Outstanding service. Friendly & extremely helpful.
DONALD N
Customer Reviews for Hwy 56 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr. Jason in the location is really professional and a good person. I definitely will recommend my friends and family going to him.
DAMIAN GN/A
JACK DYou can’t improve this location. They are great and friendly. Excellent people and place!
VINTON MI was charged for fuel &’I have time Stamped photos of the fuel tank stating it had more fuel then when i picked It up.
Berkley PGreat experiance! Jason is the best
MARK AI never received a receipt other than my bank account being credited.
mike bNothing
Mark WEasy and fast service.
Jeffery PNothing
Steve SEverything thing was superbly done Thanks Jason!
DAVID SStaff is nice and helpful
Kenny CSuperb services provided by Ms. Moore, despite operating in the aftermath of one of the worst snowstorms central TN has experienced in years.
Steven CSo nice!
Sandra JGreat place, great people, great service!
JEREMIAH NEasy to access. Quick and easy drop off. A+
Andrew WSuper friendly. Trailer was ready to hook-up when I arrived.
Richard MGreat staff very friendly and helpful
Lloyd NJust keep being friendly and kind! Thank you for your help in a bad time!
Paula BI was charged for items that were not true. I have pictures of the gas being back at even, and the receipt for the gas. Then when I called, no returned call. When I emailed. The same. Absolutely sad.
Casey LDue to sickness hadto use horrendous app to get the truck. Took over an hour...
MATTHEUS GCheck the Tires and equipment before renting. The U-Haul had a flat tire and no one was in the office for contact.
Leann BI had a 9 am pickup, the office mgr. didn't arrive until 9:25 am.
Clarence MGreat customer service at this Smithville TN location
mark AHave tongue jack available when hooking up trailer. Trailer tongue was very heavy.
Diane HLocation indicates they were open but they were not. This is not the location I originally booked to return and I was charged more than my original reservation. Uhaul changed my pick up Location and drop off location which cost me more money.
Jay GCheck in was speedy and great. The lady I dealt with that morning was super nice and friendly. The afternoon I took it back and meet with a gentleman that was there and he checked in the uhaul and was also very nice and friendly! Great customer service which is rare anymore!
Nicole TThe gentleman was so courteous and helpful I don’t think I could ask for more. A smooth experience
Jerrell CThe person at the counter did not know that a truck pick-up was scheduled, we ended up losing an hour of our time. The location also did not have the appliance dolly that we requested with the order. It appears that U-Haul did not inform the location to expect our arrival.
John HMy truck was reserved in Mcminnville TN. Sat brfore the p/u i was told I would have to drive to smithfield for the truck and I would be given $100 off the agreed price. At smithville the lady did not want to help at all. She was very curt in answerung questions and seemed only to want to i get us "out of there". Needless to say the $100 off the contract never was given.
Henry CKeep the great work up! That trailer met our needs perfectly!!
mike iNoting to improve. Laura was very friendly and courteous. Professional experience.
Richard MNothing is needed
LaCresha JBetter website for renting
Jason SDo an actual inspection on the vehicle and make sure everything works properly and it’s up to specifications, especially if it is reserved 2 weeks in advance.
TRENT SPut tongue jacks on your trailers. Very difficult to hook up to a truck, had to have help.
Cathy SLeak in the cargo section that leaked water onto our goods
Donna SCharges me $190 and didn’t know I had to put gas In she was not good at explaining herself
Crystal RGreat people !
Richard MJason was great to work with.
Shane AJason is very helpful.
JAMIE PAll was 👍
Kenneth RThis was a good rental for us. Truck was great, no issues. Easy in and out. Amanda was very courteous and good to deal with.
Lawrence MGreat helpful people and very friendly!
KAREN MSite close when I drop off, Today is Tuesday equipment drop off on Saturday no receipt from drop off
Virginia SVery friendly, like most all Uhaul locations.
Diane WThe UHaul help desk said the extra mileage charge would be $46, but we were charged over $100!! We will never use UHaul again.
TERRY BThe only thing that concerned me was that I only needed the truck and trailer for a 24 hour rental to go 200 miles and uhaul insisted that it was a 48 hr rental and charged me for 1 day more than I needed .
JOHN AAlthough Uhaul in Knoxville told me this location was open until 5PM, they actually close at 2PM. It was strictly by chance that I found a lady who works there. She helped me unhook the trailer for which I am grateful. Had she not been there, I would have had to haul my car to my move location and work around it to unload. Very poor coordination on the part of the people in Knoxville who gave me bad information. Never again.
Judith PEquipment was dirty inside and out. Ramp was filthy. We had to sweep the inside of the bed and the attendant had to sweep inside the cab.
LEE SOnly takeback was the Uhaul.com performance on this day. I could not check in from home. This does not reflect on the fine service I received from Amanda.
Kevin BI talked to the lady 2-3 times on phone and then in person. She was very friendly and personable. Thank you so much!
Donald P