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IRIC W
Customer Reviews for Iceburg Auto Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn't see anything that needed to be improved. The gentleman than took care of me was nice and very kind. Next time I need a uhaul I will definitely go to his location again
DOREEN MThe person work of there has not patient, poor customer service
YASSINE NIt is hard to improve EXCELLENT
Rebecca LPick up and return moved through smoothly. I did not know this location was so close to me prior to this Rental. Now I have a new place that I will return to whenever I need to rent a truck.
JUDITH DThey have a letter on the box that threatens you on where to park units. (Extra Fees) Says you have to disconnect units and park them and separate truck and trailer as a store that has Uhaul in Colorado we don’t do that! Thought is was rude
MICHAEL HThe owner is rude and abrasive. I've rented from here twice. He treats you like you're unwelcome.
Jeremiah OAlways have the best customer service and very clean vehicle
JANICE FTerrible pickup method, unclear prior to booking and lengthy and complex process for no reason
Xavier GTruck was ready togo clean, direct instructions and no problems through out the process
Douglas WThank you for your kindness and professionalism. I was in a stressful situation and your truck was available to help me take baby steps after Hurricane Helene and Hurricane Milton. Thank you very much!
Denise FWas very nice and very helpful.
Sue Ato have a spare tire available at pick up area
RACHEL DMan at this location rude about where i parked my car when lot was empty and i am disabled . I did everything myself to check truck out .
francis lGreat instructions provided. There was room on the lot. Delivered after hours so I didn't speak with a representative.
Juan PPolite and friendly
Julie BThe gentleman was very rude, would not recommend this location.
Gloria AHorrible and I will never use U-Haul again. Very rude. I hated this place.
Ashley MPoor guy was busy with rentals and it was hot as hell
Terrie ALocation not secure. All equipment dropped off after hours is unsecured so easily attainable if a trailer. Wasn’t location I asked to pick up. Mgr Juan was a jerk. Very unprofessional. Location hours are late morning and when reservation is for 8 am; this location is not open until 10:30 am.
Rebecca JApparently the location on my contract was to a location that had closed down. When I called U-Haul to explain that no one was there treated me like I was an idiot. He keep saying that the location I'm at isn't what on his computer. He stated that he would transfer me to the division that could help but I was transferred three more times. I spent a of 37 minutes on the phone line and 35 minutes of that was hold. Terrible experience.
DAVID COnly one worker and a little rude because I was turning in a day earlier
Thomas HI've used the Uhaul location for several months and they've has been nothing but professional. Excellent customer service has always been the norm.
Michael WOwner was very rude. Harassed me about my service animal. Was extremely unfriendly place was very ghetto and run down. 0-10 do not recommend
Andrew DWhat a great location to rent a U-haul. The truck was super clean and new. I loved the floor protectors because you know they care about the condition of their vehicles. Check out was super easy and nice. Check in was super easy as well. They were well stocked with moving items and everything was neat and organized. A super friendly and helpful U-haul dealer that I would definitely go back to. Thank you for a great service, location and friendliness. It made moving day more enjoyable and very helpful. Thanks and have a great day!
elysia tOwner was not very friendly or nice at all! Rude and mean at times and not very accommodating. Joe at 66 th st north location were we reserved truck was outstanding. He was very informative, clean, organized and detailed!
rick mPersonal for uhaul in this office has a bad actitud towards customer.
Reimany RNothing ""very satisfied with service and sale associate
Janice FOwner was very polite, professional, and helpful.
Jonathan DDid not know that no one was at this location had to self check in and out was not much fun and making me park a 26ft truck in a small space when I was done wasn't much fun..The truck was battered all over with tons of X's where previous damaged had occurred. Price was good but overall experience was about 3 out of 5
David LWe had a problem with the sign in to receive the key and customer service wasn't very friendly or helpful. But overall everything else was good.
Carolyn PThe website is a complete piece of garbage,. It took over an hour and a dozen attempts to phone pick up the truck. Shop owner had no way of overriding phone pickup. Get rid of the website it is pure crap!
Thomas CFantastic experience. Equipment was available when processing same-day reservation, very clean and well maintained. Location was easy to find and readily accessible. Associate was friendly, thorough and very detailed. Would highly recommend for short term or long-term rentals.
Steven dCheck in was tedious. I completed all of the information previously but needed verification at pickup. Took almost 30 minutes before I was able to leave with the truck.
Jessica MSmall location using 24/7 access to pick up and drop off vehicles. Once I got my app to function properly, it was pretty seamless. I have attempted to rent vehicles over the phone at this location in the past and had very poor success. But the 24/7 U-Haul app worked perfectly.
Richard MThe owner, Basil was very kind and patient. I set up my reservation wrong online, he had to change the entire reservation and set me up the correct way. Upon returning the truck, I was completely shot by then. He was closed but still in the building, I dropped the keys in the box. Of course I didn’t read the directions and I needed the keys to get the mileage. Again Basil was so sweet and polite, he came out, took over and handled everything for me. I had definitely been his problem child for the month, he never showed it, he remained patient and respectful the entire time. Thank you Basil for a very good experience on what was a long and troublesome day for me. Cindy B
Martin BThe truck had a huge leak in the ceiling, front left. It rained all day and so much of my things and boxes got soaked.
Elizabeth WBasil was great!
karen eThe ramp would not rollout fully. It caused me a lot of extra work using the handtruck. I would like a reduction in the priced charged. I rent often from U-Haul and I have never had this problem before.
Jared PThe customer service was excellent
Armando RThe drop off was good...the pickup location was questionable..very unfriendly owner..never spoke above a whisper and acted like he hated us..wouldn't deal with him again..what happened to a friendly hello and maybe a thank you also
eugene tVery limited selection. Not their primary business. Very professional and courteous.
Timothy BThe Uhaul portion seemed to be an after thought.
Kevin RWhile convenient difficult to park. Staff helpful.
LYNN KPoor customer service
Ken AGreat service , Good truck
Habib Meverything was quite well done they're only a few things that need to be tweaked in the checking out process this was shared with the lady I had a conversation with who walked me through the last part of checking in. other than that everything was absolutely superlative
Paul DThe self check in asked me for pictures of stupid things. AND YOUR SYSTEM TRIED TO CHARGE ME FOR RETURNING THE TRUCK WITH 45 MILES LEFT ON THE GAS WHEN I PICKED IT UP AT 13 MILES…. 58 dollars over my dead body.. what you should do is refund me for the entire experience because every single person will know how awful my experience was and how terrible your customer service and truck rental process is. Both locations will get a review online as well.
Taylor MEverything is perfect. No need to change
Maricara TThe person that was working when I returned the truck seemed grumpy and at best rude. Check in was good. I’ve never had to verify anything I usually just give them my ID and it works but this time I had to provide an ALT contact. The system for that went decent and took about 3-7 mins. Hopefully I won’t have to do that ever again. At checkout as I was pulling in the truck I had my partner following me as I had some of my items in his truck bed and we get in the parking lot and the guy didn’t even say hello or good afternoon how’s it going he just went to asking about why are you parking there? Don’t clog up the lot. After that I was pretty on edge myself about how that went so I asked the guy for help with the return process and he explained to use the online system. I felt like this blew the service and that’s why I won’t recommend this location as the guy was very crass and not happy with life it seemed.
DOMINIC MThe manager was amazing. He helped me with the parking instructions and the drop off process. Given that it was my first time leading a unit. It was great and will repeat. Also he called me later to tell that my moms phone was left in the car so I could pick it up later anytime. Honest and kind service.
Juan CIt looked a bit worn but worked out fine
Christopher MClean the windshield
Patrick L