I think everything fine except maybe price per unit. Would use again for convenience.Rosalva M.
Customer Reviews for Huffman Self Storage
(U-Haul Neighborhood Dealer)
Huffman, TX 77336
Services at this Location:
- Mon-Fri: 9 am - 4:30 pm
- Sat-Sun: Closed
Special Operating Hours
- 7/1/2022: 9:00 am - 2:00 pm
- 7/4/2022: Closed
- 7/26/2022: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was missing an Amber cover for one of the front clearance lights. and this was the second location i went to to pick up the trailer, I had originally reserved one in Freeport TX at Ocean Food Mart and when i arrived the trailer was not there, so i had to call in and find one along the route is was taking. The Huffman location was about 20 miles out of route for meErnest Y.
The air conditioner went out at the Florida line. We had to drive the next 500 miles with no ac. Called into uhaul and they gave the options of stopping where we were and they would send a mechanic, us move items to a new truck or get a credit. We opted for a credit. Dropped off truck let him know what uhaul said. Just received receipt and there is no credit attached. I will be calling uhaul again today.Eric G.
Customer did not leave a comment.Karena B.
Customer did not leave a comment.KC A.
Crystal was great to work with!Stephanie G.
Customer did not leave a comment.RandyandAmy B.
If i get chance to move again, i will definitely recommend this guys. Very professional, respectable, courtesy, carefully load and unloading furnitures. Thank you for your businessStephen K.
Excellent serviceGen Q.
Nothing!!! A very accommodating and pleasant experience!!!EDDIE B.
Customer did not leave a comment.Sonya A.
The owner was not there and did not answer the phone. I left the trailer a day early but had to go back and take it to another location because no one was at the business for over 24 hours. Poor way to run a business.Brad S.
Customer did not leave a comment.Billy J.
It took 2 minutes to check in. It's unacceptable for a long time customer. You'll never have my money for sure. That was the last time I rented from Uhaul. All you needed was to add a few lines to your codes: IF customer had 3 reservations AND has been a customer for at least 1 year THEN Automatically approve the customer ELSE Apply manual approval A multi million dollar company cannot figures this out! Shame!MATTHEW O.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Rae M.
Experience was good, all went well!Jim C.
Customer did not leave a comment.TYIEHA L.
Customer did not leave a comment.Melissa S.
Customer did not leave a comment.Jaquana W.
I love Crystal at this Huffman location. She has her stuff together, is very pleasant and a dream to work with.Cathy F.
Customer did not leave a comment.Reid M.
Customer did not leave a comment.Matthew B.
Truck was very nice and the service was impeccable. A+++++++++++++Robert W.
Awesome customer service. Crystal was great. Definitely will use them again if needed.Gary A.
Customer did not leave a comment.Molly S.
Customer did not leave a comment.Rob B.
Customer did not leave a comment.jeffrey W.
Nothing, this was the cleanest uhaul location I've ever rented from, really nice professional employee too.Zachary R.
Quick, easy rental. No long lines and friendly staff.Crystal S.
GREAT SERVICE! A++Leonardo S.
Easy drop off. Manager answered her phone even after hours to help with my drop off questionsCRYSTAL S.
So kind and helpfulSTEPHANIE C.
Customer did not leave a comment.YURISANDER M.
The mileage charges are pretty steep.richard A.
No brake fluid in the trailer.DEAN K.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.john M.
Customer did not leave a comment.travis G.
Customer did not leave a comment.Nancy P.
Customer did not leave a comment.Royla R.
Customer did not leave a comment.Gregory B.
Everything was perfect!!Royla R.
Friendly servicecathy F.
Very personalRUTHIE R.
Customer did not leave a comment.Chris N.
No issues. Crystal is extremely helpful and efficient. This was our second time to rent and we returned to this location because of her.Robert S.
Everything was perfect, no complaints. The lady Crystal at the office was very nice and worked with my difficult schedule.James O.
Customer did not leave a comment.Thomas E.
Customer did not leave a comment.Mandy E.
The original drop off are in Crosby texas was an overgrown lot with a uhaul sign. There is NO drop off area that exists in Crosby!! According to google maps there are three locations one is the overgrown lot the second is extremely sketchy with one older truck and a uhaul trailer that is severely damaged. The third spot is non existing. You have to go to Haufman or Atascocita. Please do not refer anyone to Crosby Texas!RODNEY JAMES H.
Only has 6 very tight parking spaces to return the rental when they are not there after hours. Four were taken and one was for handicap. This was a tight squeeze fitting it in there.JOHN M.
Customer did not leave a comment.Michael K.
Crystal was very friendly and pleasant. No need for improvement from our perspective. The only reason I didn't give her 5 stars is because we weren't there long enough to judge the whole operation.kevin R.
The online pick up did not work, fortunately Crystal arrived to complete the check out even though the location was Closed on Sunday. A dolly had been reserved but was not available at the pick up location. Crystal was nice enough to get a dolly from a different location and deliver it to my house. A big thank you to her for the extra customer service, not very common these days.Jeffrey C.
Customer did not leave a comment.REX G.
Customer did not leave a comment.MAE B.
You'll are great. Thank youESPERANZA R.
Customer did not leave a comment.Robert B.
My card was charged 3 times for unnecessary payments, without receiving my hold payment. Service was good the lady tried to help as much as she could.Kevin D.
I would definitely recommend this location. Crystal is extremely helpful and make the rental process easy. Vehicle rental isn't always pleasant but this was great. I will return here next time I need a rental truck thanks to the service I received from Crystal. She answered immediately each time I called and always had an answer or resolution.ROBERT S.
Customer did not leave a comment.Joshua N.
We were not happy with Uhaul overall due to not having our reservation at the original location. We were rerouted to one location with a truck with bald tires. Then sent across town to another location that had a truck which was road worthy. Our schedule was delayed by a day due to visiting several UHaul locations. Later that day we drove by the original location in where we saw a number of the same trucks in the lot. It was clear Uhaul was trying to keep rentals at this location local. Poor business practice overall.CRAIG C.
The Trailer Night Time Running Lights did Not Work.. So had to wait till Daylight to depart.. Other than this issue everything was very Good..STEPHEN H.
I use uhaul frequently for my business. I had a preferred location before but I am changing it to this one! I can't remember the woman's name, but she helped make sure I was charged appropriately for the uhaul rental. I'll be coming back here in the future for my truck or can rentals.Julius G.
The woman that runs this location is very polite and courtesy to me When I drop the trailer off it is a pleasure to talk with herLAMARCE W M.
The truck was an absolute nightmare with the damages that was previously rented out.Mitchell L.
Check in was handled very professionally. The staff was very friendly and I had to extend my rental an extra day, it was handled over the phone in 5 minuets. Check out was accomplished just as professionally. 5 stars all around.Everett D.
Check the dolly. The appliance dolly was broken.Matthew R.
Very kind and helpful!Lindsey C.
All GoodALBERT H.
Easy and cost effective.richard M.
Customer did not leave a comment.DANA P.
Amazing serviceJoanna W.
Great service and they where very nice and helpful.RICHARD S.
Customer did not leave a comment.James M.
This location was great to work with. Really nice, informative, even gave a great suggestion of truck size that worked out perfectly with my load. Would definitely use again.Susan H.
Easy drop off. Friendly people. Thanks!CRYSTAL S.
Customer did not leave a comment.Crystal S.
Crystal was very helpful and professional, answered every question I had. My rental contract and receipt was in my gmail almost immediately. HIGHLY RECOMMEND using this facility for any/all of your rental needs!!Robert L.
The manager was amazing, she goes out of her way to help her customers. She hooked us up and made sure the trailer lights worked, she definitely knows how to do her job! She needs a raise! Sure a kind hearted soul. Thank you Ms. Crystal! My family truly appreciates you!Laura P.
Quick and eazyJoni G.
Customer did not leave a comment.Michelle C.
Customer did not leave a comment.DEANNA H.
Customer did not leave a comment.LAMARCE W M.
Customer did not leave a comment.Daniel D.
Very Helpful and easy to deal with. Hooked up my trailer quickly and was on my way in just a few minutes. Drop off was just as easy. Highly recommended .CHARLES D.
Can't really think of any. Keep up good work Thank You.Armando V.
Customer did not leave a comment.KYLE S.
Customer did not leave a comment.GREGORY S.