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Amanda A
Customer Reviews for IStorage Katy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager told me if I was leaving my truck there that I couldn't park it in front of the location but directed me to leave my vehicle in a parking spot that was a tow away zone.
James DGreat experience, helpful staff, very informative. I will use them in future when I need a uhaul
MARK WGreat service
SANDRA SMr. Mike was a huge help, and very kind! I would recommend IStorage Katy to anyone in the area looking for storage or a truck rental.
JOSEPH HHe was very helpful and was willing to do what ever it took to help.
Alanna Bneed more parking lots.
Jing JAppreciate local rep working to accept damaged truck even though it did not have the appropriate sticker
CAROLYN KMrs Michelle was Awesome. Wonderful customer service.
CATHERINE SQuick, convenient and easy service. Friendly staff Mike and Kristie.
JOVIA CEverything was smooth and Kristi was the best part! Starting an stressful day with her , was a good thing!
MALENA CEasy pickup and drop off.
Patrick DKristi was awesome. She should get a raise for customer support, friendliness, help, while maintaining overall efficiency. Bless you Kristi.
JEMIMA IExcellent service. Make sure to see Kristi she’s hilarious and efficient
Devon CGreat location and staff were awesome and very nice.
RONALD VCustomer service outstanding.
AMY KAttendant was most helpful and corrected error on my account! Someone was using my phone and e-mail to rent U-Haul equipment! She handled it very professionally and with courtesy. Very good employee!!
ANGEL FI think the cost initially advertised on the aide of vehicles is very misleading. The $1.19 per mile really stacked up quickly and makes something you initially thought woukd be economical, very uneconomical.
David OKristi Was awesome and explained everything to me to where i could understand the process
JOSE MKristi was very helpful
MITCHELL ANice location with good proximity to multiple neighborhoods making short transportation needs easy to equip. This particular location has very limited parking (3 pull-in spots and 1 paralel) with more U-haul equipment than spots. This makes both picking up and returning equipment more tedious than it should be and necessitates clients park owned vehicles in adjacent business parking areas.
Chris COnly issue I had with my rental was related to the Uhaul online experience. Not sure if due to outages, but it took over 4 hours to receive my one-time passcode to sign in, so I had to get assistance from customer service on my after hours return.
ERIC DMike was helpful and the truck was perfect.
DENNIS FEverything was great!
DAVID DMy girl was the bomb 2 times in a row
DONALD GThis is terrible, it was shown as location open and then it was offshore hour pick and charged $40 - $50 extra for all non sense charges, Never ever will be at this site again
VINOD GGreat customer service. In fact I got a message from uhaul saying my pick up location was changed due to unavailability of the equipment at this location 30 mins before my pick up. Called istorage and they transferred me to uhaul and managed to immediately provide me a bigger vehicle for the same price and extended my rental for free. Customer service was very friendly and helpful! Definitely recommend this location.
Sajeev SHave a bench to sit in case things takes longer
FENANDO PGreat customer service!!
AARON JMike was really helpful in explaining the whole process.
Mohit SStaff was extremely friendly and helpful and we had the best experience.
Toni CThe check engine light was on. Paid 125 for a “$20” truck although I returned out before 24 hours.
Kaitlynn SKeep that gentle men in there ,he was very helpful
jesucita gBetter mechanical service to equipment. consume too much gasoline.
Hector APower port won’t work.
ARAVIND DMy drop off location would not give me a total while I waited. She said she was too busy. I was the only one there. If I get anything extra I will dispute it
VERNON NGreat customer service
Ulysses PVery professional and friendly!! Thank you!
Lavonda WU Haul double booked my rental vehicle and had to spend half an hour talking to other customer about it and calling up U Haul to try to fix the problem. I am very disappointed with U Haul booking experience. I don't think this location has any issue but it is the U Haul company issue.
Amit SService was great easy to order online and to pick up and return.
Stephen LI sent this before comment earlier today!
Bruce GGreat customer service. One of the best if not the best place to rent a U-Haul. Angel was quick, kind and courteous. Great job!!!
Henry DUploading my driving license And uploading photos to the app when returned NG the truck was horrible It didn’t work for the driving license and the employee did himself from his phone And for returning photos every time I upload photos system refresh and has to take photo again and finally it didn’t work and didn’t let me upload photos. This need a serious upgrade
Hossam DSmooth and simple process. Angel had amazing customer service!
Catherine GVery professional and kindly to provide service
Jiyoung SAlways good service at this location
Rafael D