Customer Reviews for In & Out

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of In & Out

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Virginia M. on

Rating:

Rep was very pleasant and helpful.

Benjamin C. on

Rating:

Uhaul system was down when I arrived at location. I was informed my uhaul would be entered into the system when it was back up and I would be emailed the confirmation. The confirmation I received stated I was being charged an extra day even though I had the truck and dolly back in time, and I was charged a 20$ fee for after hours servicing which shouldn’t have applied. Currently out of almost 80$ which should not have been the case.

Charles M. on

Rating:

Customer did not leave a comment.

Tony S. on

Rating:

Customer did not leave a comment.

RODOLFO G. on

Rating:

When I asked for the lockbox location, the clerk insisted I leave the key with him and would not tell me where the lockbox was located. I found it anyways.

celeste Z. on

Rating:

Customer did not leave a comment.

Ronnie H. on

Rating:

Everything went great. Keep up the good work.

Adewale Y. on

Rating:

Great service I recommend this lhual location Ay moving company LLC Atlanta professionals moving company Www.aymoving.com

MARK F. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

I reserved a rental closer to my home and the day of the rental I was told I needed to go to a different location for pickup. I had to pay extra for mileage and most likely would not have if I could have rented from the closer place.

Eric R. on

Rating:

Great experience!

Steve W. on

Rating:

Customer did not leave a comment.

Joseph M. on

Rating:

First, this is not the location I reserved on uhaul.com and Uhaul never notified me of the change. I found out when I called the original place. That's not In & Out's fault though. This location is a gas station and it took a bit to check out while the clerk waited on the other customers while working on my paperwork. The clerk was pleasant enough to work with. Neither the cab or the truck bed had been cleaned out and the mileage indicated on the check out form was incorrect. This location also did not have any moving blankets, which I had also reserved in advance on Uhaul.com

Dana G. on

Rating:

Great place!!

Bill H. on

Rating:

Nothing. Truck was excellent in great condition. Representative was super nice and and very helpful. I would use this location again and recommend to anyone.

Marquis T. on

Rating:

Customer did not leave a comment.

Kevin F. on

Rating:

1. I was sent to the wrong location to pick up my vehicle. 2. The vehicle I was given was not what I had ordered 3. Very dissatisfied

Jeffrey P. on

Rating:

Note that this review has nothing to do with the pickup or dropoff location. It addresses the ability of UHaul to deliver service......I made a reservation to have a tow Dolly available at a set location. The reservation was made on June 19th for July 3rd pickup. When I checked online, there was a note indicating that the Tow Dolly would not be available at that location. All of the other UHaul facilities in the area had the same message. WHen checking with the CHAT service, the response was....."Jeffery your preferred location is not guaranteed. It is too soon to determine pick up location. No we do not take equipment to the preferred location. You will be contacted to let you know where you are going to pickup." Can't UHaul logistics plan to fulfill an order at a predetermined location, rather than have their customer go to an undetermined location?

Rashaan C. on

Rating:

The attendant was too busy talking to her colleague to notice that she had a vehicle available to rent. When she told me there was only one vehicle which was already reserved I had to point out the other one on the other side of the store. She never apologized for the mistake or provided a better customer experience. At check out, she stated the internet was slow so she would have to email a receipt instead of print one out. I was confused by this statement because if the internet is slow as she claimed, how would she be able to send an email? It was the second location I had been to specifically because of poor customer service. Uhaul really needs to monitor their franchisees. They are failing the company. And by the way, I've rented a uhaul 4 times this month alone, so I'm not a casual customer.

Danny F. on

Rating:

Only customer in the store ! After twenty five minutes,I was informed my wife is coming to help. She couldn't help, now I'm calling my son. The son called Uhaul and spoke with a manager, at this time I've been here 45 minutes. I explained the amount of traffic I'm facing, due to the time it's taking to rent this trailer. He replied, not my fault ! It's Uhaul changing everything. Uhaul representatives should not be like this. I had made a reservation.

beverly P. on

Rating:

I was charged for extra mileage yesterday, April 7, 2019. Now all of a sudden there are fraud charges on my credit card on April 8, 2019, 3:00 a.m. for Walmart on line shopping.

Bob S. on

Rating:

It was easy, quick and painless.

Hendrix S H. on

Rating:

Equipment rented online was not available, had to drive to separate location to rent

Charles P. on

Rating:

Customer did not leave a comment.

Randall B. on

Rating:

Customer did not leave a comment.

Matthew B. on

Rating:

Have supplies available and equipment ready. No moving blankets were available and I had to get my own equipment (after leaving and realizing I did not have the dollies I rented).

Mary Anne C. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Customer did not leave a comment.

putnam S. on

Rating:

Staff was friendly, courteous and most helpful. Thank you!

Leticia R. on

Rating:

Customer did not leave a comment.

eric H. on

Rating:

Great experience!