Location was not the one I selected, and it was further away than the location I would have preferred as a second option. When I went to pick up, no one was present and the gate was closed.Brian B.
Customer Reviews for HTF Auction Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and great communicating with me prior to pick up and at the location. Very nice guys.Tim O.
The facility opened at 9 am. On pickup day, no one showed up until 9:15 am. On return day, no one showed up so I left at 9:30 am. I called the owner and he said his wife was supposed to be there. END THEIR LICENSING AGREEMENT WITH UHAUL!!!Timothy W.
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.Richard I.
Customer did not leave a comment.Roy J.
The furniture blankets were loose and some a little dirty--not folded and bagged in plastic like another U-Haul dealer in the area. The agent was filling in for her father and it was a little disorganized, but thankful that they had a truck available.John W.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.bjorn D.
No one was available for pickup or drop off. Had to go next door for that business to contact owner that we were there for pickup. No one had ever indicated we needed to be precise on a time to pickup....we were told to be there earlier on Friday. We were then charged for 2 days instead of the requested 1 day. We managed, but, lost precious time trying to get all our errands done.RICHARD C.
The movers that we hired through UHaul were late and therefore, cancelled.Zachary H.
The owner of the facility personally ensured that the truck was clean and even called me on the phone to help me with the no-contact codes. He also helped to save me money by suggesting the correct rental for my needs. I was grateful for the help as I had a horrific rental experience with Pataskala Storage and Uhaul that very same morning and refused to rent from them. I highly recommend HTF over any other location in this area.Raymond A.
If you are advertising that you open at 10 :30 be there at 10:30 not 11 :15.Bruce M.
Customer did not leave a comment.Kurt N.
Customer did not leave a comment.Stacy C.
Customer did not leave a comment.Stacy C.
Rude, impatient, violent, disrespectful.JASON F.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.Paula H.
I've rented from HTF Auction Services a couple of times and have always had great servicePatrick F.
Customer did not leave a comment.Tina R.
Customer did not leave a comment.Sarah S.
Very good staff and provides excellent service. I am a regular costomerHakim K.
Everything was great and I had a very good rental experience. I can't think of anything that could have been changed to make it any better!Richard H.
I'm still waiting on someone to contact me back. I rented a truck and returned it with the correct amount of fuel as when started and I'd like to know why I was billed $163Triston R.
Customer did not leave a comment.MAIA R.
Nothing. HTF Auction Services is the best U-Haul service provider in town!Derek G.
Customer did not leave a comment.Hakim K.
Customer did not leave a comment.John E.
Nice and reliable and good customer service.Bir G.
Customer did not leave a comment.SCOTT R.
Customer did not leave a comment.travis S.
Customer did not leave a comment.TODD R.
Wasn't so much the etna location but the lancaster Ohio location caused us to have to go an hour away. And then it took an hour to get the van because they didn't understand as the driver I used a back up number that wasn't mine and they wouldn't just call the number I gave them so ten o'clock at night I had to try an find somebody else to answer the phone.MIRANDA K.
Customer did not leave a comment.robert C.
Customer did not leave a comment.pamela W.
Customer did not leave a comment.Gene A.
Service was above and beyond! Thank you so much.Bethany W.
Fire Gary Allen!Dean B.
Great 24 hour drop-off.KENT D.
Customer did not leave a comment.MICHAEL E.
Customer did not leave a comment.Gregory S.
The lady at the front desk was very lovely, helpful, and kind. The man was not nice. The truck was good and clean.TERESA O.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Derek G.
Customer did not leave a comment.Doug G.
Customer did not leave a comment.Patrick F.
No one there even though they were supposed to be open until 8:00 pm. Had to unhook and lift trailer by myself in a dark parking lot. Very difficult to do. Left trailer next to two UHaul trucks. Ridiculous. These "sideline" vendors are never helpful. Getting tired of dealing with them.PATRICK G.
Customer did not leave a comment.judy N.
We were told the receiving location would comp us any incidental overuse miles if they were minimal. The receiving location said the pickup location should have done this.dena N.
$19.95 per day , 2 days =$160 that's what I would tell themJOHN H.
Customer did not leave a comment.Gary A.
Self check out process did not work at all. UHaul systems were down. I got the van about half hour late. However systems were up for the return. Van had a low rear right tire pressure warning which was worrisome - I put this in the return comments.Sridhar J.
Customer did not leave a comment.Howard H.
Customer did not leave a comment.Fayth P.
Customer did not leave a comment.MICHAEL K.
No one was there. I called and they said it was a 24/7 drop off. So we could not get our refund or tell them about the hole in the roof and let them know our stuff was wet.HARVEY A.
Customer did not leave a comment.Andrew F.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.JASON F.
Very friendly and niceGANESH K.
Gary and the HTF Auction location provides excellent and quality service. Best U-Haul location in the city.Derek G.
I wanted to pick up in Newark Ohio and had to drive 20 miles to Reynoldsburg Ohio to pickup the trailer.....Michael R.
Used the app to return the trailer to a parking lot. Never met anyone.Christopher M.
Customer did not leave a comment.MELISSA R.
Awesome crew and great no-hassle service!STARLA E.
Very professionalHakim K.
Customer did not leave a comment.KRISTINA K.
Your self-check in and check out via the smartphone app is still rather ... buggy. Also, nowhere was I warned that we would have to give UHAUL another person's name and phone number just to pick up our truck. We had to violate a friend's right to privacy just to satisfy registration somehow, even after photographing my license and myself! If those two pictures match, that should be enough! Also, when returning the truck, ALL photos taken of the dash showing mileage and fuel gauge were rejected with NO REASON given. We were forced to give up and just lock the truck and drop the keys in the drop box then call the owner of that Uhaul and leave a message asking for help. VERY AWKWARD.Kristi H.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.Joel K.
Customer did not leave a comment.David D.
After initially ordering a van with another agent (which called me early and explained they would not have the vehicle) and retained HTF Auction Services for me. The services provided were excellent. I do not like the online phone service it seems like patchwork, it should be easy but I found it difficult.DANNY M.
I did an after hours drop-off so I did not visit inside the building and had no interaction with staff. My only issue was the Uhaul app would not let me upload photos during the truck return.. I called customer support and the person never suggested trying the website, he only transferred me to live return agent and I was on hold for almost an hour before we reached out via chat; the chat agent suggested the website which worked fine.Burt J.
Very helpful. Was able to switch my truck last minuteSTARLA E.
Don't waste your time going somewhere else just , go straight to this location . You will not regret at all.Rojan W.
After hour drop.Randy M.
My reservation was taken from where I selected near my home and moved to this location, ten miles further that I did NOT request. When I picked up the truck, 30 minutes after their published opening time they hadn't arrived for the day yet, the same Owner also choose to not return customers phone calls. When I arrived the facility was locked and no one was present. I tried to check out the truck and the uhaul application did not work. The Owner finally arrived and checked me out with his mobile device and stated â€œthe uhaul app was a piece of crap and it never worksâ€. I returned the truck early, 9:30PM on Thursday Sept 30 and once again the app did not work, I returned home and the app still gave me error messages. I called the location and left a voicemail Friday morning to assure my return was processed, the owner elected to not call me back all day. I called and left a second voicemail Saturday and owner again elected to ignore my call. They waited until after 12:00PM on Friday to process my return (15 hours late) so they could collect a fourth daily rental fee illegally. I have multiple time stamped photos of the truck, key drop box etc to prove my return time I need a refund processed within the next business day AND a written confirmation of the creditKent B.
Customer did not leave a comment.REBECCA W.
Customer did not leave a comment.Ron Z.
Really liked the online check-in experience!Adam K.
Customer did not leave a comment.Helen C.
Customer did not leave a comment.Tena V.
Customer did not leave a comment.Elizabeth W.
Customer did not leave a comment.Martin D.
Customer did not leave a comment.ROBERT W.
Every time I go to this location the truck is dirty! I believe it's very unfair I have to clean up after others when if I were to leave it dirty I would be charged a fee. What can we do for the major inconvenience? This last time there were MANY pads left in the truck unfolded, 2 dollies not placed back correctly and the truck was not swept! Extremely unorganized and unfair!Evonne C.
Customer did not leave a comment.Kirsten P.
Customer did not leave a comment.JOSEPH K.
they did there job. would definitelity use there service again.brad S.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.NICOLE M.
Customer did not leave a comment.Mary L.
Truck was dirty and app made it hard to returnEvonne C.
Enhance your communication.Makar S.
Customer did not leave a comment.WALTER M.
Always great service at HTF Auction services. Will rent again!Derek G.
If a truck size is not available, offer the truck up for the same price instead of the closest size.Derek N.
Maybe a call before pick up time to let me know the truck wasn't back yet so I didn't drive all the way to location only to find out not there.KAITLIN H.