Customer Reviews for IB Auto Care
(U-Haul Neighborhood Dealer)

Rating:

5.0

I was very disappointed with my recent experience with U-Haul. I chose U-Haul expecting it to be a one-stop shop to simplify my move from Los Angeles to Oakland, but unfortunately, that wasn’t the case. I initially visited a U-Haul location in person to get a quote and ensure I was selecting the correct equipment for my move, including a truck to tow my car using a car hauler. The representative was helpful in identifying the right truck and equipment, and I ordered a furniture dolly and an appliance dolly as well. I was also informed that the necessary straps for the car hauler could be purchased at the pickup location. However, the quote I received did not include insurance coverage for either the truck or the car hauler. This added an unexpected $150 to the total cost ($120 for the truck and $30 for the hauler), which I only discovered later in the process. When I went to pick up my equipment the day before the move at a third-party U-Haul location, several issues came up. First, the pricing was inconsistent with my original quote. Then, I discovered that the appliance dolly I had ordered was missing, and the location did not have the straps I was told would be available for securing my car to the hauler. Fortunately, the employee at the pickup location was friendly and gave me two straps he had on hand, which was very helpful. Even so, I still had to drive to Home Depot with the truck and hauler to purchase additional straps myself to ensure my car was safely secured. Returning the truck was also frustrating. The drop-off location in the system was not the one I selected, and the location I went to refused to accept the return. I had to call customer service to have the return location updated manually. Overall, the experience added a lot of unnecessary stress to an already difficult move, which I handled entirely on my own. I expected U-Haul to make this process easier, not more complicated.