Customer did not leave a comment.Roy B.
Customer Reviews for Huffmans Farm & Home
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
trailer dirty inside1 tire was worn bald in placesJoseph H.
Very helpful staff, great experience.Tyler S.
Customer did not leave a comment.Jeri C.
Customer did not leave a comment.Stephen D.
Have pickup be at location requested and droo off atLAURENE G.
Customer did not leave a comment.Melissa H.
Customer did not leave a comment.James D.
Tom did a great job checking the trailer in.Derek Y.
Customer did not leave a comment.Joshua S.
Have a faster system and if the u-haul was arranged via online, then do not ask all the same questions that were answered online.Ben R.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.dale S.
The lady at the store was very helpful and very nice!Amy H.
Customer did not leave a comment.Tammie G.
Customer did not leave a comment.Angeline M.
Didn't have trailer that was suppose to be there. Had to go to Burlington Iowa to pick up trailer. Two duvets by locations.John B.
Customer did not leave a comment.RANDY S.
I was dropping my trailer off in Decatur Alabama and they told me I would get charged $120.00 for a wrong destination fee. I had to go another 20 minutes away and take it to Madison. I don't know where the lady that i rented it from came up with madison, but it was very frustrated and put us an hour behind schedule for a 10 hour drive home.Linda M.
Customer did not leave a comment.Brad R.
Customer did not leave a comment.JOSEPH H.
That Tom Hazelwood guy is the bestThomas H.
Customer did not leave a comment.Timothy W.
Customer did not leave a comment.LEE B.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.TERRY M.
Local dealer was great, corporate system was a total failure Friday. You are a service industry, if you can't provide your primary service you have no purpose to exist.THEODORE Z.
I had to wait while they had computer issues. also, no one called to let me know that I had a trailer it was unconfirmed until I called to find out if they really had one. otherwise, I could have gotten there in the morning, and there not be a trailer there for me? makes it hard to make plans.Philip M.
same thing on pervious comments not at all happy i got overcharge if someone can call me and help me to refund my overcharge my phone number is 9095812758 thanku.Vijay C.
Very good customer service at this location!!Bruce W.
I made a reservation for a 15 ft truck then got a call from Des Moines to â€œhear about my optionsâ€. No fault of Huffmans, I ended up agreeing to a smaller truck and trailer, thinking the trailer was covered. I needed the space! I got an open trailer instead!! Forecast 100% rain, so I had to buy a tarp, tie-downs, rope...what a mess. On top of that, even selling a set of tables to make room to a passer-by, still didn't get all of my belongings out. One more expensive trip I will have to make AFTER I recover from the hand surgery I am scheduled for this Friday. Everything was supposed to be taken care of this last weekend. Can't even say how much this is stressing me out and how disappointed I am.Sherry D.
Customer did not leave a comment.Raymond T.
Customer did not leave a comment.Jennette J.
Customer did not leave a comment.Alex H.
I'm so disappointed with all the charges for everything! Then you want to charge a 20$ fee for verification of drop off if it's returned while business is closed! Ridiculous! Charged for a dolly! Ridiculous! .79 per mile, too high. If I need a truck in the future, it more than likely will not be uhaul!karen D.
Customer did not leave a comment.Gavin H.
The representative was friendly, knowledgeable, and accommodating. The vehicle was clean and comfortable. It was the best U-Haul experience IÂ´ve ever had! Thank him again for us please.Melissa H.
So glad they gave us a discount from $1.09 to $.79 on mileage pretty expensive in mileage but service was greatLeslie W.
Faster checkout time at location. It took 20 minutes just to pick up a trailer. I should have used the app for speedier checkout before I got there.Bruce W.
Customer did not leave a comment.mary T.
The vehicle I rented was missing the fan control knob which prohibited me from adjusting the fan speed. The interior floor of the vehicle (driver and passenger side) was dirty.Josh L.
Nothing to improve! I would highly recommend this site to others due to the very friendly and helpful staff.Teresa S.
Your check-in procedure is the most old fashioned and long. I could buy a home and rent a car in less time. Get with the time and age. Dealer employees excellent but the hoops you make them jump through for a $32 6X12 rental is ridiculousGary S.
For a $30 transaction the paperwork and process was way overdone. I have bought a car in less time. You need to take a look at this process at the corporate level. Returning was just as laborous. 5 minutes just getting drivers license/credit card photo copied into your system. Corporate....get your act together.Gary S.
This is not a friendly store in general. I would have chosen another drop off if one were available, in town.David W.
Customer did not leave a comment.Joshua W.
This location was easy to find and the staff was friendly and helpful.Teresa S.
Have more trucks available.Mark L.
Customer did not leave a comment.Kent P.
You need another way to arrange rentals, doing it online is not efficient especially when you are overbooked and don't have enough trucks to cover them. No one called us until the day before our rental and we had family coming from out of state to help us move, we almost didn't find a truck in time to accommodate everyone. Poor Customer ServiceCynthia N.
Customer did not leave a comment.Matt H.
They were accommodating and worked with meHolly T.
Customer did not leave a comment.Dann M.
the trailer I rented was not clean of dirt on the inside.Patrick P.
Customer did not leave a comment.Calvin B.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.peggy A.
The customer service people at 1800 uhaul gave me some bad information. The woman , Gina,I talked to at the iowa service center was rude, demanding, and condescending. Very poor customer service! The truck I used only got 5.9 mpg. Not gas saving! $1000 in gas!david F.
Customer did not leave a comment.Gary F.
Customer did not leave a comment.Caitlin M.
No problems at allDARRELL N.
Customer did not leave a comment.James T.
Need a hoist (even a manual one) on the trailer to lift up the car on it. When you need a car trailer, it is generally because your car is broken down.. so....frederic S.
I rented a car hauler.. Loading and unloading the vehicle was the easiest of any trailer i have ever used...But towing it (loaded or unloaded) down the road it felt like I was dragging a trailer of lead with no wheels. Overall very satisfied.Richard G.
out of this world CUSTOMER SERVICE. WAY ABOVE AND BEYOND EXPECTATIONDAVID S.
The worst customer service I have experienced in a long time. Very disappointing.Thomas J.
Customer did not leave a comment.Ed D.
Customer did not leave a comment.Gabriella H.
The customer service was excellent at Huffman's for them not being sent my truck I reserved online at uhaul.com! It was the actual uhaul reservation and uhaul not sending Huffmans farm and home the proper truck I RESERVED...Allison S.
Customer did not leave a comment.DENISE P.
Nothing really. I wish I had reserved a bigger unit because I did not have enough room in the one I got to pack and move all of the items I needed too.Lawrence M.
The person receiving the trailer was helpful--when asked.Brent B.
Customer did not leave a comment.Gary A.
nothing, everything was goodsusan H.
Thanks to Coy he got in town instead of having to get it from Burlington like you guys tried to make me go!!!!Angel A.
More available personnel to serve customers.Sloane M.
Customer did not leave a comment.Dennis L.
Customer did not leave a comment.Cassandra G.
Customer did not leave a comment.JEFFREY D.
Customer did not leave a comment.Jane A.
Customer did not leave a comment.Amy H.
Very smooth return at this location.William B.
U-Haul needs tohave the equipment available at place reservation was made and equipment was to be picked up. I did not enjoy driving 30 miles out of the way to pick up my reserved equipment. The woman who called back to confirm the reservation was rude and hateful.Charles A.
my problem is with uhaul not the locations.Carl B.
The cost was rather excessive for what you actually getJASON S.
Customer did not leave a comment.Bruce C.
Customer did not leave a comment.Jerimah F.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.CHERYL J.
Customer did not leave a comment.Michelle L.
You could get your information correct. You could have equipment available so plans are not changed and information not communicated properly or accurately. I was charged extra mileage because my location did not have a truck available and I had to pick one up 200 miles from my location. I was charged for the extra mileage when I was told I wasn't going to be. I was told to return my equipment on Sunday and then they tried to charge me an extra day. I was not reimbursed for paying for 200 extra miles of gas in a 26' truck since my reservation was not fulfilled correctly. Worst customer service, worst communication, and worst organizational skills I have ever seen in my life. I will never use u haul again.Kathleen O.
Excellent service and help hooking up trailer!Nancy W.
Customer did not leave a comment.Debra H.
Very helpful with loading the equipment and securing itRichard D.
Customer did not leave a comment.CALEB H.
Customer did not leave a comment.Brendan T.
Customer did not leave a comment.SAM J.
Customer did not leave a comment.Tayler B.
Gentleman who took care of us was very nice and took his time explaining every thing. Hooked up trailer helped make sure everything was working. I was a good experience.Curt S.
I wish I could remember the man's name who helped me. He was excellent. While he was outside in 0* weather helping me get everything set up, there were other employees inside talking on their personal cell phones. He did a very good job. Very professional and detailed. He went through everything.LYNNE T.