Reserved a 10ft truck, but got a 15ft. ,that worked out better in the long run. So no issues. Only reason for not 5 stars is that they help you estimate the miles you will drive and it's double $ per mile if you go over. They didn't add the 5 miles from store to my first point, so I was over 10miles at check in. Not a big deal, but just a reminder to everyone, calculate your mile ahead of time. I would use this location again!
ROBERT C
Customer Reviews for Huffmans Farm & Home
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up and drop off was very smooth. Everyone was helpful and friendly. I did however have problems with additional mileage charge and have spent much time and 4 phone calls to get this accomplished. I was charged extra due to there not being a local drop off. I have worked hard to get the charges reimbursed. . . .still working on it.
MICHELE KWas not happy to be charged an extra $9 for exceeding miles when there are plenty of Uhaul locations in Burlington. It would not give me any of those location options when booking the return.
JASON ZThe process was very easy, thank you!
Sheri HThere wasn't a way to chain the car in the front, and a not great way to chain it in the back.
CRAIG SVery friendly and helpful - I believe it was Margaret at the desk.
James BEverything went as expected with friendly, efficient service. No hassle, no complaints. ☺️
James DGREAT people to work with.
MARLA SThe box truck was really bumpy.
SHAWN WFriendly and efficient staff!
VINCENT SAlways good to work with Huffman's. No problems at all.
JEFFREY DCheck the truck like your daughter was driving it. Flat tires on a short term(7 day rental),are not exceptable. Steering box was sloppy,old ford's! Overpriced too. Can't find truck you need,so you have to take what's available. Sad sad situation.
RICHARD BMake sure the trailer is secured to the tow vehicle before letting the customer drive away.
Scott EThe staff here were wonderful, and very kind and helpful.
Dana AThey did a great job. I always like to work with them directly.
Sherry SEveryone was very nice and helpful.
dennis dPoor customer service and prices are to high and also UHaul make their own prices and also customers service in store are very disrespectful and it's sad when people are spending their hard earn money when I have to spend almost $600 dollars then spend almost $200 dollars in gas and y'all still find away to keep some of the deposit money UHaul is nothing but a rip off especially when you not getting help from the workers to load or unload the truck so all around bad experience with UHaul
tamika sAll went well
Darrell NNo improvement needed, infact Emma the employee that helped us was very helpful and friendly she was amazing
RODNEY DI had to drive a half hour both ways to pick up this truck, rather than it being available in my town where it was supposed to be. I lost valuable moving time due to this, and it cost me gas! I don't understand the "reservation" system not being a confirmation that a truck will be available at the place it is supposed to be. Other than that, I was happy to have the truck.
Amy WNothing, everything was fine.
Bruce HLess paper work!!!! Wow you really need to know what size motor in my truck and whether my truck is regular cab or crew cab really?
ALLEN DThe lady from the Davenport Iowa area code. On friday called after I'd made a reservation in your app and on the phone to Huffman Farm and Home. The Farm and Home people are amazing. But the lady from the Davenport area. Needs to learn better people skills as well as how your Uhaul business works. Because if you rent a Uhaul for two days. And she tells me that I have to return it each day after 8 hours of use. Then if this is true. I will never rent a Uhaul ever again. Or what is the reason renting it for two days.
Clay CU-Haul company didn't have a unit available but the local store hear in town had one for me to use when I heeded it. Shop local!!!
Darrell NSuper easy. I'm so glad they have this in Ft. Madison.
Melissa FToo many hidden fees. Should better disclose.
Joseph RNew wiper blades
Bruce WExtremely experienced and polite and had us on the road immediately thank you sincerely
mark tI feel like having it for less than 8 hours shouldn’t cost you the same as 24 hours. Next time I will rent elsewhere. I had it returned by 330pm and didn’t get it until 830am. 7 hours and they still charged me $16 for over mileage. 🤦♀️🤦♀️🤦♀️
CHELSI EVery accommodating!
Kirk WVery helpful.
Debbie TProcess went smoothly
darrell nWhile renting the uhaul we had trouble with the truck so uhaul made us park until roadside came which was hours later in the middle of the night. Had to rent it another day, that day we had a snow storm so had to rent yet another day. Then the uhaul wouldn’t start and they charged another day even though roadside had to tow the truck away. Very poor customer service during our move and everyone pointed fingers at the other about who’s responsible for comping us for the extra couple of days we had to pay. Will never use uhaul again, ever!
Devin SOnly one size trailer to choose from.
Bruce WWas able to rent a trailer at the last minute. Got to use it for what we need to do and returned the trailer that evening.
Devon WNever seen to have issues with this location for uhaul
RANDY CThe location I rented from was fantastic they went out of their way to make things right. UHAUL on the other hand was terrible. Booked online in one town reservation for moved to another. Got to that town they didn’t have the equipment I reserved. Sent back to my original location I wanted and only had a 15 ft truck. I figured would just make extra trips. Didn’t even get parked and the check engine light came on. Talked with a district supervisor. He assured me it was nothing to worry about. That being said Huffman’s did a FANTASTIC JOB handling our issues. Definitely am glad this will be the last move for us as I would most definitely look at other options besides UHAUL. You should not be able to book something if it won’t be available terrible business practice. Once again THANK YOU to Huffman’s for making things get back on track
Keith H