Customer Reviews for Huffmans Farm & Home
(U-Haul Neighborhood Dealer)

240 reviews

6001 Avenue O   Fort Madison, IA 52627

(319) 372-7333

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 7:30 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(319) 372-7333

6001 Avenue O
Fort Madison, IA 52627

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 7:30 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Muranda J. 
Rating:
5.0

Customer did not leave a comment.

Alvin K. 
Rating:
5.0

Customer did not leave a comment.

Tannis P. 
Rating:
4.0

Very accommodating!

Kirk W. 
Rating:
5.0

Customer did not leave a comment.

roberta B. 
Rating:
4.0

Customer did not leave a comment.

DONNA R. 
Rating:
5.0

Customer did not leave a comment.

MAURICE L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
4.0

Very helpful.

Debbie T. 
Rating:
5.0

Customer did not leave a comment.

LISA O. 
Rating:
5.0

Process went smoothly

darrell N. 
Rating:
1.0

While renting the uhaul we had trouble with the truck so uhaul made us park until roadside came which was hours later in the middle of the night. Had to rent it another day, that day we had a snow storm so had to rent yet another day. Then the uhaul wouldn't start and they charged another day even though roadside had to tow the truck away. Very poor customer service during our move and everyone pointed fingers at the other about who's responsible for comping us for the extra couple of days we had to pay. Will never use uhaul again, ever!

Devin S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
3.0

Only one size trailer to choose from.

Bruce W. 
Rating:
5.0

Was able to rent a trailer at the last minute. Got to use it for what we need to do and returned the trailer that evening.

Devon W. 
Rating:
5.0

Customer did not leave a comment.

VANESSA N. 
Rating:
5.0

Never seen to have issues with this location for uhaul

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA Q. 
Rating:
5.0

Customer did not leave a comment.

darrell N. 
Rating:
5.0

Customer did not leave a comment.

JACOB B. 
Rating:
5.0

The location I rented from was fantastic they went out of their way to make things right. UHAUL on the other hand was terrible. Booked online in one town reservation for moved to another. Got to that town they didn't have the equipment I reserved. Sent back to my original location I wanted and only had a 15 ft truck. I figured would just make extra trips. Didn't even get parked and the check engine light came on. Talked with a district supervisor. He assured me it was nothing to worry about. That being said Huffman's did a FANTASTIC JOB handling our issues. Definitely am glad this will be the last move for us as I would most definitely look at other options besides UHAUL. You should not be able to book something if it won't be available terrible business practice. Once again THANK YOU to Huffman's for making things get back on track

Keith H. 
Rating:
5.0

Customer did not leave a comment.

darrell N. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

The individuals that I dealt with were polite and very professional. Nothing but good to share about this rental experience.

DANNIE F. 
Rating:
5.0

Customer did not leave a comment.

SHELBY K. 
Rating:
3.0

Truck has a check engine light on.

Gerry R. 
Rating:
5.0

Customer did not leave a comment.

LEASA H. 
Rating:
5.0

Customer did not leave a comment.

LEASA H. 
Rating:
5.0

I mentioned the "Check Engine" Light to the employee and he noted it to be looked at by their service provider.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Darrell N. 
Rating:
5.0

Customer did not leave a comment.

Amelia S. 
Rating:
4.0

Customer did not leave a comment.

Roy B. 
Rating:
3.0

trailer dirty inside1 tire was worn bald in places

Joseph H. 
Rating:
5.0

Very helpful staff, great experience.

Tyler S. 
Rating:
4.0

Customer did not leave a comment.

Jeri C. 
Rating:
4.0

Customer did not leave a comment.

Stephen D. 
Rating:
4.0

Have pickup be at location requested and droo off at

LAURENE G. 
Rating:
4.0

Customer did not leave a comment.

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Tom did a great job checking the trailer in.

Derek Y. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
3.0

Have a faster system and if the u-haul was arranged via online, then do not ask all the same questions that were answered online.

Ben R. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

dale S. 
Rating:
5.0

The lady at the store was very helpful and very nice!

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Tammie G. 
Rating:
5.0

Customer did not leave a comment.

Angeline M. 
Rating:
2.0

Didn't have trailer that was suppose to be there. Had to go to Burlington Iowa to pick up trailer. Two duvets by locations.

John B. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
2.0

I was dropping my trailer off in Decatur Alabama and they told me I would get charged $120.00 for a wrong destination fee. I had to go another 20 minutes away and take it to Madison. I don't know where the lady that i rented it from came up with madison, but it was very frustrated and put us an hour behind schedule for a 10 hour drive home.

Linda M. 
Rating:
3.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

That Tom Hazelwood guy is the best

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

LEE B. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Local dealer was great, corporate system was a total failure Friday. You are a service industry, if you can't provide your primary service you have no purpose to exist.

THEODORE Z. 
Rating:
3.0

I had to wait while they had computer issues. also, no one called to let me know that I had a trailer it was unconfirmed until I called to find out if they really had one. otherwise, I could have gotten there in the morning, and there not be a trailer there for me? makes it hard to make plans.

Philip M. 
Rating:
1.0

same thing on pervious comments not at all happy i got overcharge if someone can call me and help me to refund my overcharge my phone number is 9095812758 thanku.

Vijay C. 
Rating:
4.0

Very good customer service at this location!!

Bruce W. 
Rating:
4.0

I made a reservation for a 15 ft truck then got a call from Des Moines to “hear about my options”. No fault of Huffmans, I ended up agreeing to a smaller truck and trailer, thinking the trailer was covered. I needed the space! I got an open trailer instead!! Forecast 100% rain, so I had to buy a tarp, tie-downs, rope...what a mess. On top of that, even selling a set of tables to make room to a passer-by, still didn't get all of my belongings out. One more expensive trip I will have to make AFTER I recover from the hand surgery I am scheduled for this Friday. Everything was supposed to be taken care of this last weekend. Can't even say how much this is stressing me out and how disappointed I am.

Sherry D. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
4.0

Customer did not leave a comment.

Jennette J. 
Rating:
5.0

Customer did not leave a comment.

Alex H. 
Rating:
3.0

I'm so disappointed with all the charges for everything! Then you want to charge a 20$ fee for verification of drop off if it's returned while business is closed! Ridiculous! Charged for a dolly! Ridiculous! .79 per mile, too high. If I need a truck in the future, it more than likely will not be uhaul!

karen D. 
Rating:
5.0

Customer did not leave a comment.

Gavin H. 
Rating:
5.0

The representative was friendly, knowledgeable, and accommodating. The vehicle was clean and comfortable. It was the best U-Haul experience I´ve ever had! Thank him again for us please.

Melissa H. 
Rating:
5.0

So glad they gave us a discount from $1.09 to $.79 on mileage pretty expensive in mileage but service was great

Leslie W. 
Rating:
3.0

Faster checkout time at location. It took 20 minutes just to pick up a trailer. I should have used the app for speedier checkout before I got there.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

mary T. 
Rating:
5.0

The vehicle I rented was missing the fan control knob which prohibited me from adjusting the fan speed. The interior floor of the vehicle (driver and passenger side) was dirty.

Josh L. 
Rating:
5.0

Nothing to improve! I would highly recommend this site to others due to the very friendly and helpful staff.

Teresa S. 
Rating:
5.0

Your check-in procedure is the most old fashioned and long. I could buy a home and rent a car in less time. Get with the time and age. Dealer employees excellent but the hoops you make them jump through for a $32 6X12 rental is ridiculous

Gary S. 
Rating:
3.0

For a $30 transaction the paperwork and process was way overdone. I have bought a car in less time. You need to take a look at this process at the corporate level. Returning was just as laborous. 5 minutes just getting drivers license/credit card photo copied into your system. Corporate....get your act together.

Gary S. 
Rating:
3.0

This is not a friendly store in general. I would have chosen another drop off if one were available, in town.

David W. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

This location was easy to find and the staff was friendly and helpful.

Teresa S. 
Rating:
5.0

Have more trucks available.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Kent P. 
Rating:
3.0

You need another way to arrange rentals, doing it online is not efficient especially when you are overbooked and don't have enough trucks to cover them. No one called us until the day before our rental and we had family coming from out of state to help us move, we almost didn't find a truck in time to accommodate everyone. Poor Customer Service

Cynthia N. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

They were accommodating and worked with me

Holly T. 
Rating:
1.0

Customer did not leave a comment.

Dann M. 
Rating:
5.0

the trailer I rented was not clean of dirt on the inside.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Calvin B. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
4.0

Customer did not leave a comment.

peggy A. 
Rating:
4.0

The customer service people at 1800 uhaul gave me some bad information. The woman , Gina,I talked to at the iowa service center was rude, demanding, and condescending. Very poor customer service! The truck I used only got 5.9 mpg. Not gas saving! $1000 in gas!

david F. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Caitlin M. 
Rating:
5.0

No problems at all

DARRELL N. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Need a hoist (even a manual one) on the trailer to lift up the car on it. When you need a car trailer, it is generally because your car is broken down.. so....

frederic S. 
Rating:
5.0

I rented a car hauler.. Loading and unloading the vehicle was the easiest of any trailer i have ever used...But towing it (loaded or unloaded) down the road it felt like I was dragging a trailer of lead with no wheels. Overall very satisfied.

Richard G. 
Rating:
5.0

out of this world CUSTOMER SERVICE. WAY ABOVE AND BEYOND EXPECTATION

DAVID S. 
Rating:
1.0

The worst customer service I have experienced in a long time. Very disappointing.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Ed D. 
No reviews have been submitted for this location.

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