Customer Reviews for Iceburg Auto Customs
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Iceburg Auto Customs
Louis D. on
The owner was very helpful, had us in and out quickly.
Juan M. on
Everything is good thanks for everything
Luke F. on
I had an appointment for a 15 foot box truck. I was told to get there at 10am when the store opened. I arrived at 10am and waited until 11am for the employee to show up to work. I and 2 other customers waited outside the shop for over an hour. Once the young man showed up he didn’t even say hello or apologize for being so late. I would not recommend this location.
Jason R. on
The truck was clean. The issue is the battery died three different times during my move. Once at my storage unit, one at my house and finally once at the gas station on my way to return the truck. The numorus times delayed the moving process and made me late in returning the truck by 5 minutes
LoriAnn G. on
The overall Uhaul express check out is very hard to complete. Slow response time. Even with help from the agent the check out of a rental was not easy.
Scott M. on
The Best Customer Service ever!!!! Basil at Iceburg Auto Customs went Above and Beyond to help us in a jam!! Thank you!! Went not sure what to do....left with a truck order set to be picked up in Port Charlotte that same day and delivered back to him the following day!!!!!??AWESOME??
JACOB S. on
Arrived for the truck at 6:55 on a time crunch. The app was malfunctioning and wasn’t allowing me to pick up the keys inside the box. I never got a courtesy call like I was supposed to the night before. I called customer service to b transferred 3 times. I didn’t end up getting the truck until 7:45.
Carlos S. on
Service was awesome! Can’t remember the gentleman’s name, but he was very professional and pleasant, great asset to the location! Only thing I didn’t like was the air conditioner was stuck on defrost setting, good thing it wasn’t a blistering day. Thank you for a great experience!
Keith G. on
rented a 20'; all good except the left rear view mirror was not stable, previously broken and previously repaired with epoxy; as I was returning Uhal at 645 pm in the rain; I was deciding whether to pull straight into the parking area or into the adjacent parking area across 28th st....I was literally stopped for about 1 min; then decided to move into the lot across the street; as I made my right I missed a moped by inches BECAUSE my right rear view mirror had swung out of position not enabling me to see if any pedestrians or in this case a small moped was on my right; I feel as though this man would not have died as he was traveling 20 MPH (no helmet though) but I do feel your lack of attention to this important detail could have caused me great disruption in my life; not OK. Keith Gordon 727 643 6021 order number 96499033
Karen C. on
My experience was seamless, no improvement necessary
George D. on
Good customer service
Matthew K. on
I came right at closing time and still got help. Thats rare in this day and age. He deserves a raise.
Andre R. on
Basil is awesome, he has excellent customer service
Richard F. on
This was my drop off location. The location was closed on a Sunday, yet there was a drop box for the key. I also received my final contract showing the reception of the truck the same night (Sunday night) - which really impressed me. I figured I would have to call on Monday to check if everything was ok. This was above and beyond for my expectations.
CHERYL T. on
This is a great location and the customer service was awesome.
William D. on
This is a great location with knowledgable staff. Highly recommended.
Taylor B. on
I used the 24/7 service, which seemed like it would be the quickest, but probably wasn’t. I set up my account prior to arriving, so I was expecting to be there for less than 5 minutes. I had to sit through an approval process, which should have been completed prior to me arriving there. This took 15 minutes of me staring at my phone. During this time, I tried to chat with an agent multiple times, but no one answered. Once I had the keys to the truck, we noticed the engine light was on. The truck seemed to be in good shape, but I wanted to alert someone about it. I called customer service who were very nice, and patched me over to roadside assistance. None of the menu options fit my needs, so I tried speaking to a rep. I sat on hold for 40 minutes. It was taking longer to speak with someone than to move my belongings. Since I would be putting on less than 10 miles on the truck, I didn’t feel like my call was worth it at this point. I just notified the employee at Iceburg, instead. Worst automated system I’ve been on to date. After 40 minutes it should have just had me leave a voicemail. Clearly no one can talk with me, so let me continue on with my day and call me back.
ERIKA T. on
Great customer services good location the U-Haul just needs alignment
KEVIN R. on
n/a
Nancy L B. on
Did not have a utility truck as ordered, did not have furniture pads as ordered, I’ve heard of no refund, truck reeked of cigarette smoke horribly! Horribly!
Tamara B. on
Thank you for promptly as well as kindly providing a solution for my concerns....
TODD C. on
See previous comments. Will not be recommending U-Haul to anyone ever. Thank you
Marcia W. on
Great experience. Completely professional
Renee S. on
Everything was great! I was well taken care of from my reservation to dropping off. I am overly satisfied with my experience. Quick, convenient and very friendly.
Erika A. on
After the amazing customer service & care that we received from Iceberg Auto Customs, this will be the ONLY place we rent from in St. Petersburg & we will be sure to tell all of our friends!
Tameshia G. on
My experience was awesome
Lisa W. on
No safe place to leave vehicle. Worried the whole time I had to leave it. I had no other choice, I had to drive myself.
sharday N. on
Great customer service
Tiffany L. on
The temp agent had very misleading information regarding a 100 deposit that was not stated in my reservation or contract. Very misleading and not clear about "policies" when he tried to explain why I was being charged a 100 deposit fee
JW C. on
He was quick and nice.
David S. on
It took 3 tries to get the truck I reserved at a location. The first didn’t have one the next location was inconvenient and farther away. That truck had the check engine light on so I had to take it to a third location even farther away. This is a problem.
Kim D. on
Hire more people. One person cannot do everything.
John C. on
I HAVE RENTED MANY TRAILERS OVER THE YEARS FROM UHAUL,THIS WAS THE FREINDLIST, EAGER TO HELP AND MOST EXPODITIOUS LOCATION I HAVE EVER RENTED FROM. CUDO"S TO SOMEONE NAMED BASIL WHO MADE IT ALL HAPPEN..
Carol P. on
I booked trailer for 10 am, no one showed up to depot until 10,20 and although I had done paperwork online it still took another 20 mins of more paperwork until I was on the road, nearly an hour later than I planned. But that’s not whole story, had to do 2 trips to Bradenton cos first place over there refused to rent me trailer cos I was going to St. Petersburg, dreadful waste of time, thanx for nothing uhaul, very bad service
Robert F. on
Got overcharged
Darren M. on
Very friendly and efficient!
Miguel T. on
Great experience very well trained
krista P. on
Establishment was not very welcoming. I reserved my truck online and since the establishment did not open until 10am, I was instructed to use the online pickup option to retrieve my truck at 9:30am. I followed the prompts once I arrived and the gps was not working because it said I was not in the correct location while standing at the entrance to the building. I then had to wait until the attendant at the establishment arrived to open the business to retrieve my truck because I was unable to get through on the phone to uhaul nor to the gentleman whose number was listed online when having trouble connecting. I was only able to get through to this gentleman once the attendant arrived. All of this after I waited approximately 45 minutes in the heat waiting to get ahold of someone to rent my truck that I had reserved. This ordeal set me back an hour or more in my moving time, which we all know is precious time, especially in the morning with the Florida heat. However, the attendant, Basil, at Iceburg Auto Customs was very kind and helpful and also was able to give me a discount on my rental for my inconvenience, so I thank him. Otherwise, this was an extremely poor experience and I would reconsider renting from uhaul again if this online service is continuously broken (which I understand it is..) and these establishments don't open until late morning, hence a late start.
wendi C. on
Online checking wasn’t working today but the person working was very polite, knowledgeable and expedient. Three things that make renting a moving truck ( aka stress) much more bearable. Thank you
Gail C. on
I left my glasses in the truck my accident. I called and left a message that I would call again in the morning and come by to get them. The gentlemen call me back with in 5 mins and said he would meet me there to get them.. It was GREAT not having to go with out them all night... He went over and above to accommodate me!!!
lisa V. on
Mr. Roberts provided immaculate service. The vehicle was exceptionally clean and ready to go at my scheduled appointment time. Completing the required paperwork and payment transaction was seamless. I would definitely recommend this location if with you want quick, high-quality, and courteous service!
Yulisleidys F. on
He is amazing, very available, and gave amazing service!
Tanya S. on
Gentleman was very friendly and accommodating. The shop was undergoing some improvements and he needed to call me back at times. He did call me back when he said he would instead of me having to continually reach out.
Mark D. on
I used this location only because my original pick-up place was cancelled last minute. I was offered no compensation by the CSR for my extra mileage and inconvenience. It turned out OK, because this agent was very pleasant to deal with and the equipment spotless.