that I ordered and then sending me to go get the trailer if I wanted one, instead of having the trailer delivered to the location that I ordered it from. Very disappointed in U-Haul Bemidji location.
Sandy EHad an overall excellent experience renting from this location.
NICOLE DNothing I can think of
RobertaA RThe attendant did not care or know about price discrepancies that I had questioned. He did not understand how the system wirked. The truck was dirty it looked like it was used to haul trees or shrubbery. There were some kind of price tags and dirt in the back. The car hauler was in poor condition. The electrical connector was worn down and the metal connectors were exposed, one tire was low on air, had a slow leak and the rim was beat to heck and rusty. On the opposite side of the car hauler another tire began to rub the metal fender and smoke. I was initially contacted by a Minnesota field manager concerning my over charge of around $1,000 but at the end of my trip was never contacted back to rectify the situation.
Jeffrey AI had a flat tire with a screw in tire not knowing when I Rented it. Had to buy a tire from walmart and chang it myself. Over charger on my bill
Andrew HHowards location is very convenient and friendly, and having fuel for sale makes this location a huge benefit for my trailer rental needs.
Mark LNothing all went well. No problems
LeRoy WEntire pick up process was challenging. Equipment not at pick up so had to go to alternative location. The owner was out of town and then reservation was modified. Worked out but challenging.
Nathan HNothing to improve on, Howards was expedient in providing my trailer rental needs.
Mark LU haul has a shity way of doing business. To rent a truck that is already spoken for is a way to loose repeat business. To have limited inventory in northern Minnesota don’t look good either. Remove me from your costumer list I will never use U Haul again.
jeffrey TExcellent customer service and support.
Mark LAwesome experience and would definitely recommend
John RThere was what looked like exploded soda all over the dash.
Eric BOutstanding customer service. We will use this facility again.
David D👍
JOSEPH WEasy drop off. Great people. Highly recommend
Robert LNone
ROBERT FA U-Haul sign would help one find their location.
Janet Kexcellent vendor
Scott LEquipment was well maintained and in excellent working order. No issues at all during use.
Terence OIn and out in less than 10 minutes. Very helpful. Excellent customer service.
Dennis PRatchets for the tire strap we're rusted and not functioning properly.
Nic KTechnology was not working so it took awhile to get the paperwork done, even though I already did it online.
Sherri HOwner was kind to come in when business was closed to accommodate my pick up! I ordered furniture pads but none were available when picking up vehicle. Took a long time to do paperwork.
DeVaughn ENo trucks were available at location originally scheduled so had to drive 36 miles at another location to pick up truck.
Galen BThere was not a u-haul representative available when we dropped off the equipment on Saturday. We were told they would not be available until Tuesday.
sunshine dIt was -5° when I picked up the truck, the truck was snow covered. The truck and the box were clean, the only problem with the vehicle was that the wiper blades were not in good shape at all. I found this out as I was driving through a snow storm in Wisconsin!
PATRICIA MMy recommending this location would include a caution regarding carefully reading the contract before signing it to avoid a possible costly fee for wrong destination when returning the equipment, as I experienced.
PHILIP JJerry was wonderful in getting me set up in a short time after another UHaul dealer bailed on me.
TAMELA SJerry is awesome. We really appreciated his help.
ERIC OThey were good, except when I reserved the Uhaul about a month or more prior, I reserved an appliance dolly and a dozen moving pads. He didn't have ANY OF THAT for me. So, we moved a heavy washer and dryer wthout that assistance. He said he "didn't know" about the other things. Not sure how that could happen since I'd ordered all.
SANDRA WI had no problem with Howards Oil co. The problem I had was having to drive 2 extra hours to pick the trailer up since it was not available at my first choice which was reserved on line a week before. So finding this out the day before pick-up was very stressfull.
LYNNELL RMake sure straps for car hauler are intact not broken.
hays hPersonnel was busy with another client therefore I was left to wait until he was available and he did not advise me of what was expected......however the outcome was fine
Gail JGREAT SERVICE!!!!! They are the best!!! Don't go anywhere else!!!
Julie KVery helpfull at time of drop off.
CHRIS N