Customer did not leave a comment.
Dingwu C
Customer Reviews for I&P Mechanic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no personal at the drop off location but everything has workout perfect
Wilhelm HThe female staff members were excellent, knowledgeable and efficient. The truck was clean on the outside but filthy on the inside, which I guess I should have checked.
Shirley FPaved lot, in the city the move was booked in and not a community 200km away that U haul hung me out for fuel and my own transportation to pick up the Rental.
perry lAwesome 👌
Cathy CRenting trailer was easy to do
David BI went in already assuming an issue with something or other because of worst than poor experiences right across Canada. However you gave my family, top service and the ray of sunshine GiGi. Thank you. We will be back.
Susan BThey were closed
Rose CThe truck we rented was clean inside the cab however the ramp to the box was caked in mud and had to be scrapped clean. The wheeler and blankets we ordered were not available at this location. The pick up experience was painfully slow with many repeats from the online order. There was also a random call placed to a contact other than my husband who was listed as the driver and myself which was very awkward for the recipient. Outside if this, we were very grateful to have a rental facility within our community. Wish they were better equipped to serve their customers.
Christine MAgent was very helpful and always a pleasure to deal with!
Micheal JRENTER BEWARE! Originally stopped by a U-haul location and was quoted a price. They talked me into a 15' truck, knowing that I was moving from a 2bedroom HOUSE. Went on-line later and noticed the online price was more than $400 less than my quote. Called in, was told that I would get the online price, AND that a 15 foot truck was not even close to large enough, so changed to 20 ft. truck.- made the reservation for a 20 foot truck in Grande Prairie well in advance. Also ordered 3 dollies. Specified SEVERAL TIMES that a 15foot truck was NOT BIG ENOUGH. "Yes, yes," I was told. We will have a 20 foot truck at that location in time. Phone about a week before to confirm." I tried to confirm and received NO RESPONSE. Day before the move the location called to confirm that they had a 15 FOOT TRUCK available for the next day. When I questioned breach of promise I was told that they did not confirm the availability of the truck and equipment - they only verified that I had made the reservation for truck and equipment. The ONLY OPTION FOR ME was to pick up a larger truck in Peace River or High Prairie (both over 2 hours away from Grande Prairie!!!!! When I asked about compensation for needing to drive to an from the alternate locations, the most I was offered was added mileage - NO compensation for added fuel for truck or my vehicle to pick up the truck. No respect for the added 4 hours of time for myself and another driver! At new location only one type of dolly was available. During the time that U-haul would not confirm the 20' truck, I was contacted twice with offers to tow other people's stuff from locations NOT on our ROUTE. The U-haul employees were all polite and seemingly had no authority to do anything in the way of customer satisfaction. VERY DISAPPOINTED WITH CORPORATE U-HAUL. THEY ARE NOT centered on customer service, keeping their promises, or looking for repeat customers. RENTER BEWARE! How could U-haul improve the experience? be upfront about availability of trucks, stand by their commitments to customers and run an honest business. RENTER BEWARE!
jane cThis review does not represent this location however I need to somehow express my absolute disaster experience with U-haul that made me drive out to this location from Grande Prairie - where my truck should have been! I Booked a week ahead of my move only to be told the day before the truck wasn’t available and I had to go somewhere else to get a truck. Since I happened to be flying into Edmonton at the end of my work shift, I reluctantly accepted to pick up a truck in Edmonton to drive empty to GP. Not impressed but what else was I supposed to do? It gets worse, I arrive to pick up the truck in Edmonton at 9pm and there’s no lockbox left for me with a key - which I was told would be arranged. So having been screwed over once with no GP truck, I now can’t get into the re-scheduled truck. Absolute disgrace. I’m forced to drive back to GP with no fricken U-haul I reserved a week in advanced and I’m supposed to be moving out the next day. Phone the scheduling department the next morning letting them know how much they have screwed up and that they need to fix their mess - only to be told the closest truck is in High Prairie - 2 hrs away! So I drive out to get it, now losing half a day of moving not to mention the extra gas required to drive it back empty. Worst experience ever. Terrible customer service. Added unnecessary stress and fatigue to my move. All because this place couldn’t reserve a truck I booked a week before!
Aaron FTook way too long to sign out trailer and also drop off with no help loading or unloading trailer. I am a customer who used 2 canes to walk and received zero assistance.
Matt LDropped off keys
norman sTruck had to be swept before we could load furniture
Edward WThe trailer pick up went very smoothly. The staff at I&P were very helpful.
Myles BGot the van with no fuel then got charged for not leaving a 1/4 tank of fuel in the van
Lorin CEverything went well
Wendy BPolite, helpful
Kayla PProvide 5×8 trailers in valleyview ab at ktc Or even grande prairie! I had to drive 1 1/2 hrs to pickup The lady at the front was very unprofessional and too busy to help me.
Vicki KThey didn't allow enough miles to get to the drop off destination ended up having to pay for extra miles at the end drop off destination
Kevin MNo windshield washer fluid had to spell my name out and correct her as she tried changing the details on the contract that the call centre and I had already agreed upon. Was lazy as hell
Ronald TMove U-Haul to another location. This drop off zone is not recommended for anyone to experience. Very poor management and also very impolite.
Dean ATruck was not ready for pick up, buried in the yard under ice and snow. When paperwork completed and keys handed over I went outside to find 2 feet of snow on windshield. I had to go back in to ask for a snow brush and brush the windshield clean so I could drive the truck to my home. If it wasn’t for one of the mechanics grabbing a shovel and helping after I had cleaned off half the hood of the truck it would have taken me another hour to remove the snow and ice to drive the vehicle safely.
Tia Cthey did what they needed to do, but did not explain anything. not very friendly.
Barb SThe chains on trailer were dangerously thin in places and stop king for the trailer I had to take garbage out of trailer before loading it although there was keys and dirt still on floor I didn’t have time to sweep it out as I had to get on road. I had fire department where I was do my loading for me as I have arm injury and they were very concerned about the chains and made sure to tell me to report this issue as it needs to be fixed
Jolene FSouthside U haul is sketchy.
Andre LService was very professional
Bill DVery good experience
PRITPAL gTrailers are hard to move in the tall grass. They need to pivot a bit to lift onto hitch. Everything else was great.
Jeff MI would recommend more supervision by someone who works here when we went to get the trailer. Kind of a disorganized area to back into to get the trailer. The grass should be trimmed back here and the trailers better organized.
darren sI called Uhaul to extend my rental an extra day and had to pay using credit card. But when I returned it the employee insisted I pay again and argued with me saying I was lying. Customer service is important. She could have asked, checked in the system and then said she made a mistake. I wont recommend this location to anyone. I also had to manually push a Uhaul forward by myself to gain access to mine. That's a potential safety issue.
Kirk B👍🏼
Ira NClosed early
Cherie WFast and friendly, only issue was the trailer parking was a little tight but quite doable.
berry JInside cabin was not clean , we had to clean first.
Harry D👍🏼
Ira NWatched as the owner of the location used a skid steer to “flip” the trailers out of the snow and ice. Then he dragged it out a few feet and left if for me to pull to the street by hand to attach to the RV. I inspected what I could but the unit was still covered with snow and ice. Lights would NOT WORK no matter what I tried. Ended up with only a right hand signal light. My rv wiring works perfectly.
Terry BSolid equipment but rental and pick up should not take 1/2 hr to complete.
North CHad to drop off a 6 x 12 trailer, and needed a jack to take it off my truck. But because the business was closed no jack was available. Took awhile to work this out, was rather inconvenient.
Tala WLeft tail light fell out wen I hit a bump on the hiway...
Daniel V