Customer Reviews for HTF Auction Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of HTF Auction Services

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gilbert S.
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Customer did not leave a comment.

Thomas N.
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Leonard H.
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Joann S.
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Thank you for the great service that we've had both times that we've utilized your U-Haul services.

Peter P.
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Bradley C.
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Eric H.
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WARNING!! U-Haul will charge an "afterhours service" fine of $20 if you don't "check in the equipment on your mobile device" when return equipment to a facility that's closed. This fine will be assessed even if you buy the equipment insurance. 20 bucks isn't much but it's darn irritating to find out the next day. Especially when the pickup Rep doesn't notify nor does the U-Haul text notifications.

Andrew L.
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Michael W.
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Tracey V.
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Just a quick over view demonstration of how the ramp, door lock, and tow button work! We figured everything out, but it took a second or two

Joshua B.
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david G.
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I think should have explained review of equipment on pickup little more. Missed chance to say right front turn signal bulb was out and not sure if have to say there were scratches in the graphics both sides of the box. Otherwise nice truck and easy to drive. Very friendly location and easy pickup and drop off

RUSSELL D.
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The app did not work very well. Since my husband and I were both on the contract, it wanted another contact to verify, "whatever". It wouldn't accept any of our other contacts. We ended up having to go in the office and do things the old fashioned way with the manager, but that was done with me. I prefer it that way.

JOHN A.
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Everything was done very well. Would highly recommend.

Jonpaul Z.
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Upon arrival at the drop-off location the instructions had me call a number (there was no office or building to enter to talk to anyone). The individual I spoke with on the phone was short in response to my questions and unclear in explaining the check-in process.

Mark N.
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This location will now be my go-to location for ranting U-Haul equipment and vehicles. Kind, helpful, and a perfect location. Ten thousand thanks for the help. I'll be reaching out again.

Mark H.
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I payed and ordered for moving furtinature blankets and pads and was charged for them and despite me calling and asking for them to take it off my bill, I was still charged for them and they were not left in the car or truck bed for use.

RAYNETTA S.
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They changed my mileage and fuel level to charge me more money. It was approximately 50.00 dollar difference. Thank God I took before and after pictures. But God omly knows how many people they have ripped off that didn't take pictures before and after.Reps at 800 Uhaul was not helpful. They just gave me the run around! Very Disappointed

Nicholas N.
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Greg H.
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Jim N.
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crystal L.
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Cheryl M.
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Everything was A okay! The gentleman was very nice!

Matthew C.
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cindy S.
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Overall good experience with both locations. Friendly staff!! Thank you!

Hunter S.
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Anthony M.
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Jim B.
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William D.
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Kevin S.
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Gary did a wonderful job, excellent customer service, the best I have ever had with uhaul, and I have rented trucks often. He made a stressful time less stressful and it was truly appreciated.

Paula M.
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The rental was 30 minutes late from previous rental.

CHRISTOPHER W.
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Main office difficult to locate and very far from trucks which made check out process take longer than necessary.

WALT S.
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John F.
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No improvements needed. Very good Friendly, Helpful people.

William R.
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William M.
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The trailer pickup went smooth. Gary was very courteous. He connected the trailer and made sure all the lights worked. I would recommend having any extra required hardware sent to the rental equipment leasing place. I had to drive to a different U-haul location to obtain the ball and hitch insert. I was expecting a call or email on the day before pickup confirming the equipment was available. This was indicated in an email from U-Haul. I ended up having to call the rental location.

THOMAS M.
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Pupil at front desk did not have on a mask. When asked to put one on I got a lecture about how mask do not help! He reluctantly put one on.

james D.
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Tim H.
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Easy

kevin M.
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Edward B.
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Rodney D.
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Latasha M.
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I felt like I was overcharged. If the advertisement says $19.95, we did I end up paying almost $100 for the whole day. I'm confused!

Paige B.
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Rich O.
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SHAWN P.
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Very nice and friendly owners. They will be my new Uhaul supplier.

SPENCER O.
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J.R. R.
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David B.
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Richard S.
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Limited hours (during pandemic) not reflected on website. Website said opens at 9:30am. Actually opened at 10:00am

greg S.
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Cindy G.
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Very nice, will use again if needed. A+

Ryan C.
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Charles P.
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Samuel H.
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Not a fan of the smartphone pick up. Quirky, hard to use. No one there to tell me where to park my vehicle. Truck worked fine. It smelled like cigarette smoke.

Jim J.
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Michael G.
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NATASHA T.
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The man who helped me was incredibly kind and even left church to help me. I could t ask for a better experience all around!

WESLEY T.
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Kelvin W.
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Drew H.
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Nothing! Great customer service! Fast and friendly!

Debbie W.
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Vicki V.
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Gary is wonderful. Always prompt and courteous.

JOSEPH P.
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Ken F.
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LEITSA L.
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Great service, accomidated my needs well, friendly, when dropping trailer off, I was greeted (to my surprise )t by associate, which unhooked (which I may not have been able to do myself) I was on my way.Very nice service. THANK YOU!!

Vicki V.
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Jessica F.
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Nothing. Everything was great. Fast check in & drop off. Perfect customer service. Will use this location again when have to move the rest of the house in a few days.

Ben D.
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Get rid of the online check in and check out it is a joke it took an hour just to check in and the same to check out. It was horrible . The guy that owned the place finally came out and and checking me in. and finished the return

Evan J.
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Only comment was that the truck only had a quarter of tank of fuel in it when we picked it up.

Vicki V.
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Eric C.
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Papa T.
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Gas throttle response.

Michael L.
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Sharon F.
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JESSE L.
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Brandon P.
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I have two main issues with this rental experience. The first is the actual location/staff. The website showed Saturday hours and 24 hour dropoff for Sunday since they are closed. I set an appointment for Saturday and received a call early in the day from the owner that no one would be there, and would I like to do mobile pickup. I had no experience with it but agreed, but they didn't tell me that they sent the owner's stepdaughter to "sit at the desk" in case I had questions. Well it turned out that she removed the key from the lockbox so after I went through the whole mobile check-in process in my vehicle, I find out I could have walked up to the counter in the first place. Then there was the second issue, the mobile app. It is designed to be pretty user friendly, but the app kept crashing or not loading my photo uploads. I had full LTE cell service so there should have been no problem. There was also confusion as to whose DL I should be using. The account is in my name and I paid for the rental, but my husband was driving the truck. We were both there at pickup but the approval process took so long. I will say that having the chat available with the UHaul approval person was helpful. Drop off was a little easier, but we still had a lot of issue with the app crashing and not uploading the photos.

Jerald R.
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Julie E.
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Michael B.
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Victor W.
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Owner was very helpful and professional

Joseph R.
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Matthew B.
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Douglas H.
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This has nothing to do with the location but with UHaul over all. The time before this that I rented, I showed up at another location to get the van and the customer before me decided to keep it longer screwing me over and having to get one from an inconvenient location. This time I get notification that my time was changed from 6:00 to 9:30 pm. Terrible way of doing business. I rent two times a year and will be looking to another source of rental for now on.

peggy G.
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Jason M.
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HTF is a great place with friendly, knowledgeable staff that I would rent from again and reccomend to family and friends.

Bret D.
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Scott W.
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Great drop off process kind of easy to find.

Kelley B.
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I was supposed to pick up my truck at 9am this morning when the shop opened, but no staff got there to open until 9:30. Truck was fine, but I will choose another location next time. Nice guy who ran it, but it totally threw me way out of schedule by running so far behind..

Richard W.
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Customer did not leave a comment.

WAYNE B.
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I was disappointed after I made a reservation at another dealer and was told they did not have the trailer at that time, that they would have it ready for me. They called the day before and said they did not have it then sent me to another dealer. The secondary dealer, although really nice folks and good to work with, were out of the way and caused us to spend extra miles/time when we were already 450 miles away from our origin and return destination.

Christy M.
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Erin T.
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Nick L.
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This location was wonderful the only issue I had was I wanted to do a cash transaction for a car dolly and the Lancaster location didn't tell me it would be an extra 75 for cash the HTF location solved my issue quickly and even sold me the adapter that I couldn't find in my truck for the wiring if I ever need anything from uhaul ever again I will always book through them the way they treated me and were very quick to resolve my issue screams volumes of customer appreciation to me I left there feeling great about my experience if they could improve on anything I think it would be nice to have a sign on the build as a uhaul dealer I was a little confused

AUSTIN H.
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He was excellent and listened to me explain why my paperwork gas amount didn't match what I was returning. He also remedied the issues caused by the pick up location. Top notch service

Kenneth W.
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Customer did not leave a comment.

john G.
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Great location! Manager quickly gets you on your way will return again.

Douglas L.
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Gary, at HTF Auctions Services, we above and beyond to help ne reserve the 5'x8' trailer and made sure it was at this location for pick-up. I highly recommend them for U Haul rentals.

William C.
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Nothing they were very nice and professional

David R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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