I think it should be more clear that if you don’t return the U-Haul with the same amount of gas in which you rented it at you’ll be charged an extra fee.
Keith J
Huffman Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huffman, TX 77336
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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We reserved a uhaul & dolly and when we arrived were told they didnt have a dolly and no one else in the area had any. When she realized that meant we were not going to rent the uhaul she called another person down the road and he said he did have a dolly and that we could rent from him. Perfect! So we sign everything and go to the other place and then when we get there (3.5mi down the road) we get the dolly but realize the truck doesnt have ramps, so what was even the point for the dolly? I called her back and she said we could bring the truck back and try and find one with a ramp and we would just need to pay the mileage. When i asked if we were still getting charged for the rental she said its out of her hands and was up to uhaul. We found a different uhaul at another place with ramps. Told her about our experience and she literally showed us on the computer how that lady couldve helped us and not made us get charged around $50 for a 7 mile drive and no actual use. I get charging us the mileage and the protection plan we purchased but we didnt even use the truck bed. We had used yall previously for uhaul and now i will make sure no one i know use Huffman Self Storage for anything because they are money hungry. Next time don't lie and say it's out of your hands when you could've just edited it to a vehicle change. I get that we should've checked to see if it had ramps but we didn't realize you had to have a 15ft truck or bigger to get ramps. We had told her about how heavy everything we were moving was and that it was two of us. You'd think common decency would've been her saying that truck wouldn't work for us. Just wanted our money.
JAMES RThis location is my go-to anytime I rent. Great staff, clean and well maintained equipment.
EVERETT DGreat customer service. Friendly and professional staff went out of their way to find what we needed. I will return
Christy GNo improvement needed.
Kathryn B