Customer Reviews for Illini Auto Solutions
(U-Haul Neighborhood Dealer)

128 reviews

2351 Washington Rd   Washington, IL 61571

(309) 481-4078

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(309) 481-4078

2351 Washington Rd
Washington, IL 61571

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

The driver seat belt had no tension on it and would not retract, definitely a safety concern.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

Aimee S. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
1.0

Ended up being closed and had do dropoff on phone.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Ed N. 
Rating:
5.0

Customer did not leave a comment.

todd P. 
Rating:
5.0

Customer did not leave a comment.

CAMERON N. 
Rating:
5.0

The staff were very friendly and helpful

WILLIAM C. 
Rating:
5.0

Nothing. Damiean is fantastic to work with and was a huge help. He kept .e informed the whole time and answered any questions I had knowledgeably and with professionalism. I am extremely pleased and have already recommended him to family and friends.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

TRACE S. 
Rating:
5.0

Customer did not leave a comment.

Curtis T. 
Rating:
3.0

Nothing against this location. But I had to drive an hour to get there. This is not where I reserved the trailer. I talked with Customer support, but my problem went unresolved.

MATTHEW L. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Thx!

ESTHER B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Konor M. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE Z. 
Rating:
5.0

Customer did not leave a comment.

HOLLI S. 
Rating:
5.0

Customer did not leave a comment.

AMY K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Nice convenient location, direct access to the 4 lane highway, owner lives close and provides amazing customer service. A pleasure to deal with and will certainly rent from them again in the future. As a fellow small business owner -- Damien and his team get it right.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Owner of shop was very helpful when I had issues with the online check-in. Very pleasant experience.

Anthony F. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
4.0

Customer did not leave a comment.

CODY MIKEL G. 
Rating:
5.0

NA

VIRGINIA N. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
2.0

The owner of the pickup location did not arrive to open his store which was the same time as my reservation. I had to call and request that they come to their location to open and issue me my reserved truck.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
4.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

Konor M. 
Rating:
5.0

Excellent customer experience

QUINN O. 
Rating:
3.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

JOLEEN S. 
Rating:
5.0

Just continue the great service

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

TERESA P. 
Rating:
4.0

The air conditioner did not work in the truck. It was a 7 hour drive to Tennessee and 90 degrees. I also would recommend that the truck be full of gas when initially picked up so there's no confusion when returning the truck.

ROBB K. 
Rating:
5.0

Too bad Uhaul can't take ownership of the 24 /7 programming and it's exceptionally terrible that you charge your customers for customer service you have to check the truck out and verify anyway. Local location was awesome professional and exceeded our expectations. Arizona Uhaul could learn a thing or 2 from them

JAMES K. 
Rating:
5.0

Went above and beyond to make sure I got what I needed and on my way. Great people.

Henry D. 
Rating:
3.0

The owner was very friendly and very helpful. I had an issue with the lighting on my truck and he took time to help me troubleshoot, even changed out the plug on the trailer wiring to see if that was the trouble. I had an issue when I returned the trailer. My reservation got mixed up with another person and when I returned the trailer, my account showed I owed a substantial amount of money. I called the location and the issue was resolved. The owner stated he didn't confirm my name when I returned the trailer and checked in another person. He did take care of this. I'm hoping my credit card was not charged the large amount of money verses what I actually did owe. My U-Haul account still shows the large amount so I hope everything is corrected.

JASON Z. 
Rating:
5.0

Little to expensive but needed it.

Wade D. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
1.0

Better customer service

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

BECKY L. 
Rating:
4.0

Employee was very nice and helpful

BRANDON V. 
Rating:
5.0

The guy in charge of the location was super helpful and awesome! Best UHaul experience yet and I've rented a couple. Thanks!!!!

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
4.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

DREW B. 
Rating:
5.0

Great customer service! Will definitely use again

Becky L. 
Rating:
5.0

Customer did not leave a comment.

AMANDA G. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM I. 
Rating:
5.0

Customer did not leave a comment.

Marie M. 
Rating:
5.0

It was pouring down rain after we loaded this truck and I hadn't noticed the top driver's side had a lot of caulking on it. Leaked like crazy and ruined all that was on the shelf above the cab. And even ran down onto the floor. You need to actually fix the leak before the next person rents this truck. Unloading wet, soggy boxes and salvaging what we could was not what we expected from an enclosed truck.

RICHENA B. 
Rating:
5.0

Perfect place to rent. Knowledgeable and hpful in our 3 day rental. Would rent from again. Thank you.

JEWEL W. 
Rating:
5.0

They made it simple and quick to get the truck and everything ready to go!

Brett M. 
Rating:
5.0

The gentleman, Damien Brown, who worked with me was AMAZING!!!

Craiig B. 
Rating:
5.0

Used their service for the first time based on their rating. Clean vehicles, friendly service. Would highly recommend! Upon dropping off my rental I calculated the gas wrong Damien made it right and I wasn't charged. Honest mistake. They didn't even have to message me and could have just charged me. But again they made it right and then some. Superior service 5stars!

Nathaniel S. 
Rating:
5.0

The people at Illini auto are very help and professional I definitely recommend them to anyone in need of a truck or trailer

BRENT P. 
Rating:
5.0

I received a text after I left that had a link to a set of photos for the trailer for me to review and confirm that the photos accurately represented the condition of the trailer. The photos were not Of the correct trailer. I had to return to the facility to get things cleared up. It would have been helpful to have been notified of the text and had the opportunity to review it before I left the facility. Other than that the pick up facility and staff were awesome

BRYAN D. 
Rating:
5.0

The owner was phenomenal to work with and very understanding of my circumstances. He explained the process and was very informative. I will definitely recommend him to others

Gerardo A. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Ryang H. 
Rating:
4.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Damien was very customer focused. Answered all my questions and even ones I didn't ask. Upon returning the trailer after hours, I had difficulty unhitching it. I called late at night and he drove to the sire to help me. Excellent customer service. He should be considered as a valued employee. Can't say enough about him.

Jude G. 
Rating:
5.0

Damien was extremely helpful! Great in town rental experience!

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Great customer service at pickup location and at the corporate customer service phone number (Kimberly was fast, efficient and super nice). I am a repeat customer and will continue to rent from Uhaul for my future needs!

DEBRA S. 
Rating:
2.0

I was quoted and reserved a rental truck for $243, but my CC was charged $263. I received NO information regarding the rental and it's cost while in the pick-up location. Nothing was emailed to me until I returned the rental and that is when I saw I was charged incorrectly. I will be contacting U-Haul regarding this over charge.

ellen M. 
Rating:
4.0

Customer did not leave a comment.

MAX L. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Use the data provided in the online check in process.

Todd G. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

No one on duty, but a number was provided. Called and was told to just drop off the trailer and we could simply leave. Overall good service at both locations.

Mike Z. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

Ariel N. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

The U-Haul representative at this site was very customer friendly. If I ever need U-Haul again, I will definitely return here.

Joey B. 
Rating:
5.0

Customer did not leave a comment.

NILE S. 
Rating:
5.0

Not sure how to make it a better experience. Damien was very friendly and helpful. The van was clean and worked perfectly.

Daryl D. 
Rating:
5.0

Customer did not leave a comment.

drew S. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

Keith E. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

ronald C. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

It was an unexpected need, practically spur of the moment, and the man I spoke with was so helpful. He made the situation and process so easy, and I'm so grateful. Thank you.

MICHAEL K. 
Rating:
5.0

Staff was very friendly & helpful. They made it a very easy process.

Tara L. 
Rating:
5.0

Customer did not leave a comment.

Danny D. 
Rating:
5.0

Customer did not leave a comment.

Jeriann M. 
No reviews have been submitted for this location.

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