Customer Reviews for Hwy 56 Mini Storage
(U-Haul Neighborhood Dealer)

221 reviews

1229 S Congress Blvd   Smithville, TN 37166

(615) 215-8475

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(615) 215-8475

1229 S Congress Blvd
Smithville, TN 37166

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Chaaron B. 
Rating:
3.0

I was charged for items that were not true. I have pictures of the gas being back at even, and the receipt for the gas. Then when I called, no returned call. When I emailed. The same. Absolutely sad.

Casey L. 
Rating:
1.0

Due to sickness hadto use horrendous app to get the truck. Took over an hour...

MATTHEUS G. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
4.0

Check the Tires and equipment before renting. The U-Haul had a flat tire and no one was in the office for contact.

Leann B. 
Rating:
2.0

I had a 9 am pickup, the office mgr. didn't arrive until 9:25 am.

Clarence M. 
Rating:
5.0

Great customer service at this Smithville TN location

mark A. 
Rating:
4.0

Have tongue jack available when hooking up trailer. Trailer tongue was very heavy.

Diane H. 
Rating:
3.0

Location indicates they were open but they were not. This is not the location I originally booked to return and I was charged more than my original reservation. Uhaul changed my pick up Location and drop off location which cost me more money.

Jay G. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
1.0

Customer did not leave a comment.

ralph O. 
Rating:
5.0

Check in was speedy and great. The lady I dealt with that morning was super nice and friendly. The afternoon I took it back and meet with a gentleman that was there and he checked in the uhaul and was also very nice and friendly! Great customer service which is rare anymore!

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

The gentleman was so courteous and helpful I don't think I could ask for more. A smooth experience

Jerrell C. 
Rating:
3.0

Customer did not leave a comment.

Dominic L. 
Rating:
2.0

The person at the counter did not know that a truck pick-up was scheduled, we ended up losing an hour of our time. The location also did not have the appliance dolly that we requested with the order. It appears that U-Haul did not inform the location to expect our arrival.

John H. 
Rating:
1.0

My truck was reserved in Mcminnville TN. Sat brfore the p/u i was told I would have to drive to smithfield for the truck and I would be given $100 off the agreed price. At smithville the lady did not want to help at all. She was very curt in answerung questions and seemed only to want to i get us "out of there". Needless to say the $100 off the contract never was given.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

chad W. 
Rating:
1.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Keep the great work up! That trailer met our needs perfectly!!

mike I. 
Rating:
5.0

Noting to improve. Laura was very friendly and courteous. Professional experience.

Richard M. 
Rating:
5.0

Nothing is needed

LaCresha J. 
Rating:
5.0

Better website for renting

Jason S. 
Rating:
1.0

Do an actual inspection on the vehicle and make sure everything works properly and it's up to specifications, especially if it is reserved 2 weeks in advance.

TRENT S. 
Rating:
5.0

Put tongue jacks on your trailers. Very difficult to hook up to a truck, had to have help.

Cathy S. 
Rating:
5.0

Customer did not leave a comment.

Ross K. 
Rating:
4.0

Leak in the cargo section that leaked water onto our goods

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
1.0

Charges me $190 and didn't know I had to put gas In she was not good at explaining herself

Crystal R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

DELBERT O. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
4.0

Great people !

Richard M. 
Rating:
5.0

Customer did not leave a comment.

arturo V. 
Rating:
5.0

Jason was great to work with.

Shane A. 
Rating:
5.0

Customer did not leave a comment.

Donna E. 
Rating:
4.0

Jason is very helpful.

JAMIE P. 
Rating:
5.0

All was 👍

Kenneth R. 
Rating:
5.0

This was a good rental for us. Truck was great, no issues. Easy in and out. Amanda was very courteous and good to deal with.

Lawrence M. 
Rating:
5.0

Great helpful people and very friendly!

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

Site close when I drop off, Today is Tuesday equipment drop off on Saturday no receipt from drop off

Virginia S. 
Rating:
5.0

Very friendly, like most all Uhaul locations.

Diane W. 
Rating:
1.0

The UHaul help desk said the extra mileage charge would be $46, but we were charged over $100!! We will never use UHaul again.

TERRY B. 
Rating:
3.0

The only thing that concerned me was that I only needed the truck and trailer for a 24 hour rental to go 200 miles and uhaul insisted that it was a 48 hr rental and charged me for 1 day more than I needed .

JOHN A. 
Rating:
4.0

Customer did not leave a comment.

Sian M. 
Rating:
3.0

Although Uhaul in Knoxville told me this location was open until 5PM, they actually close at 2PM. It was strictly by chance that I found a lady who works there. She helped me unhook the trailer for which I am grateful. Had she not been there, I would have had to haul my car to my move location and work around it to unload. Very poor coordination on the part of the people in Knoxville who gave me bad information. Never again.

Judith P. 
Rating:
5.0

Customer did not leave a comment.

Adolph M. 
Rating:
5.0

Customer did not leave a comment.

LISA J. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
3.0

Equipment was dirty inside and out. Ramp was filthy. We had to sweep the inside of the bed and the attendant had to sweep inside the cab.

LEE S. 
Rating:
5.0

Only takeback was the Uhaul.com performance on this day. I could not check in from home. This does not reflect on the fine service I received from Amanda.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

I talked to the lady 2-3 times on phone and then in person. She was very friendly and personable. Thank you so much!

Donald P. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Amanda was friendly and helpful. She pulled up my previous rentals which helped speed up the process and also helped me load the trailer. I will be back.

William R. 
Rating:
5.0

Customer did not leave a comment.

BILLY N. 
Rating:
4.0

Quick, friendly service. With reliable equipment

Carl R. 
Rating:
5.0

Customer did not leave a comment.

Jimmy G. 
Rating:
5.0

Would highly recommend this location - the young cute blonde is friendly, fun and made the process very easy.

JOHN M. 
Rating:
5.0

Always great folks to work with.

Kevin B. 
Rating:
4.0

The 24/7 U-Haul app is terrible.. would not work either at pickup or drop off.. only real source of frustration with the entire experience.. would not recommend to anyone else to use this ap if they rent from uhaul

James A. 
Rating:
5.0

Customer did not leave a comment.

Gale W. 
Rating:
5.0

Customer did not leave a comment.

Trent H. 
Rating:
4.0

Customer did not leave a comment.

Carl R. 
Rating:
2.0

I did not see a sign that said to check the truck back in online. I only saw a box that said for a drop off, place keys in box. This is why I prepaid everything to make sure I did not have to hassle with drop off on a Sunday. If you are going to charge for a drop off, you need to make sure you tell your customers that. This was definitely not what I have experienced with renting U-Hauls in the past.

Lance L. 
Rating:
1.0

Worst service ever. Will not use again

Zachary T. 
Rating:
5.0

Staff was amazing. She was awesome. Took care of all my needs and was very customer oriented.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Delbert O. 
Rating:
3.0

Customer did not leave a comment.

Cary A. 
Rating:
5.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

Windshield was so dirty I could not see out when sun was setting.

Delbert O. 
Rating:
5.0

Amanda was great to work with, Will definitely rent from this location again

GREG D. 
Rating:
5.0

Truck windshield was extremely dirty and ashtrash was dirty. Truck smelled like cigarettes.

Delbert O. 
Rating:
3.0

They didn't have the truck I specifically reserved online ; I had to get a HUGE one. I should've been offered the larger one at the same price, and unlimited mileage for the inconvenience. That's why I always like to use Home Depot , which I will for The future .

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
3.0

no longer live in the area

Raymond T. 
Rating:
4.0

Customer did not leave a comment.

dennis M. 
Rating:
5.0

Customer did not leave a comment.

tom F. 
Rating:
5.0

Customer did not leave a comment.

Delbert O. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Fredrick M. 
Rating:
5.0

Customer did not leave a comment.

Bea S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda L. 
Rating:
5.0

Customer did not leave a comment.

Natalia S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

very efficnt staff and helpful

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

dianne A. 
Rating:
1.0

I have been charged twice for my rental I was rented a truck that was missing bad and used twice the gas it should have used because of the way the truck was running I think the trucks should be checked before they are rented out to anyone expecting them to be running good and not cost a fortune to take a trip

charles P. 
Rating:
1.0

20' truck leaked and got several items wet as it was a rainy day. About half way through the trip, the light came on and said that 2nd gear had gone out....Outlets that are operating as the side business of a vape-shop and being guarded by pit bull dogs behind the counter is not the image U-Haul wants to leave with its customers.

Pat C. 
No reviews have been submitted for this location.

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