Customer Reviews for Iceburg Auto Customs
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Iceburg Auto Customs
Scott M. on
The Best Customer Service ever!!!! Basil at Iceburg Auto Customs went Above and Beyond to help us in a jam!! Thank you!! Went not sure what to do....left with a truck order set to be picked up in Port Charlotte that same day and delivered back to him the following day!!!!!??AWESOME??
JACOB S. on
Arrived for the truck at 6:55 on a time crunch. The app was malfunctioning and wasn’t allowing me to pick up the keys inside the box. I never got a courtesy call like I was supposed to the night before. I called customer service to b transferred 3 times. I didn’t end up getting the truck until 7:45.
Carlos S. on
Service was awesome! Can’t remember the gentleman’s name, but he was very professional and pleasant, great asset to the location! Only thing I didn’t like was the air conditioner was stuck on defrost setting, good thing it wasn’t a blistering day. Thank you for a great experience!
Keith G. on
rented a 20'; all good except the left rear view mirror was not stable, previously broken and previously repaired with epoxy; as I was returning Uhal at 645 pm in the rain; I was deciding whether to pull straight into the parking area or into the adjacent parking area across 28th st....I was literally stopped for about 1 min; then decided to move into the lot across the street; as I made my right I missed a moped by inches BECAUSE my right rear view mirror had swung out of position not enabling me to see if any pedestrians or in this case a small moped was on my right; I feel as though this man would not have died as he was traveling 20 MPH (no helmet though) but I do feel your lack of attention to this important detail could have caused me great disruption in my life; not OK. Keith Gordon 727 643 6021 order number 96499033
Karen C. on
My experience was seamless, no improvement necessary
George D. on
Good customer service
Matthew K. on
I came right at closing time and still got help. Thats rare in this day and age. He deserves a raise.
Andre R. on
Basil is awesome, he has excellent customer service
Richard F. on
This was my drop off location. The location was closed on a Sunday, yet there was a drop box for the key. I also received my final contract showing the reception of the truck the same night (Sunday night) - which really impressed me. I figured I would have to call on Monday to check if everything was ok. This was above and beyond for my expectations.
CHERYL T. on
This is a great location and the customer service was awesome.
William D. on
This is a great location with knowledgable staff. Highly recommended.
Taylor B. on
I used the 24/7 service, which seemed like it would be the quickest, but probably wasn’t. I set up my account prior to arriving, so I was expecting to be there for less than 5 minutes. I had to sit through an approval process, which should have been completed prior to me arriving there. This took 15 minutes of me staring at my phone. During this time, I tried to chat with an agent multiple times, but no one answered. Once I had the keys to the truck, we noticed the engine light was on. The truck seemed to be in good shape, but I wanted to alert someone about it. I called customer service who were very nice, and patched me over to roadside assistance. None of the menu options fit my needs, so I tried speaking to a rep. I sat on hold for 40 minutes. It was taking longer to speak with someone than to move my belongings. Since I would be putting on less than 10 miles on the truck, I didn’t feel like my call was worth it at this point. I just notified the employee at Iceburg, instead. Worst automated system I’ve been on to date. After 40 minutes it should have just had me leave a voicemail. Clearly no one can talk with me, so let me continue on with my day and call me back.
ERIKA T. on
Great customer services good location the U-Haul just needs alignment
KEVIN R. on
n/a
Nancy L B. on
Did not have a utility truck as ordered, did not have furniture pads as ordered, I’ve heard of no refund, truck reeked of cigarette smoke horribly! Horribly!
Tamara B. on
Thank you for promptly as well as kindly providing a solution for my concerns....
TODD C. on
See previous comments. Will not be recommending U-Haul to anyone ever. Thank you