Customer Reviews for Iceburg Auto Customs
(U-Haul Neighborhood Dealer)

Rating:

2.0

I reserved a Dolly, which was not there when I picked up (despite being confirmed). Parking wasn't clearly defined, sans some faded white lines out front. I received a call during my rental from the location asking me to move my car, that I wasn't in a parking space. Mind you, I would have to tear things down and pack up to drive back to the rental location to move my car, then back to finish the move. All this, at $0.99 per mile....no, thank you. I'm already having to do more work and made the move 3x harder than it had to be because I had to life/carry every box instead of using the hand cart that i had requested/reserved. In the end, where he felt that I should have parked was on one of the entrance/exit curb cuts for the street entry (there are two) - NOBODY in their right mind would think that the entrance from the street is a more logical and correct parking space than those with faded white lines. When returning, he took the keys and said he'd check it in later. I had to actually ask that he do so now and give me a receipt. POOR POOR operation - I live very close and would never use this location again.

Rating:

4.0

U-Haul rep was amazingly kind and patient.

Rating:

1.0

My confirmation was not on time, door the business was locked, had to call the guy to come to the office then he argued with me about having a reservation, then his computers were down, after completing the order he forgot to give me the dolly, so we had to make a return trip back to the office to get the dolly. Very unprofessional and disorganized.

Rating:

5.0

Owner at Iceburg was very efficient with the handling of the rental.

Rating:

1.0

Absolutely HORRIBLE service! He complained from the second I arrived until I was hooked up and left. When he was moving trailers around to get to mine he even had attitude in his actions. This was a horrible experience for me for a simple rental. We also saw a return come in and he walked out with a look of disgust as we had.

Rating:

5.0

Basil was one of the most expedient helpful customer service advocates i have ever met!

Rating:

2.0

Awful - arrived at pock- up 1 hr late- because I couldnt get out of work. They rented the truck we had reserved. Young girl at the counter was rude never had iContact was basically oh well you were late too bad. I explained that I should've known at booking that if I didn't make it right on the dot of the time that I would possibly lose that rental. I would've definitely called in To alert that I was still renting it I just wasn't able to leave work. I tried to rent anything else she said nothing was available I had to beg her to please call another place I really needed the truck to move. So she told us to go to this other place I would make a reservation for us and when we got there the guy had no knowledge of it and he had one truck and it wasn't ready. This is the worst U-Haul experience I've ever had.

Rating:

5.0

Basi,l the gentlemen at the desk, was pleasant and professional.

Rating:

5.0

Nothing to improve. The gentleman who runs this shop was one of the friendliest of people. Nothing but respect. A+

Rating:

1.0

Over charged my card and haven't called back

Rating:

1.0

The customer service was definitely something to be desired at this location. I received the text message the day before to call and confirm so i did that. The employee said that our truck wouldn't be ready at our scheduled pickup time because he doesn't even open his shop till that time and would still need to clean it out. Now, this may not be his fault, the website should take into account of the business hours and prep time but how he handled it just rubbed me the wrong way. Would not recommend picking up from that location to anyone.

Rating:

5.0

A1 service

Rating:

5.0

You can't adjust the mirrors without a screw driver. I am a 5'2” woman so it was difficult to have good vision with the mirrors. The truck and service were absolutely great though

Rating:

5.0

Saff was very warm, supportive

Rating:

5.0

Iceburg Customer was prompt, professional and courteous. Everything went just perfectly and I would be glad, to do business with them again.

Rating:

5.0

Lot is very small and kind of difficult to find room to park the truck.

Rating:

5.0

I had a little trouble with my phone gentlemen still inside after hours working cleaning help me out the next day when I drop the truck off he seen that I was walking with a cane gave me a ride home very helpful man I appreciate it he didn't have to do it thank you very much sir

Rating:

5.0

The gentleman there was very helpful. Good customer service.

Rating:

5.0

None

Rating:

5.0

All went smoothly on return

Rating:

5.0

I reserved a mobile pickup about 30 minutes prior to my reservation time. I received an email saying my reservation was received and I'd get more information after a specialist reviewed my request, but I never got an update. I showed up at 5:30 and attempted to selected “pick up my truck” from the online dashboard but there was no option to do so. All it said was “upcoming reservation”. A worker at this location was able to help me with a counter checkout instead of using this fully mobile experience. I'm not sure if it was because my reservation was on such a short notice, but I imagine this could be an issue for others if there is nobody physically present during mobile pickup. FYI!

Rating:

5.0

Nothing, service and product impeccable.

Rating:

5.0

Not the most personable person! Very direct and non-verbal. Personality of a robot!

Rating:

5.0

First time I've rented from this location,would definitely rent from again.Friendly and courteous.

Rating:

5.0

Lots of options (equipment wise) quick and easy.

Rating:

5.0

Great service fast and reliable

Rating:

5.0

Quick drop off

Rating:

3.0

I felt like an inconvenience

Rating:

5.0

Customer service was very friendly and was able to help me with some technical issues I was experiencing. Highly recommended.

Rating:

5.0

Just keep doing it! This was a very clean, well maintained vehicle, and great staff. Thanks!

Rating:

5.0

Very smooth and quick transaction. Friendly service.

Rating:

2.0

I had problems with the online check in. When I was trying to pick up the vehicle online it could not determine my location. I tried calling the help line but after 10 minutes of being on hold I gave up and called another U-Haul location (9390 9th N & Gandy, St. Petersburg, FL 33702). I was ready to just give up and go there for a truck but the guy informed me that I should try using the app instead of the browser to check in. That eventually worked but it still took a while. Overall it took over a half hour to check in online. It's a rather idiotic process, why can't someone at least start the check in process early? I should be able to send the pictures of my license and stuff and do external checks before the rental time.

Rating:

5.0

The location was great, but when I booked my truck, I showed up to the place where I was told to pick up, and they didn't have a truck for me.

Rating:

4.0

Check engine light was on. Air conditioner only worked on lower settings.

Rating:

3.0

The tire literally shredded while driving on interstate 75. Lucky no one was hurt. Could have been a very dangerous situation. We sat on the side of the interstate for an hour and a half while waiting for someone to change the tire.

Rating:

5.0

Nothing was perfect

Rating:

3.0

The business is not just U-Haul. It has a tire/wheel shop there too. Counter space was difficult to work with when dealing with papers etc. Too cluttered. Awkward set up with area around front desk partially cordoned off. Owner should make this more inviting. Owner was fine, van I rented was in great shape. Simple transaction despite the space being a bit down stat.

Rating:

5.0

The owner was very helpful, had us in and out quickly.

Rating:

5.0

Everything is good thanks for everything

Rating:

1.0

I had an appointment for a 15 foot box truck. I was told to get there at 10am when the store opened. I arrived at 10am and waited until 11am for the employee to show up to work. I and 2 other customers waited outside the shop for over an hour. Once the young man showed up he didn't even say hello or apologize for being so late. I would not recommend this location.

Rating:

5.0

The truck was clean. The issue is the battery died three different times during my move. Once at my storage unit, one at my house and finally once at the gas station on my way to return the truck. The numorus times delayed the moving process and made me late in returning the truck by 5 minutes

Rating:

2.0

The overall Uhaul express check out is very hard to complete. Slow response time. Even with help from the agent the check out of a rental was not easy.

Rating:

5.0

The Best Customer Service ever!!!! Basil at Iceburg Auto Customs went Above and Beyond to help us in a jam!! Thank you!! Went not sure what to do....left with a truck order set to be picked up in Port Charlotte that same day and delivered back to him the following day!!!!!??AWESOME??

Rating:

1.0

Arrived for the truck at 6:55 on a time crunch. The app was malfunctioning and wasn't allowing me to pick up the keys inside the box. I never got a courtesy call like I was supposed to the night before. I called customer service to b transferred 3 times. I didn't end up getting the truck until 7:45.

Rating:

5.0

Service was awesome! Can't remember the gentleman's name, but he was very professional and pleasant, great asset to the location! Only thing I didn't like was the air conditioner was stuck on defrost setting, good thing it wasn't a blistering day. Thank you for a great experience!

Rating:

3.0

rented a 20'; all good except the left rear view mirror was not stable, previously broken and previously repaired with epoxy; as I was returning Uhal at 645 pm in the rain; I was deciding whether to pull straight into the parking area or into the adjacent parking area across 28th st....I was literally stopped for about 1 min; then decided to move into the lot across the street; as I made my right I missed a moped by inches BECAUSE my right rear view mirror had swung out of position not enabling me to see if any pedestrians or in this case a small moped was on my right; I feel as though this man would not have died as he was traveling 20 MPH (no helmet though) but I do feel your lack of attention to this important detail could have caused me great disruption in my life; not OK. Keith Gordon 727 643 6021 order number 96499033

Rating:

5.0

My experience was seamless, no improvement necessary

Rating:

5.0

Good customer service

Rating:

5.0

I came right at closing time and still got help. Thats rare in this day and age. He deserves a raise.

Rating:

5.0

Basil is awesome, he has excellent customer service

Rating:

5.0

This was my drop off location. The location was closed on a Sunday, yet there was a drop box for the key. I also received my final contract showing the reception of the truck the same night (Sunday night) - which really impressed me. I figured I would have to call on Monday to check if everything was ok. This was above and beyond for my expectations.