Customer Reviews for Huffmans Farm & Home
(U-Haul Neighborhood Dealer)

313 reviews

6001 Avenue O   Fort Madison, IA 52627

(319) 372-7333

Office Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 7:30 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(319) 372-7333

6001 Avenue O
Fort Madison, IA 52627

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 7:30 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TRACY W 
Rating:
5.0

Customer did not leave a comment.

LARRY M 
Rating:
4.0

Was not happy to be charged an extra $9 for exceeding miles when there are plenty of Uhaul locations in Burlington. It would not give me any of those location options when booking the return.

JASON Z 
Rating:
5.0

The process was very easy, thank you!

Sheri H 
Rating:
4.0

There wasn't a way to chain the car in the front, and a not great way to chain it in the back.

CRAIG S 
Rating:
5.0

Very friendly and helpful - I believe it was Margaret at the desk.

James B 
Rating:
5.0

Customer did not leave a comment.

GLEN H 
Rating:
5.0

Customer did not leave a comment.

ROGER B 
Rating:
5.0

Everything went as expected with friendly, efficient service. No hassle, no complaints. ☺️

James D 
Rating:
5.0

Customer did not leave a comment.

Timothy M 
Rating:
5.0

GREAT people to work with.

MARLA S 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

The box truck was really bumpy.

SHAWN W 
Rating:
5.0

Friendly and efficient staff!

VINCENT S 
Rating:
5.0

Customer did not leave a comment.

ERIC F 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A 
Rating:
5.0

Always good to work with Huffman's. No problems at all.

JEFFREY D 
Rating:
1.0

Check the truck like your daughter was driving it. Flat tires on a short term(7 day rental),are not exceptable. Steering box was sloppy,old ford's! Overpriced too. Can't find truck you need,so you have to take what's available. Sad sad situation.

RICHARD B 
Rating:
4.0

Customer did not leave a comment.

erin c 
Rating:
5.0

Customer did not leave a comment.

RANDALL R 
Rating:
1.0

Make sure the trailer is secured to the tow vehicle before letting the customer drive away.

Scott E 
Rating:
5.0

The staff here were wonderful, and very kind and helpful.

Dana A 
Rating:
5.0

Customer did not leave a comment.

Casey L 
Rating:
5.0

Customer did not leave a comment.

Philip H 
Rating:
5.0

They did a great job. I always like to work with them directly.

Sherry S 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Darrell N 
Rating:
5.0

Everyone was very nice and helpful.

dennis d 
Rating:
5.0

Customer did not leave a comment.

Trevor H 
Rating:
3.0

Poor customer service and prices are to high and also UHaul make their own prices and also customers service in store are very disrespectful and it's sad when people are spending their hard earn money when I have to spend almost $600 dollars then spend almost $200 dollars in gas and y'all still find away to keep some of the deposit money UHaul is nothing but a rip off especially when you not getting help from the workers to load or unload the truck so all around bad experience with UHaul

tamika s 
Rating:
5.0

Customer did not leave a comment.

Tracy C 
Rating:
5.0

Customer did not leave a comment.

Harold W 
Rating:
5.0

All went well

Darrell N 
Rating:
5.0

Customer did not leave a comment.

LEROY P 
Rating:
5.0

Customer did not leave a comment.

Dustin A 
Rating:
5.0

Customer did not leave a comment.

Chad S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W 
Rating:
5.0

Customer did not leave a comment.

Darrell N 
Rating:
4.0

Customer did not leave a comment.

don d 
Rating:
5.0

Customer did not leave a comment.

Linda M 
Rating:
5.0

Customer did not leave a comment.

SCOTT S 
Rating:
5.0

No improvement needed, infact Emma the employee that helped us was very helpful and friendly she was amazing

RODNEY D 
Rating:
5.0

Customer did not leave a comment.

Darrell N 
Rating:
5.0

I had to drive a half hour both ways to pick up this truck, rather than it being available in my town where it was supposed to be. I lost valuable moving time due to this, and it cost me gas! I don't understand the "reservation" system not being a confirmation that a truck will be available at the place it is supposed to be. Other than that, I was happy to have the truck.

Amy W 
Rating:
5.0

Customer did not leave a comment.

wesley b 
Rating:
5.0

Customer did not leave a comment.

Hillary W 
Rating:
5.0

Nothing, everything was fine.

Bruce H 
Rating:
4.0

Less paper work!!!! Wow you really need to know what size motor in my truck and whether my truck is regular cab or crew cab really?

ALLEN D 
Rating:
4.0

The lady from the Davenport Iowa area code. On friday called after I'd made a reservation in your app and on the phone to Huffman Farm and Home. The Farm and Home people are amazing. But the lady from the Davenport area. Needs to learn better people skills as well as how your Uhaul business works. Because if you rent a Uhaul for two days. And she tells me that I have to return it each day after 8 hours of use. Then if this is true. I will never rent a Uhaul ever again. Or what is the reason renting it for two days.

Clay C 
Rating:
5.0

U-Haul company didn't have a unit available but the local store hear in town had one for me to use when I heeded it. Shop local!!!

Darrell N 
Rating:
5.0

Super easy. I'm so glad they have this in Ft. Madison.

Melissa F 
Rating:
5.0

Customer did not leave a comment.

Irene R 
Rating:
3.0

Too many hidden fees. Should better disclose.

Joseph R 
Rating:
5.0

Customer did not leave a comment.

Melissa F 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
3.0

New wiper blades

Bruce W 
Rating:
5.0

Customer did not leave a comment.

TYLER S 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Customer did not leave a comment.

KEVIN W 
Rating:
5.0

Customer did not leave a comment.

Sheryl R 
Rating:
5.0

Extremely experienced and polite and had us on the road immediately thank you sincerely

mark t 
Rating:
5.0

Customer did not leave a comment.

Alicia F 
Rating:
3.0

I feel like having it for less than 8 hours shouldn’t cost you the same as 24 hours. Next time I will rent elsewhere. I had it returned by 330pm and didn’t get it until 830am. 7 hours and they still charged me $16 for over mileage. 🤦‍♀️🤦‍♀️🤦‍♀️

CHELSI E 
Rating:
5.0

Customer did not leave a comment.

LAKIN A 
Rating:
5.0

Customer did not leave a comment.

Jacob H 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

Customer did not leave a comment.

Rickey G 
Rating:
5.0

Customer did not leave a comment.

Darrell N 
Rating:
5.0

Customer did not leave a comment.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

Jay C 
Rating:
3.0

Customer did not leave a comment.

Bill F 
Rating:
3.0

Customer did not leave a comment.

Muranda J 
Rating:
5.0

Customer did not leave a comment.

Alvin K 
Rating:
5.0

Customer did not leave a comment.

Tannis P 
Rating:
4.0

Very accommodating!

Kirk W 
Rating:
5.0

Customer did not leave a comment.

roberta b 
Rating:
4.0

Customer did not leave a comment.

DONNA R 
Rating:
5.0

Customer did not leave a comment.

MAURICE L 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W 
Rating:
4.0

Very helpful.

Debbie T 
Rating:
5.0

Customer did not leave a comment.

LISA O 
Rating:
5.0

Process went smoothly

darrell n 
Rating:
1.0

While renting the uhaul we had trouble with the truck so uhaul made us park until roadside came which was hours later in the middle of the night. Had to rent it another day, that day we had a snow storm so had to rent yet another day. Then the uhaul wouldn’t start and they charged another day even though roadside had to tow the truck away. Very poor customer service during our move and everyone pointed fingers at the other about who’s responsible for comping us for the extra couple of days we had to pay. Will never use uhaul again, ever!

Devin S 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M 
Rating:
3.0

Only one size trailer to choose from.

Bruce W 
Rating:
5.0

Was able to rent a trailer at the last minute. Got to use it for what we need to do and returned the trailer that evening.

Devon W 
Rating:
5.0

Customer did not leave a comment.

VANESSA N 
Rating:
5.0

Never seen to have issues with this location for uhaul

RANDY C 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
5.0

Customer did not leave a comment.

JESSICA Q 
Rating:
5.0

Customer did not leave a comment.

darrell n 
Rating:
5.0

Customer did not leave a comment.

JACOB B 
Rating:
5.0

The location I rented from was fantastic they went out of their way to make things right. UHAUL on the other hand was terrible. Booked online in one town reservation for moved to another. Got to that town they didn’t have the equipment I reserved. Sent back to my original location I wanted and only had a 15 ft truck. I figured would just make extra trips. Didn’t even get parked and the check engine light came on. Talked with a district supervisor. He assured me it was nothing to worry about. That being said Huffman’s did a FANTASTIC JOB handling our issues. Definitely am glad this will be the last move for us as I would most definitely look at other options besides UHAUL. You should not be able to book something if it won’t be available terrible business practice. Once again THANK YOU to Huffman’s for making things get back on track

Keith H 
Rating:
5.0

Customer did not leave a comment.

darrell n 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

The individuals that I dealt with were polite and very professional. Nothing but good to share about this rental experience.

DANNIE F 
Rating:
5.0

Customer did not leave a comment.

SHELBY K 
No reviews have been submitted for this location.
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