The trailer was very clear and well maintained however it bounced and shook a lot.
HEIDI S
Customer Reviews for Huffmans Farm & Home
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff friendly and I say fun.
RONDA HI am definitely conflicted here...the ladies there are great. I have always used this location and never had any issues. I am extremely disappointed when I called and was told I could have a courtesy extension with no charge then 2 weeks later get another random charge on my account for the miles and time I was told was waived. Poor communication on their part. Instead of listening to what I was trying to explain the gentleman on the phone kept pushing it off onto uhaul when it was infact Huffmans that made the mistake.
BRITTNEY Cwhole process made me nervous, things kept changing by you and your app
NICHOLAS MI picked up the truck late at night. I could not see there was a crack in the far right corner of the windshield. It was not a big deal.
MICHAEL DUnprofessional behavior upon pickup and had to remind staff of U-Haul policy. Then upon dropping off had to call twice to have someone come out and indicate where they wanted it dropped off and to disconnect. Location needs some training on a variety of levels.
JAY DDon’t rent worn out junk trucks
GEORGE JNot for uhaul- cab was all dirty(couldn’t hardly see the odometer through all the dust), windshield full of bugs, no step to get in the cab, very difficult to get in and out, definitely not highway worthy.. steering loose.. Expensive for very little use..
STEPHEN GThe only problem was the ramp was broken and fell off when we pulled it out. They also didn’t have a cart for me that was ordered. Luckily the guys that I had set up through u-haul were prepared and had the tools needed. Hefty Haulers wee awesome.
MARSHA WHuffmans had great customer service. It’s a great place to rent a Uhaul
Gary EYou're Already Two Thumbs 👍🏾 👍🏾 Up 💯 😉😎
BRUCE CThey were very helpful, I have a bad back and they hooked it up for me.
STEVEN RTroy Willis is an amazing employee and I’ve dealt with him before. I think he’s fantastic and very much cares about the customer and their needs. He is definitely an asset to your company!
TRACIE WI was told that I could drop off the u haul in a different location than what was originally planned. I specifically called to ask if that was ok and was told it was, I specifically asked if it would be an additional charge and was told it wouldn’t only to wake up to an additional charge. I had to clean out my daughter’s apartment who passed away 17 days ago from taking her own life which left me to have an expense of out of pocket funeral due to insurance not paying for people who take their own lives and then to be charged and lied to when I inquired before hand is just another financial burden upon me
EUNIA CI reserved the biggest truck and ended up with something way smaller. The truck was dirty and now I’m being over charged
EMMA PHuffmans is great!
MARCQUES DTruck ran funny. Like the engine was struggling. NEED CRUISE CONTROL.
ANTHONY CKortney really went out of her way to make certain that I had the truck I needed. Excellent customer service.
PAUL AThe truck was very clean. It was so easy to drive and gas mileage was great. The people was very friendly and organized!!!1 Thank you!!1
JANET AWe’ve rented from Huffman’s before and they’re always great
MIRANDA KThe staff at Huffman‘s were efficient and gave me good information to complete my return.
DAVID BThey took care of the drop off problem.
Charles PImprove your com system and have a backup way to rent if your system is down.
Dave WStaff friendly and talk you through it very well.
DAWSON GTruck was clean, had pads and a dolly inside. Had about 1/4 tank when I picked it up and was told to return it with the same amount. No real issues to speak of.
GARRETT AI was essentially robbed. Due to (I'm guessing) a typing error and my believing that i could safely walk away and receive an email receipt i paid double mileage. I was charged for fifty miles, which was obviously too high. Drove the route in my car and it was 25 miles. This cost me an extra $32. I will never ever do business at Hufmann's again.
ROY AMake sure to assist the customer in checking lights before leaving with a trailer.
JOHN FSame Customer service was a 10! Service rep was so delightful and friendly. Very professional. Your web site and process were totally customer friendly and simple.
WILLIAM UThe truck we used has over 100,000 miles and had trouble shifting gears while accelerating and decelerating. All and all it served our needs
JENNIFER SThe truck I rented could use the axle greased and the cargo door lubricated. The door was very hard to close. Other than that it was a good experience.
JUDITH LAlso very helpful!
KRISTI EWindshield was filthier than a Chimpanzee in heat, other than that, great experience. I think for a customer in a city using the smallest enclosed trailer $20 is fair. $1/m is a little excessive. Paid $10 for 9 1/4 miles. Drove 2 feet and it rolled over so was instantly charged $1. Anywys, thankful for the ability to use this service. Saved me $35 or slightly more than having the furniture store 8 blocks away deliver it.
ANDREW JEveryone was helpful and everything was made clear to me. The vehicle ran just fine and was exactly what I needed.
ASHLIE Teverything was good
LARRY HThe lady in burlington was super nice and helpful
Douglas R