Customer Reviews for Hultz Rentals And Storage
(U-Haul Neighborhood Dealer)

85 reviews

301 Vermont St   Quincy, IL 62301

(217) 222-7710

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 222-7710

301 Vermont St
Quincy, IL 62301

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great their was a small hole in roof of truck it did not leak. I am very pleased with the place I rented the uhaul from.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

eric S. 
Rating:
5.0

very easy to locate

Emily L. 
Rating:
5.0

Customer did not leave a comment.

karen C. 
Rating:
5.0

The location and service was fine no issues there. The vehicle itself had nearly bald tires. Which I discovered after barely going 40 mph and the whole cab was shaking. I highly recommend checking the tires before taking a vehicle. Very unsafe to drive.

Jerod H. 
Rating:
1.0

Get people who actually know wtf they are doing

Robert H. 
Rating:
4.0

Make sure truck is road worthy when custumer picks it up

Kenneth B. 
Rating:
5.0

Roadside assist took almost 5 hours to arrive in 30-35 degree weather, cost me an additional day, truck wouldn't start the next day, second roadside assist, Uhaul charged me for the full amount even though I marked I did not agree with the charges, i have contacted customer care and gotten no response.

Beau V. 
Rating:
2.0

Customer did not leave a comment.

Rigo C. 
Rating:
5.0

Customer did not leave a comment.

Dave L. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
5.0

Customer did not leave a comment.

MARY R. 
Rating:
5.0

Customer did not leave a comment.

debbie M. 
Rating:
5.0

The app wasn't working properly for the pick up and return…..thankfully the manager was there when I was picking up, but I had to call him when I was dropping off. It all worked out, in the end.

Trisha M. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Continue as you are.

andrew L. 
Rating:
4.0

Customer did not leave a comment.

Stephanie D. 
Rating:
4.0

Gas gauge was just under 1/4 tank when we picked up truck. When we returned the truck is was Above 1/4 tank. Still got charged 2 gallons of gas at $4.50 a gallon. Have a better check of gasoline.

melisa H. 
Rating:
5.0

Customer did not leave a comment.

CANDACE W. 
Rating:
2.0

Customer did not leave a comment.

Josh W. 
Rating:
5.0

The owner of this location was extremely kind and helpful!

Chase R. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
3.0

Nothing?

MARK P. 
Rating:
3.0

U haul company kept messaging, they wanted truck back asap for next customer, we could only go as fast as contract unloaders.

Ray D. 
Rating:
5.0

Trailer was clean and manager was great. However, trailer latch and mechanism was rusty and consequently did not allow the door to be closed. We had to strap articles inside and go with the door open.

Carl C. 
Rating:
4.0

This location is closer to me then the others since one lication were close down. Would be nice I have known this location even existed. Also, have more trucks or vans would be nice.

Larry B. 
Rating:
3.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
1.0

Owner was VERY rude and wasn't even at the U Haul location when I came to check in. After waiting 20 minutes I walked into a shed-like building that was used as an office and look for my keys! The office was unlocked with everything just sitting there, very unprofessional and unsafe!! The truck was filthy inside and out. I will never use this location again!!

stephanie T. 
Rating:
5.0

Trucks could use better shocks! Hultz was awesome will recommend him to everyone.

dean W. 
Rating:
3.0

Customer did not leave a comment.

Isaiah W. 
Rating:
1.0

AFTER HAVING MY RESERVATION TRANSFERRED TWICE, THIS THIRD LOCATION IS WHERE WE ENDED UP. STARTING RESERVATION AN HOUR LATE DIDNT HELP AND THE OVER BEARING, CANTAKEROUS AND OUTRIGHT RUDE OWNER IS FAR AND AWAY THE WORST EXPERIENCE WE HAVE HAD IN USING UHAUL FOR DECADES. NOT ONLY DID HE LEAVE THE PREMISES DURING OUR HOOKUP, HE THEN THREATENED TO CALL THE POLICE AND INSINUATE WE WERE STEALING A TRAILER DUE TO HIS OWN NEGLIGENCE. THANKFULLY THE REGIONAL MANAGER STEPPED IN TO DEESCALATE THE ISSUE. THE FINAL BONUS TO THIS WAS THE OWNER THEN TACKED ANOTHER ENTIRE RENTAL DAY TO OUR CHARGES.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

JESSE H. 
Rating:
2.0

Customer did not leave a comment.

Gabrielle D. 
Rating:
4.0

Customer did not leave a comment.

linda Q. 
Rating:
1.0

Customer did not leave a comment.

stephen G. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

amy T. 
Rating:
5.0

Ease of the after hours drop off made dropping the truck off on a Sunday afternoon extremely convenient.

Stacy D. 
Rating:
5.0

Customer did not leave a comment.

Janet I. 
Rating:
3.0

Owner was rude & disrespectful

amanda H. 
Rating:
5.0

Customer did not leave a comment.

JACK I. 
Rating:
5.0

My online reservation stated to pick up at Cane's automotive. The vehicle was not there, and we had to go to a different location to pick it up.

Jeremy A. 
Rating:
3.0

The app is awful; constantly locks up and requires a force quit when trying to run through a return.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
3.0

I took the trailer back after the place closed and was charged another day....i only got it the day before cause they didn't open at 7 am...

charles H. 
Rating:
4.0

Nice big lot to park in

Bradley S. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Priscilla M. 
Rating:
5.0

Outstanding experience

DREW B. 
Rating:
5.0

Customer did not leave a comment.

Norma R. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
4.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Everything was great.

carol R. 
Rating:
2.0

The place looks creepy when closed. All the extra taking and sending pictures just to check out is a pain in the butt. Technology is supposed to make the process quick and easy. You are not there yet.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Mr. Hultz came in on a Saturday to get my rental, thank you for the extra effort.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

lori H. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Mr. Hultz was very helpful, His location was actually closed, but U-Haul.com did not tell me this, so he came in and opened up just so I could pick up my trailer.

Bill G. 
Rating:
4.0

Customer did not leave a comment.

lynnette B. 
Rating:
1.0

The light switch was defective and fell out of the dash while I was driving and the truck was infested with cockroaches! Now I have the roaches in my new home. Apparently the gentleman at the hultz auto Care did not get them all out of the back of the truck when he said he'd take care of it because they were in all my furniture and boxes. I'm very very disappointed with the results of my rental experience and I'm yet to receive any feedback from your company. I sent an email yesterday.

lisa C. 
Rating:
5.0

Very friendly, helpful, and caring people. Asked questions and asked if I had questions. They took time to make sure I was connected to the trailer (I rented) properly.

Rick M. 
Rating:
5.0

Very helpful and courteous.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Terence H. 
Rating:
4.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

The gentleman there was very nice!

ANGELA O. 
Rating:
1.0

I brought the trailer back before 2;00 pm Sunday but this a******* wants a picture with the time on it because he said it was late afternoon and charged me for another day I will never do any more business with U-Haul and I will be sure to tell my friends about this.

bruce R. 
Rating:
5.0

Nothing. Outstanding service and very convenient.

Dylan A. 
Rating:
5.0

Customer did not leave a comment.

Sarah J U. 
Rating:
5.0

Customer did not leave a comment.

kasey D. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Friendly and helpful service.

mike H. 
Rating:
1.0

They did not hook the trailer up. The lighting wiring was in poor condition. Had to repair the wires so I had lights to be able to use it. Hurt myself hooking up the trailer.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

They were very helpful from the beginning of the rental until it was returned.

lester M. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
2.0

I called to reserve a truck and no one within reasonable range had what I needed. Once we found a truck in Quincy the person was rather rude when taking my information and after taking my information my card was ran and the charge of $694 came out. I then went to the address I was given to pick up the truck and they had no idea that I was picking a truck up. With this being said the Uhaul rep. Called his field manager to see what to do. During this time my confirmation number came in via text message so the rep. Gave me the truck. But before i got the truck he said that my info was only half way completed and put my information in again and my card got hit again. I had approximately $1500 pulled from my account when it should have been $695. This was a huge burden since I get paid for my Fathers funeral and was seriously strapped for cash. After I get the truck I get a voice mail asking when I was going to pick up the truck. I was loading the truck at the time of the call. I get another call the next morning and the guy asked if I was picking up the truck. I told him that I didn't know why he was calling because I had already been packing the truck for an hour and a half when he called the evening before. He had no idea that I had the truck. I also told him that I had been hit twice for the truck after being told that I wouldn't get charged until the truck was turned in. Over all this experience was a flat out mess. Uhaul had no idea what their rental stores are doing and the customer is being in a very vulnerable situation charging customers twice for teucks and not making customers aware of the situation. And by the way, I still don't have my refund back from the douvle charge

thomas B. 
Rating:
5.0

Customer did not leave a comment.

CATHLEEN L. 
No reviews have been submitted for this location.

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