Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used their service for the first time based on their rating. Clean vehicles, friendly service. Would highly recommend! Upon dropping off my rental I calculated the gas wrong Damien made it right and I wasn't charged. Honest mistake. They didn't even have to message me and could have just charged me. But again they made it right and then some. Superior service 5stars!
The people at Illini auto are very help and professional I definitely recommend them to anyone in need of a truck or trailer
I received a text after I left that had a link to a set of photos for the trailer for me to review and confirm that the photos accurately represented the condition of the trailer. The photos were not Of the correct trailer. I had to return to the facility to get things cleared up. It would have been helpful to have been notified of the text and had the opportunity to review it before I left the facility. Other than that the pick up facility and staff were awesome
The owner was phenomenal to work with and very understanding of my circumstances. He explained the process and was very informative. I will definitely recommend him to others
Damien was very customer focused. Answered all my questions and even ones I didn't ask. Upon returning the trailer after hours, I had difficulty unhitching it. I called late at night and he drove to the sire to help me. Excellent customer service. He should be considered as a valued employee. Can't say enough about him.
Damien was extremely helpful! Great in town rental experience!
Great customer service at pickup location and at the corporate customer service phone number (Kimberly was fast, efficient and super nice). I am a repeat customer and will continue to rent from Uhaul for my future needs!
I was quoted and reserved a rental truck for $243, but my CC was charged $263. I received NO information regarding the rental and it's cost while in the pick-up location. Nothing was emailed to me until I returned the rental and that is when I saw I was charged incorrectly. I will be contacting U-Haul regarding this over charge.
Use the data provided in the online check in process.
No one on duty, but a number was provided. Called and was told to just drop off the trailer and we could simply leave. Overall good service at both locations.
The U-Haul representative at this site was very customer friendly. If I ever need U-Haul again, I will definitely return here.
Not sure how to make it a better experience. Damien was very friendly and helpful. The van was clean and worked perfectly.
It was an unexpected need, practically spur of the moment, and the man I spoke with was so helpful. He made the situation and process so easy, and I'm so grateful. Thank you.
Staff was very friendly & helpful. They made it a very easy process.
Went much better than a lot of experiences we gas with uhaul. Picked up with no difficulty and was able to switch dropoff to a closer location. Was generally pleased.
The owner did an excellent job for me. The online pick up was not working. It was very late in the evening. He help me with my contract well past business hours. It was fantastic
Easy to pick up equipment
It appeared like the dolly's zip tie had been broken prior to my use. I didn't look in the back of the truck until I my check in was complete via the U-Haul app. I did not utilize the dolly at all, and I am unsure if I was charged for it.
Using the Uhaul ap for returning equipment was worthless.
Employees were really nice and worked with us quickly with what we needed in little to no heads up. I would definitely recommend the Washington location and their help!!
This was literally my best uhual experience ever. And I've done a ton of them. As long as I live in Illinois I will use the location exclusively. 5 star service ??
Damian the person that I talked to was super nice.
Let the costumer know they got to take a pick of the odometer before they put keys in drop box
Reservation was suppossed to be picked up starting at 1pm for 24 hours...to needing to be returned at 9pm.???? Then, guy at dealer says return by 9 am for another reservation????? Who, what, where is going on? Lady i called to clear it up said its due back in the morning or wed face $50 fee, then referred me to some regional guy Jeff Shutt, in the am who didnt answer. We were super rushed. Unacceptable. We didny even finish our move. Bad business!!!
The owner of the business was extremely helpful professional and friendly. Would highly recommend doing business with this U-Haul location.
Making me take all those pictures was stupid
I was very happy with the service that I had received
Nothing. Everything was easy and simple! Great customer service!!
Communicate drop off time and length of rental - make sure all key points to contract are verbally communicated.
Maintain the equipment better!!
Fast and friendly!
We checked in online a couple of days prior to pick up. When we got there we had to wait an hour and a half because of computer issues at U-Haul. We also got 2 separate bills. One for the truck and one for tow dolly and pads. They had the wrong address on the billing as well! Because of the inconvenience, we were told we could drop truck off at 5 pm instead of 9 am.
