Customer Reviews for Hwy 56 Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hwy 56 Mini Storage
Delbert O. on
Truck windshield was extremely dirty and ashtrash was dirty. Truck smelled like cigarettes.
Raymond T. on
no longer live in the area
Jimmy D. on
very efficnt staff and helpful
charles P. on
I have been charged twice for my rental I was rented a truck that was missing bad and used twice the gas it should have used because of the way the truck was running I think the trucks should be checked before they are rented out to anyone expecting them to be running good and not cost a fortune to take a trip
Pat C. on
20' truck leaked and got several items wet as it was a rainy day. About half way through the trip, the light came on and said that 2nd gear had gone out....Outlets that are operating as the side business of a vape-shop and being guarded by pit bull dogs behind the counter is not the image U-Haul wants to leave with its customers.
Jimmy D. on
JUST KEEP THE SAME PERSONAL ON THE JOB AT THIS LOCATION GREAT HELP.
Gregory S. on
Me and my.fiance arrived and it was raining. They had our auto teansport trailer crammed in between a row of trailers and a telephone pole and had tried to back our 20 foot uhaul truck up to the trailer and get it out which was not possible because there was not enough room between the trailers and the storage units to get the truck turned enough to get the trailer out around the telephone pole. So in the pouring rain myself and my fiance had to drag the auto transport trailer (which is very very heavy) over 3 feet and drag another cargo trailer out of the way to get the auto transport trailer into a spot where I could hook it to the truck and get it around the pole. All of this is going on while the owners of the storage place(also the people renting us the equipment) stood under their umbrella smoking a cigarette watching us struggle to move this trailer. I would not recommend this location to anyone. We spent over and hour of our rental time getting soaked in the rain trying to get our transport trailer out
steven R S. on
The Person that answered male seemed , that didn't have time for a call. Mix up in location pick up cause me to pay 140.00 for workers waiting to load a vehicle that wasn't there. When I asked he said I DC onto what to tell you and transferred me. When I finally got my vehicle 1.5 hours later then get back to the load location. I had lost 2 hour upload personnel because of repaving going on at the pepper chase location.
mark P. on
Logistically speaking your service is horrible. I am frustrated every time I use your company. I have never had a swift check-in or pick up. It seem like no matter where I go, Its like I walk in for the first time as if no body knows who the heck I am or what equipment I have reserved. Its terribly inconvenient and Frustrating. I realize since you all are mostly the only ones out there, you are the only option in my area and that sucks.
Autumn P. on
The woman at the pickup location was extremely rude and 20 minuets late.
Tabitha P. on
Customer service was excellent, but the equipment was in need of upkeep.
kyle P. on
This facility set up my contract as a "Local" rental when they were informed that it was a "One-way" drop off. This has caused several correction issues and an uncertain concern about my actual/correct rental charge. However, the attendant was very nice.
Laura S. on
The lady at Hey 56 Mini Dtorage in Smithville, TN is very rude. She gave me a quote then charged my card $300 more than the quote.
Nick A. on
These guys are the best around... I'll be back!
Nick A. on
The professionalism of the employees at Hwy 56 Mini Storage speak volumes for the quality of the equipment you are going to get from U-Haul. Why go anywhere else?
BILLY J. on
I rented the trailer right before closing time on July 13 (4:58) and returned it on Sunday evening as instructed by the clerk. Apparently the neighboring church fills the parking lot of the U-Haul location on Sunday evenings so it is impossible to park the trailer until church is over. I returned it promptly after church and was charged for 4 DAYS RENTAL. The clerk told me I would be charged for 3 days rental when I picked it up, since I was keeping it for 72 hours. I called the number on the receipt and an agent told me I was charged 4 days rental because I picked it up before 5 pm. This is NOT what the agent at the rental location told me. Had I known I would be charged an extra day, I would not have rented the trailer. I feel that I am due for a refund of 1 day rental ($18.95 plus tax). Contract number is 89234542
Michael H. on
I HIGHLY recommend these folks for any rental need! Thanks.
Richard W. on
The lady, I can't remember her name, was very helpful and did not charge me for an extra day even though I was almost 2 hours late. I really appreciated that. Thanks.
Donna S. on
Nothing. Loved this company
Micah G. on
Get larger pull behind trailers and update models the one I was using was a much older model and outdated for the price I payed it would have been nice to have a newer model or received a discount
Jerry T. on
Good experience.
William B. on
Good trailer, Thanks!
MARCIA H. on
I was told when I picked up the U-haul that there would not be additional mileage charges for miles over the one way move estimate, but I have been charged an additional $20.00. I also scheduled the rental weeks ahead at a dealer close to the Nashville PODS location, and the U-haul location where it was provided was an additional 10 miles from Smithville. I believe I should be reimbursed for the additional mileage charge.
Jimmy D. on
very herlpfull staff nice folks
William B. on
Good experience. Staff was great.
Pamela M. on
Both Sheila and Misty were extremely helpful and professsional, and they went above and beyond to be to supply all our needs. Their customer service was outstanding, and I would highly recommend this location to both friends and family.
JIMMY D. on
just keep on doing the same good service,
JIMMY D. on
give the next customer a cup of coffee al else is great.
Jimmy D. on
nlothing all was good here
STEVEN P. on
Let them know the cost of insurance up front other than that awesome experience
Larry B. on
nothing
barry M. on
Thanks
tom M. on
Shield and Missy were very very helpful and made the moving process a lot easier. They both did an excellent job and should be recognized for their hard work and knowledge.
Shasta K. on
missing metal hooks to tie in load and wooded rails pulled from walls, and not usable to tie in load on trailer
TASHA W. on
Nothing! My experience was Great! The customer service exceeded my expectations. Ive used Uhaul for all my moving needs and this experience was by far the BEST ever, not only was she knowledgeable about the products but she went above and beyond to make sure that I was taken care of.
CINDY M. on
Shelia was a very big help.
PHILLIP D. on
My Uhaul experience was excellent from start to finish.
Julie W. on
She was nice once she got there but even though it was business hours no one was there when I arrived and I had to call and then wait for her to get there. I should have been informed I needed an appointment.
Randy L. on
better gas milage
WALTER S. on
I checked yes on personnel and the recommendation...but the person was not on site. had to call several numbers to find her....she gave drop pff instructions by phone.
WILLIAM C. on
Great folks! Great service!
roland W. on
Sheila, the lady that waited is such a complete breath of fresh air. She helpful beyond expectations from the initial greet to making sure trailer was connected safely. As a business owner, employees like this, are just not out there. Please don't let this review go unnoticed or turn into percentage statistic. Let her know!!!!!
Robert H. on
Perfect!
JIMMY D. on
need more trucks at this location
Jordan L. on
The straps on the tow dolley were rusted an need new ones
Penny D. on
Friendly service :)
FRANCIS M. on
They lack inventory.
ROBERT H. on
Perfect!
CARRIE L. on
very clean