Gary was wonderful. Very friendly and accommodating. Superior customer service. Would recommend to anyone.
MIKELA R
Customer Reviews for HTF Auction Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was great, keep it up. Thank you
Kristofer MNone
MICHAEL MCheck fuel this truck have last number of gasoline u guys charge
Rohit SAlways a pleasure to come there. Everyone is courteous
Stephen MWay over charged me
Matt TGreat customer service
Terrance MN/A
Caleb KI had trouble with the app checking in and it finding my location. Lucky someone was there and saw me in their camera. She called me and gave me instructions on coming inside to check in with her. It is so much easier to check in in person. Hopefully I won't have to use the app with my next rental.
NELL HI drove myself and didn’t know where to park my car while I used the U-Haul van. Therefore, I parked my car where the U-haul van was sitting. It must have been okay because my car was still there when I returned the van. It would have been nice to see signage for customers to know where to park.
Kerri PSuper friendly and very professional. It helped me with my trailer needs
Santiago DThe owner met me after hours to rent me the trailer - fantastic experience!!!!
Robert NI returned the truck on the evening of 5/28/2024 and uploaded the data on the app. I was charged 5/29/2024 & 5/30/2024 the returning Etna, Ohio. I should not be charged for 2-days after I returned the truck.
Jimmy LThe only problem that we have is that when we made the reservation, they said the total bill would be $68 and some change the bill that I received is $96.59. The $68 bill was for a 5 x 10 trailer when we went to pick it up they only had a 6 x 12. Made the reservation on the phone with U-Haul corporate.
Ronald YAbsolutely inconvenient due to Merchant’s mistake on my receipt. It still has not been resolved, I am very disappointed!
Madan Mgood location and excellent customer service.
CARL TDon’t charge them for a fake cleaning fee when the pictures don’t lie. and charge them for items that were not provided.
CHRISTOPHER MI was only given 46 miles with my U-Haul. The distance from the pick up location to my apartment was 7.5 miles. The distance from my apartment to my new house was 41 miles. Once we got everything unpacked, the drive to a gas station in the city of the drop location was 12 miles, followed by a 2 mile drive to the drop off location. I had to pay $17 because I went over 16 miles. Give people more mileage so this doesn’t happen. I was not happy with it.
Kameron BNot organized, pushy customer service
WADE. BNo complaints excellent service, very friendly and helpful
Santiago DThe truck wandered all over the road. Needs front end work
Jerry WGreat customer service
Paula TI ended up needing a next size up truck, HTF was very accommodating. Will definitely use in future.
PETER FLocation didn’t had proper instructions and where the office is located and I had to drive around and check. It looked like a big warehouse but no designated entry.
Badruddin PGuys were very helpful and informational!
Samantha HVery muddy
Frank Byou can improve the website. They say they’re supposed to be open on Sunday from 11 to 2. Absolutely nobody was there. We called the number and only got voicemail and no return phone call.
Matthew SI went 50 miles and was charged for 93. I made the mistake of not taking a picture of the milage before departure. I mapped the exact route that was taken.
Greg HTruck images online were nowhere near current. Very dark in lot where mobile pickup takes place and makes it harder to take images for the website.
Nicole SFast processing of many people who needed rental assistance at 9:00. Easy after hours drop off.
Michael MKeep the friendly service
WILLIAM SThe gentleman at this location went above and beyond to help me with my situation. Could not thank him enough. I needed a bigger trailer than I had reserved and he was able to get me taken care of even close to closing time on a Saturday. Very much appreciated.
James BWell done, no need for improvements.
Michael MExcellent customer service!!!!!
Emily EExcellent Service!
Michael MUhaul rep was very friendly with me at pick up , and helped me make sure trailor was properly attached to the vehicle.
Richard MThis was great. I just pulled up and put my key in the box and let.
Amanda WPlease fix trucks gas gauge and ensure protection pads are in the truck if I am to be charged for them.
Carley GBetter customer service.
RONALD BNothing everything was great!!!!
Holly CTop shelf service. No improvements needed- Gary does an excellent job and the trucks run very well!
MICHAEL MGreat experience as always with U Haul
HAL BThe app was not user friendly. Poor instructions provided and required several calls to customer service.
Hannah BGary at HTF auction services was great, he really went above and beyond.
Eric HNot very clean, but at least this truck had working brakes, which is a big step up from some other uhaul experiences I’ve had.
David SExpeditious and polite service. WAY better then other uhaul rental facilities in the area. If you need a uhaul, this is the place!
Jason MTruck ran fine, and served it's purpose. The hood was peeling paint, and someone brushed paint on the worst spot on the hood. Graphics on box were weathered to the point the UHAUL logo's on the sides were peeling badly.
Vance V