Very good experience will do business again if needed.
WILLIAM H
Customer Reviews for Hyde Park Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy access, easy highway entrance/exit. I needed to change trailer size and drop off arrangements. Mike explained my options and assisted in the unit hook up. He also amended the contract and notified me of everything. Great job Mike!!!
Mark FI don't understand why Uhaul keeps adding the protection insurance back into the price even when you select decline when reserving the vehicle? My auto insurance does cover this so I don't need the additional protection. Other than that everything was very good.
Marc KGreat location. Great truck.
Natr IMike is a great asset for Uhaul. Everything went better than expected. I was treated as a valued customer, and I appreciate that for sure.
Lawrence JWas our first time "returning" a Uhaul, and to an unmanned site at that. Mike (whose site it is) was wonderful about texting us responses to our questions promptly. The return area is tidy and user friendly. Turns out the return is a similar process as the pick up, with using one's phone to take pictures of all sides and add comments. We did incur a toll on a toll road we couldn't pay cash for. The tolls just came thru and Uhaul notified us via text and email what was due. Pleased to see we are only paying the toll plus $1 admin. fee Thank you Uhaul for making it all such a smooth process :)
David FThe service was excellent and exceeded expectations. The Uhaul app is clunky to use. I like apps and the ability to use them but this one keeps signing me out and repeating steps over and over.
Henry Ngreat experience no problems
brian hAbove and beyond! Weather hampered my ability to return equipment properly and the owner was very understanding and didn't charge me additional fees (although he could have). The flexibility and grace was GREATLY appreciated!
CHARLES CTo be honest everything was good.
Tavar MHyde Park Service was amazing to deal with for our UHAUL needs!! We realized that the trailer we picked up was too small for the job so they worked with us to provide a bigger truck in a very timely fashion. Communication was excellent and service was outstanding! I highly recommend them if you ever need UHAUL near Cooperstown, NY.
Kenneth MGreat Service!!!
Jennifer HIt was hard as a first time renter. I called Mike and he did an awesome job walking me through the process. I really appreciate all of the help he gave me.
Jeffrey YThe location and vehicle were fine, but the owner added SafeTrip without my consent after I had initially declined it. I asked him to remove the cost once I noticed it on my receipt and he tried to talk me out of it then decided to not remove it. It added an unnecessary level of frustration to an already stressful moving day.
Sarah SAll good. Second time I’ve rented from this location. Everything done (check in-check out) done by my cell phone. Owner/Mgr communicates through texts. Truck in good shape. I would rent from here again.
John MHighly recommend. Owner came on a Sunday within 10 mins when they were close to help us check out because we had dificulty with the self service. return is very easy. he even adjusted the bill for us when we found out there was something wrong with the automatic uhaul system. Thank you so much.
Xuan BAmazing service, thank you
RYAN WMichael was so awesome. The truck I rented had a fuse that blew and he went to Napa and got one for me so I didn’t have to unhook the trailer I was renting and got me an extra one just in case. He also recommend I check the oil on the truck just in case. I would definitely recommend this location.
Kimberly FThank you Mike! He was so helpful and responsive. I really appreciate you!
Mary CNothing-Mike was great!
James SThe guy that helped me get the U-Haul was awesome! He was very nice and very helpful.
LeAnna MSeamless, efficient, well-priced. A+ U-Haul! FJN
francis nGreat representation. Very helpful and friendly. Again excellent service!!
Donn CI been renting from Hyde Park in Cooperstown probably seven years I’ve never found a place the equipment is as well-maintained, cleaned and courteous anywhere else
ROBERT CThe owner went above and beyond to get me a truck and trailer on very short notice.
Benjamin AFast service took no time to have ready . EXCELLENT SERVICE !! ☆☆☆☆ THANKYOU !
mark dHad problem with App closing down before I finished pictures. Hope there is no problem with return.
WAYNE GI can’t find a thing to improve on everything was excellent
Robert CVery easy check in and check out. Conveneint location also. Thank you.
Adam YNot sure i would ever do again. Was not expecting a charge for 140$ based on advertising. Not sure how that adds up?
Rebecca BExcellent, friendly l, flexible service with diligent followup. I strongly recommend.
John lFriendlier customer service and easier pickup and drop off.
Sara HUpdate the u Haul website so that off hours drop off is easier. We tried numerous times to access our account as directed but were unable to do so. Thankfully, there was someone to help us when we texted the phone number posted at the drop pff location.
Joyce KThe self check in system was TERRIBLE and is the only form of check in you can use here. The check-in process needs to be run on phones and my phone and my Dad's brand new phone as of yesterday couldn't properly run the 24/7 self service because it took up more RAM than either of our phones had. We ended up checking in an hour late because it took so long despite being at the location around 20 mins early. The reservation for this UHaul also sent us to the wrong location (the place I had initially ordered it) because the reservation still showed as being for pick up at that location rather than the one a scheduling phone call had moved it to. Check out was no better as the site crashed again while I was trying to take photos of the truck to prove no damage had been done. We were 5 minutes from being late to check out because this took another 40 minutes to complete. I was left guessing that the check out still took because my account showed that I had no orders/reservations ever when I tried to go back and check the status of the return. Also this location gave us the truck with barely a quarter tank of gas in it so we immediately had to stop which was really annoying. For the love of all this is holy try to find a UHaul location that has a counter and not this self-service model it was so frustrating and ended up putting us an hour behind schedule.
Isabel HVery friendly and helpful!!
samantha wMike was very helpful with the whole process!
Andrew HThis location was not available on the U-Haul app. The only reason I knew it was there was because it showed up on Google maps. I eventually spoke to the manager of this location and he was great and very helpful!!
Doug RGreat convenient super easy place to dropoff
Timothy MDrop off was just a lot with a locked box. It worked and everything went well.
Bill BContinue clean, well maintained equipment, efficient timely responses for signing out vehicles. Perhaps have more clarity by Dropbox signage. The helpful, friendly personnel were great.
Christine LKeep up good work, with cleaned maintained equipment
Christina LNeeds an office at the location
Melissa JMike, the Uhaul representative was welcoming and very helpful! I would highly recommend this location due to the simplicity of the process and quick setup. A quality experience!
Michael PHaving this site, in a bit of a remote area, made the move so much more convenient! We moved 3 hours away. We especially appreciated the option of hiring "Helpers" to load who did not need to travel to our new location - we had enough friends and family on the unloading end of the move.
Gary wThanks Mike of Hyde Park Service
Joseph KMOBILE APP checkout was not working. The PHOTO PORTAL to upload your license wouldn't activate. And, you couldn't complete online check in. Thankfully the the site manager was available to help check in manually.
Jan CI did not know what to do about not having a transponder for the thruway, so I ended up taking a different route.
Bruce MVery easy pick up. The owner meet us as we arrived and took care of us immediately. He was very friendly and knew exactly what to do to get us out and on our way quickly.
Charles IThe prices have increased far too much.
Paul KDrop off was easy. Great customer service!
Sherrie CMike was an awsome repesenative for your company...
Bryan KEasy to use the U-Haul app
Jack RMike is an outstanding U-Haul dealer. Very responsive and extremely professional!
Robert L