I reserved a Dolly, which was not there when I picked up (despite being confirmed). Parking wasn't clearly defined, sans some faded white lines out front. I received a call during my rental from the location asking me to move my car, that I wasn't in a parking space. Mind you, I would have to tear things down and pack up to drive back to the rental location to move my car, then back to finish the move. All this, at $0.99 per mile....no, thank you. I'm already having to do more work and made the move 3x harder than it had to be because I had to life/carry every box instead of using the hand cart that i had requested/reserved. In the end, where he felt that I should have parked was on one of the entrance/exit curb cuts for the street entry (there are two) - NOBODY in their right mind would think that the entrance from the street is a more logical and correct parking space than those with faded white lines. When returning, he took the keys and said he'd check it in later. I had to actually ask that he do so now and give me a receipt. POOR POOR operation - I live very close and would never use this location again.Michael C.
Moving Truck Rental in Saint Petersburg, FL at Iceburg Auto Customs
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Saint Petersburg, FL 33713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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U-Haul rep was amazingly kind and patient.Michael M.
My confirmation was not on time, door the business was locked, had to call the guy to come to the office then he argued with me about having a reservation, then his computers were down, after completing the order he forgot to give me the dolly, so we had to make a return trip back to the office to get the dolly. Very unprofessional and disorganized.Paul Jason A.
Owner at Iceburg was very efficient with the handling of the rental.KEITH P.
Absolutely HORRIBLE service! He complained from the second I arrived until I was hooked up and left. When he was moving trailers around to get to mine he even had attitude in his actions. This was a horrible experience for me for a simple rental. We also saw a return come in and he walked out with a look of disgust as we had.Patrick M.
Basil was one of the most expedient helpful customer service advocates i have ever met!MAZEN E.
Awful - arrived at pock- up 1 hr late- because I couldnt get out of work. They rented the truck we had reserved. Young girl at the counter was rude never had iContact was basically oh well you were late too bad. I explained that I should've known at booking that if I didn't make it right on the dot of the time that I would possibly lose that rental. I would've definitely called in To alert that I was still renting it I just wasn't able to leave work. I tried to rent anything else she said nothing was available I had to beg her to please call another place I really needed the truck to move. So she told us to go to this other place I would make a reservation for us and when we got there the guy had no knowledge of it and he had one truck and it wasn't ready. This is the worst U-Haul experience I've ever had.Denise B.
Basi,l the gentlemen at the desk, was pleasant and professional.charles H.
Nothing to improve. The gentleman who runs this shop was one of the friendliest of people. Nothing but respect. A+Elijah K.
Over charged my card and haven't called backSEAN V.
The customer service was definitely something to be desired at this location. I received the text message the day before to call and confirm so i did that. The employee said that our truck wouldn't be ready at our scheduled pickup time because he doesn't even open his shop till that time and would still need to clean it out. Now, this may not be his fault, the website should take into account of the business hours and prep time but how he handled it just rubbed me the wrong way. Would not recommend picking up from that location to anyone.Scott B.
A1 servicedavid S.
You can't adjust the mirrors without a screw driver. I am a 5'2â€ woman so it was difficult to have good vision with the mirrors. The truck and service were absolutely great thoughjennifer G.
Saff was very warm, supportiveJose G.
Iceburg Customer was prompt, professional and courteous. Everything went just perfectly and I would be glad, to do business with them again.william N.
Lot is very small and kind of difficult to find room to park the truck.Renee S.
I had a little trouble with my phone gentlemen still inside after hours working cleaning help me out the next day when I drop the truck off he seen that I was walking with a cane gave me a ride home very helpful man I appreciate it he didn't have to do it thank you very much sirGreg H.
The gentleman there was very helpful. Good customer service.Melanie C.
All went smoothly on returnKeith M.
I reserved a mobile pickup about 30 minutes prior to my reservation time. I received an email saying my reservation was received and I'd get more information after a specialist reviewed my request, but I never got an update. I showed up at 5:30 and attempted to selected â€œpick up my truckâ€ from the online dashboard but there was no option to do so. All it said was â€œupcoming reservationâ€. A worker at this location was able to help me with a counter checkout instead of using this fully mobile experience. I'm not sure if it was because my reservation was on such a short notice, but I imagine this could be an issue for others if there is nobody physically present during mobile pickup. FYI!JONATHAN C.
Nothing, service and product impeccable.Christie M.
Not the most personable person! Very direct and non-verbal. Personality of a robot!ROBERTO R.
First time I've rented from this location,would definitely rent from again.Friendly and courteous.CHARLES M.
Lots of options (equipment wise) quick and easy.Cailen B.