Customer Reviews for Hwy 50 Storage LLC
(U-Haul Neighborhood Dealer)

885 reviews

28601 75th St   Salem, WI 53168

(262) 586-0969

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–3 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 7/28/2024: Closed
  • 7/29/2024: Closed
  • 9/2/2024: Closed

Services at this Location:

Contact Us

(262) 586-0969

28601 75th St
Salem, WI 53168

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–3 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 7/28/2024: Closed
  • 7/29/2024: Closed
  • 9/2/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The truck leaks and damaged some of our property

Marie B 
Rating:
5.0

Great experience. Both ladies were super friendly and helpful and knowledgeable.

josh m 
Rating:
5.0

The unit leaked and my items go damaged due to it.

JENNIFER E 
Rating:
5.0

Staff was very friendly and helpful. I had a blown trailer fuse and they offered me a replacement fuse.

Jeffrey M 
Rating:
5.0

Nothing! It was a very positive experience and especially helpful that we got a vehicle the same afternoon we called.

Adam E 
Rating:
5.0

Wonderful service ⭐️⭐️⭐️⭐️⭐️

ADOLFO B 
Rating:
5.0

Neefed a jack to remove trailer so I could do errands after using trailer

Alan B 
Rating:
5.0

Customer did not leave a comment.

Agata S 
Rating:
1.0

The lady was very rude…when we rented your truck there was 1/4 tank of gas when we returned it there was a little over 3/4 tank. I asked for the difference for gas as I had $50.00 in gas in your u haul truck and the lady laughed at me and said that was my problem she’s an independent contractor and I’d have to call U-Haul for any refund…. If y’all aren’t going to reimburse people for the gas left in the truck well that very bad business and I will never rent from U-Haul again

James O 
Rating:
5.0

Customer did not leave a comment.

Edward B 
Rating:
5.0

Nothing everything was perfect

Chad W 
Rating:
5.0

Customer did not leave a comment.

mark p 
Rating:
5.0

Jen was great as my original truck was not return to the Antioch, IL store so I picked up in Salem. Great place and excellent service

Christie P 
Rating:
5.0

Great experience. I was in and out very quickly. Parking lot was easy to navigate and the truck was completely clean and ready to go. Great looking storage facility and offices too.

JASON B 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
5.0

Very friendly and helpful staff.

David B 
Rating:
5.0

The Uhaul rep was very helpful and kind.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Rocky C 
Rating:
5.0

There should be a hand winch on the car trailer. Not every vehicle that needs to be trailered runs.

Justin B 
Rating:
5.0

Customer did not leave a comment.

Pat M 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

Awesome place to rent equipment! I have never had a problem renting equipment from here. Very friendly people.

rick g 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S 
Rating:
5.0

Customer did not leave a comment.

Tania I 
Rating:
5.0

Half tank of gas when we picked up and I filled it when done. Never was able to show U-Haul that only half a tank when we picked up. Not happy about extra cost.

Susan S 
Rating:
5.0

Customer did not leave a comment.

SCOTT W 
Rating:
5.0

Nothing

Nancy F 
Rating:
5.0

I never rented a U-Haul before. They made it super easy and friendly!!!!! I was very impressed w them.

Sandra L 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
5.0

Customer did not leave a comment.

Antonio B 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
5.0

When pivking up the truck, the app could neither find my location (even after giving the app access to location services) nor scan the barcode on the key boxes (the app would not go to the camera mode, again, even after granting permission). When returning the vehicle, the wevsite would not process the information and photo that was entered. Thankfully, the attendant in the office was understanding and helpful. Automaton = 2/5. Customer service = 5/5.

David D 
Rating:
5.0

Great service!! Very helpful!

Tania I 
Rating:
4.0

Customer did not leave a comment.

Tania I 
Rating:
5.0

Customer did not leave a comment.

Daniel A 
Rating:
5.0

Number one

ADOLFO B 
Rating:
5.0

check in to return trailer was fast and simple, great people.

TOM F 
Rating:
5.0

very helpful, friendly people.

TOM F 
Rating:
5.0

Great experience. Efficient, inexpensive, incredible!

Chris M 
Rating:
3.0

The only van available to meet my needs was dedicated. Forcing me to pay for 18 additional miles that I otherwise wouldn't have had to go. I feel like that's a crap ripoff for a disabled veteran on a fixed income. I will never recommend Highway 50 Storage to anyone.

James P 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

The gal was very professional and kind. Great customer service! Good customer service is rare, but she went above and beyond.

MARTIN F 
Rating:
5.0

Great service, thanks!

Jaime S 
Rating:
5.0

Customer did not leave a comment.

Herman H 
Rating:
5.0

Nothing

Al L 
Rating:
5.0

Customer did not leave a comment.

Chad W 
Rating:
5.0

Customer did not leave a comment.

Eric T 
Rating:
5.0

Lady who set me up with car hauler was very nice and knowledgeable. Facility was clean and professional. Trailer was older and had some repairs, but functioned correctly. The tire straps were a bit weathered but held up just fine. Four pin connector had wire strands exposed where wiring enters plug. This is a plug issue though not a facilities issue. Most modern vehicles have a spring loaded door for this connection and it puts side load on the wiring. There should be a reinforcement on the plug. All in all very happy with the employee that helped me and no issues whatsoever. Thank you to Hwy 50 Storage in Salem, WI.

brett l 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Eric P 
Rating:
3.0

Uhaul changed are pickup location ended up being 24miles more than we planned on. The whole experience of trying to get vehical was a disaster. It took over 1 hour to get vehical with help from your customer service rep on phone and 30 min to drop off . For the price we paid for service I would expect a employee to be present to help transaction.Dont plan on using your service again and will not recommend uhaul to anyone.

GERARD A 
Rating:
5.0

Customer did not leave a comment.

Jeff B 
Rating:
5.0

Customer did not leave a comment.

Michelle Z 
Rating:
2.0

Very short with answers. Unwilling to help. Seemed very stressed and overwhelmed.

APRIL W 
Rating:
5.0

Customer did not leave a comment.

THOMAS P 
Rating:
5.0

Everything went smoothly to rent a small trailer to move things into storage. Staff was very polite and helpful.

Dave K 
Rating:
4.0

Customer did not leave a comment.

Erick V 
Rating:
5.0

Was able to rent last minute and take care of what I needed. No issues.

Michael K 
Rating:
5.0

Customer did not leave a comment.

john s 
Rating:
5.0

Always friendly and flexible!!!

Roxanne M 
Rating:
5.0

Thank you Jenn for all your extra efforts. I appreciate it and so does my family.

Valerie R 
Rating:
5.0

Good servis ⭐️⭐️⭐️⭐️⭐️

ADOLFO B 
Rating:
5.0

Always a pleasant experience at this location, they set the standard of excellent customer service.

Christopher F 
Rating:
4.0

Customer did not leave a comment.

Marcia F 
Rating:
5.0

👍👍👍👍👍

ADOLFO B 
Rating:
5.0

Everything was supperThank You

PEGGY G 
Rating:
3.0

Your safety chains need to be replaced with more modern chains that fit the tow vehicles of the 21st century. They were too small for my Ridgeline and they never fit my Honda Pilot either.

Donald K 
Rating:
5.0

Friendly, helpful and respectful. Everything was as described and on time. Thanks!!

David N 
Rating:
3.0

Customer did not leave a comment.

Erick V 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
5.0

The staff was friendly and helpful. Equipment was ready and in great condition. Highly recommend.

Timothy W 
Rating:
5.0

Customer did not leave a comment.

Scot M 
Rating:
5.0

The staff were professional and friendly. The process was easy and well explained. The location was easy to access and the prices were reasonable. Would definitely recommend.

Courtney K 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Very friendly and helpful people at this location and I will rent from them again.

James E 
Rating:
5.0

professional

Richard D 
Rating:
5.0

Customer did not leave a comment.

Travis S 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

Very helpful

Marc B 
Rating:
5.0

Staff was very polite and helpful. I closed my unit due to moving out of state. They were able to park the Uhaul container outside of my unit which made packing up my unit so easy.

Debra S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brock H 
Rating:
5.0

Excellent facility that met all my needs with very friendly and helpful staff.

Paul A  |  Overall Experience 
Rating:
5.0

Everyone was very polite and helpful. Paperwork was explained and went without any issues. The equipment was in road ready condition and hooked up easily.

Debra S 
Rating:
5.0

Disappointed in my most recent experience. I was late bringing the auto transport back but it was on a Sunday when the facility was not open. When I spoke to the representative that morning about being late to return it, she stated they just wanted to know that it would be back that day. Said it wasn’t rented to anyone else, they just wanted to know it would be back. I confirmed that it definitely would. I returned it at 1:45 pm on the same day. When I received my invoice on Monday they had charged me for another full day usage. Would’ve been nice to know that when I talked to the rep so I didn’t have to rush back from my weekend away. Being that she told me it wasn’t rented to anyone else that day (since they were closed) it feels like a money grab. Disappointing considering the numerous times I’ve rented from them over the last 5-6 years. All of my past experiences with this facility have been great, this one unfortunately was not so great.

Jeffrey M 
Rating:
5.0

Not really sure. Service was very quick, courteous, helpful, and everyone was polite. Great job!

Paul K 
Rating:
5.0

Very helpful and understand professional team that made my rental experience enjoyable. Thank you!

Paul A 
Rating:
5.0

Customer did not leave a comment.

Bill H 
Rating:
5.0

Customer did not leave a comment.

Matt R 
Rating:
5.0

The truck ran great, but it was an extremely bumpy ride.

Heidi S 
Rating:
5.0

Not much, the owners were very accommodating and everything is always been fine. I always tell everybody I know

Fred M 
Rating:
5.0

Friendly efficient service

Martin M 
Rating:
5.0

Customer did not leave a comment.

Adam M 
Rating:
5.0

Customer did not leave a comment.

Rob N 
Rating:
5.0

Customer did not leave a comment.

Abigail L 
Rating:
5.0

We had a difficult time finding the scan code to make sure we were at the right location. However the location has great. Very large and user friendly for parking vehicle. Was easy to find key drop off box. Thank you for being there.

Steve S 
Rating:
5.0

Nothing your on top of your game!

Tom P 
Rating:
5.0

Customer did not leave a comment.

Amanda P 
Rating:
5.0

Thank you Jenn. I really do appreciate the extra effort from you.

Valerie R 
Rating:
5.0

I’ve used this office before and will use it again. The office personnel are very friendly and amazing.

ROBERT G 
Rating:
5.0

nothing else

Glen A 
Rating:
5.0

Customer did not leave a comment.

Roxanne G 
Rating:
5.0

Green experience with uhaul

Larry A 
Rating:
5.0

Customer did not leave a comment.

Charles W  |  Overall Experience 
Rating:
5.0

Everything went well. Convenient on Highway yet private and secure. Able to rent dolly, and buy boxes/packing material on site.

Joyce S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Will D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S  |  Overall Experience 
Rating:
5.0

Very helpful and exactly what we needed for our storage. Price was great too!

Alex H  |  Overall Experience 
Rating:
4.0

I enjoyed the facility I would do it again And the staff was very courteous

dan t  |  Overall Experience 
Rating:
5.0

Everybody I had contact with were always very helpful.

Kathy R  |  Overall Experience 
Rating:
5.0

Very helpful owners who will accommodate as much as possible. The store has everything you need for packing/moving.

LESLIE B  |  Overall Experience 
Rating:
4.0

Overall experience was good. The owner was very helpful in showing me the unit and answering my questions.

LORI C  |  First Impressions 
Rating:
4.0

Decent facility, good pricing and helpful staff. move in went smoothly.I would recomend this facility to others.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • U-Box® Containers

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