Customer Reviews for Huffmans Farm & Home

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Huffmans Farm & Home

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Linda S.
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Friendly helpful and efficient great experience

Darrel E.
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Customer did not leave a comment.

Gregory S.
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Customer did not leave a comment.

Andy R.
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You need tongue jacks on your trailers. I have lower back issues and struggled to lift and connect and disconnect the trailer. I was very concerned about further injuring my back.

DEBRA T.
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None

Steve W.
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Customer did not leave a comment.

Clay H.
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Customer did not leave a comment.

Raymond M.
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The return process is poor. I was told to call a number and was put on hold forever; I finally hung up. When I finally got through I was told I needed to call another number.

Merry L.
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Customer did not leave a comment.

DAVID S.
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Customer did not leave a comment.

LuAnn G.
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The truck had not been swept out and the cab had some trash left in it.

Clay H.
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Everything was perfect.

deborah M.
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Customer did not leave a comment.

Kenny C.
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Customer did not leave a comment.

Misty B.
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Customer did not leave a comment.

Dennis H.
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Customer did not leave a comment.

RICHARD T.
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Kortney at pickup was very helpful and personable. She couldn't have made the process any easier.

RANDY S.
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Other then the reservation mess up with Galsberg all went well.

Raven N.
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It would be easy to miss, but there was a puddle of clear oil on the floor of the truck box, like a spill of cooking oil or something similar. There was also a very greasy area which transferred black grease to some of our furniture and our movers tracked the grease on our carpets. These things happen; just a plea for people to be responsible and clean up after themselves when they rent this equipment.

JOSEPH H.
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Customer did not leave a comment.

Kyle H.
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Customer did not leave a comment.

Stephen W.
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Person at the Uhaul counter very nice.

James V.
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No ac on the so far hottest day of the year, driving almost 200 miles, wasn't pleasant

Terry V.
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dropped off same day we moved, but after hours, found out when reading document, we had to log in and send a photo to prove drop off, lucky for me, son and his smart phone were with me, I had no way to legally return trailer and found out, you would charge me extra $20 to have human log trailer back in, that is CRAP, extortion and wrong

BEN D.
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Nothing they were excellent and quick very helpful

Samantha J.
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Customer did not leave a comment.

Robert H.
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Helpful staff

MICHAEL C.
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Customer did not leave a comment.

william P.
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Customer did not leave a comment.

Steve H.
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This location as well as the representative was very professional and did a great job working with me especially in the covid-19 crisis. However, I don't get how Uhaul can not factor in extra mileage for getting off the free way to make a restroom break. I was charged an additional fee for this. What a scam Uhaul has.

KIM E.
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Customer did not leave a comment.

John D.
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Things were great. The price was right.

RICHARD E.
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Customer did not leave a comment.

Bruce W.
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Customer service was not very friendly. Computer problems but should have been nicer.

Luis P.
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Customer did not leave a comment.

Trisha A.
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When I dropped off my truck at the Agency Rd location in Burlington Deb was trying to charge me extra for fuel when the gauge was just a hair under the mark.

Stacey E.
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The lady never even went out to check the trailer.

Sheryle S.
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Customer did not leave a comment.

Dona D.
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Customer did not leave a comment.

Travis H.
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Customer did not leave a comment.

Andrew G.
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Customer did not leave a comment.

Nancy H.
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Make it to where the customer can return any truck at their final destination. I had to back-track almost 80 miles to return to where I picked up. Not convenient on moving day! Was told I could do this originally.

David H.
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The U Haul agent was not helpful and rude.

Jeffrey W.
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Customer did not leave a comment.

TOM S.
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One major issue, the U Haul website wouldn't let the store computer interact with it. The process took over an hour. The store had to call the UHaul desk and speak with them how to get this transaction complete. Very FRUSTRATED.

Bonnie K.
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Kortney was courteous and professional. She even replaced the wiper blades on the spot as she thought they were in bad shape. Really appreciate that as we had rain on our drive!

Michael N.
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Customer did not leave a comment.

Trinity W.
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Customer did not leave a comment.

Todd D.
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Great experience!

Kimberly C.
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Listen to the customer when they are discussing final payment. Moving incurs many expenses and there may be changes and they may wish to settle using a card different than the one on file. You caused me undue stress and money because girl charged a card after I told her not to. "No, it cleared." she said after I explained it wouldn't. "Yeah, but now my other expenses won't. I didn't want you to do that. " She was not sorry. I won't be back.

NICO W.
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All was good except the truck wasn't cleaned after the person that used it, the milage wasn't right, and the gas amount wasn't right. I took pictures and called in the situation to the location. I swept and mopped the truck before I returned it and put the amount of gas back in it that was supposed to be in the rank.

Jeffrey B.
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Customer did not leave a comment.

Brooke M.
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I was very disappointed that the trailer I rented did not have a jack on it to make it easier to attach to the ball. The trailer was to heavy for me to lift on my own.

Peter N.
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Customer did not leave a comment.

Craig F.
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I went to 3 locations, 2 with trucks on the lot that didn't move all day and yet I was told I could rent those.trucks because they were rented? WTF They didn't move all day!

Ed S.
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Customer did not leave a comment.

Kathleen S.
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The employees at Huffmans were the best. They helped straighten out booking problems and carried the furniture blankets to the uhaul for us. Super people.

john C.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Stacey B.
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Customer did not leave a comment.

Matthew M.
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Ensure the vehicles are clean. The vehicle I drove sounded like it was in desperate need of a tune up or repair

KATHLEEN S.
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Service with a smile would have been nice. I felt like I was a bother or an interruption.

james F.
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Customer did not leave a comment.

TIMOTHY F.
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The young lady in Fort Collins named Stephanie did a amazing job

matthew M.
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Make the parking area for the equipment easier to access.

MARSHA R.
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Customer did not leave a comment.

Robb A.
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Customer did not leave a comment.

Melissa T.
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Customer did not leave a comment.

MIKE R.
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Everything was great.

Kent G.
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Worked seamlessly.

William L.
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This location is above average, BUT, the access to the U-Haul computer system and selection screen items seemed to be a problem for them! NEARLY 40 MINUTES TO GET ON THE ROAD, AND ANOTHER 40 MINUTES TRYING TO RETURN THE VEHICLE!! MY TIME IS WORTH SOMETHING TOO FOLKS!! There were 2 of the Ford Cargo Vans, and one OLDER Chevrolet Cargo Van, GUESS WHICH ONE I GOT???? Not real happy about that. The Chevy cargo van pulls to the right. The ride was fine, but having to fight the steering on heavy traffic freeway was nerve racking. I was told the fuel tank was full. IT WASN'T! About 7/8, but I had t return it full tank! Not fair. ALSO>>>> I FULLY RESENT U-HAUL *** SPAMMING *** MY PHONE'S MESSAGE BOX WITH GARBAGE TEXTS! ESPECIALLY SINCE I HAVE TO PAY FOR THE MINUTES!!! U-HAUL OWES ME $2.00 FOR THE MINUTES YOU USED UP, AND ABOUT $7,00 FOR THE ADDITIONAL FUEL I HAD TO PUT IN OVER AND ABOVE WHAT WAS IN THE TANK WHEN I STARTED OUT!!! THEY SAID <<<< FULL >>>> ***** IT WAS NOT FULL ***** AS FAR AS i AM CONCERNED U-HAUL ALSO OWES ME FOR MY WAIT TIME GETTING A VEHICLE I RESERVED VIA THE INTERNET, AND THE LONG WAIT TIME TRYING TO RETURN IT, AND GET HOME AFTER A LONG LONG DAY! OH YEAH, ALMOST FORGOT, ALTHOUGH THE VAN WAS CLEAN, IT HAD ANIMAL FUR ON THE SEATS!!! THERE ARE PEOPLE ALLERGIC TO THAT YOU KNOW!!!!

Andrew D.
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I was charged extra mileage because the dolly to tow my car was not available at the same time as the truck. I was told on the phone they would be together at the same time. So that was an extra $12 out of pocket we could not afford. We were also told we had to have the uhaul back by 5 on Monday the first. Then we received a phone call from the place to turn it in that it had to be back by 1 45 PM. We had to drive 2 and a half hours and quickly unload the truck to turn it back in on time. It was super inconvenient and made our moving experience harder. Due to this in the future we will not go through u haul, we will just go through a moving company. The people where we turned the u haul in were callous and rude. This was a horrible experience and not worth the $200 to use the truck. Your company should pay us for having to deal with the poor customer service and lack of readily available equipment.

Ruth A.
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Heidi was an excellent agent at Huffman's in West Burlington, IA. Lindsey was extremely helpful and kind in West Burlington, IA. The problem existed with the regional Reservation and the U-Haul regional TRAFFIC center!! The Traffic Center had the WORST CUSTOMER SERVICE AND COMMUNICATION; our experience was horrific! We had at least 3 people, namely Monteague, Gina then Shannon tell us on at least 6 occasions they would return phone calls for a reservation made March 7, 2019; Gina called back only 1 time. We had to transport 7 dozen moving blankets to Iowa from CO because neither Burlington, IA location had any blankets. We changed our plans from flying to driving or we would not have had any blankets for our household goods! Furthermore, we did NOT get the trucks we reserved. I wasted more than 3 hours sorting this out in West Burlington while I had movers WAITING at our home to load a truck; being paid by the hour!!! When refusing to accept the smaller trucks, we were then going to be charged more to rent a smaller truck than a larger 26 ft reserved!!!! I would never, ever recommend UHAUL again. Worst customer experience, and they do not care! If negatives were an option, this would -100. We cannot express enough how poorly this was handled (or lack thereof) and caused undue stress not necessary when we reserved in PLENTY of time to have trucks available at a convenient location. Who has time to run around from county to county the day you are moving to retrieve moving trucks an hour or MORE away? Don't pass the buck to the customer, make arrangements in advance for your truck shortage, provide customer service, accommodate your paying customers, and return phone calls when you promise to follow up! Shame on you UHAUL IOWA!!!! :( Smart people reading this will find alternate sources: Budget, Penske, etc, do NOT RESERVE WITH UHAUL!!!

Ken M.
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I am 35 miles from West Burlington. The trailer I had rented disappeared in Mt. Pleasant, so I had to drive to Burlington which was only a time issue. It all worked out OK but took a lot of time since I had to return to Mt. Pleasant to pick up the car. Huffmans was great, just inconvenient..

John B.
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I had ordered an appliance hand truck but they only had utility carts available. In addition, they did not have my items with truck as I wanted to pick up truck before store hours

DAVID B.
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Heidi was very efficient!

Brandy J.
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I had a contract to pick up a larger truck in fort madison Iowa. It was rented out from under me. I ended up with a smaller truck and it took the movers 10 hours at 75 dollars an hour to move me and we still didn't get done. The reservation was changed by your staff Friday night and they were trying to charge me more. The truck leaked all over my stuff. This was a horrible experience for me and I will be filing a costumer action file. I have also filed with the better business bureau also.

FLOYD B.
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Customer did not leave a comment.

Scott S.
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The weak link seemed to be your system! Both locations were professional, informed, helpful, and pleasant. BOTH locations struggled with your computer system. With a reservation for a month, we still had to stop and re enter our pick up. That being said, you are still lightyears ahead of Budget Rental! Thank you for the assistance!

Paul F.
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Customer did not leave a comment.

Charles K.
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Larger Opening in Key Return box. Everything else was Excellent!!

Matthew L.
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Customer did not leave a comment.

Freddie F.
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Customer did not leave a comment.

Kirk D.
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Went well. A timely inspection and receipt.

Hans R.
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Customer did not leave a comment.

Bryce T.
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Customer did not leave a comment.

Shannon B.
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Courtney working at this location had great customer service, attention to detail, and was very helpful.

jeff D.
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My experience with the staff was fine; however, pulling the trailer 1,000 miles was one of the worst experiences I have encountered. The trailer bounced, etc. at 50 miles a hour, thus extending the length of time it took to travel. If you would like to discuss further, please call me on my cell phone.

JOHN K.
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Customer did not leave a comment.

Julie C.
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Customer did not leave a comment.

todd M.
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Customer did not leave a comment.

Sherry H.
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Customer did not leave a comment.

Nathan S.
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Customer did not leave a comment.

Kevin R.
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Make sure that if you prepaid that they don't charge you again. This has happened twice when we have either rented a Truck or Trailer. Also on some of your Trucks or Trailers we had to clean them out first and spray them with deodorizer because the smelt really bad.

colette B.
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Customer did not leave a comment.

Charles M.
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this was my first time renting from this location. Heidi was very nice and helpful. I thank you for making this rental trouble free..... You will see me again.

Sandra S.
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Customer did not leave a comment.

daniel D.
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Customer did not leave a comment.

Kirk D.
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Turn-in was easy. I returned a clean truck, no damage, full of gas. Responsible customers make for easy turn-ins.

No reviews have been submitted for this location.

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