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KEVIN J
Customer Reviews for Illini Auto Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was extremely professional and very responsive. When I could not get in touch with him right away he got back to me within 5 minutes. Was easy to get a hold of even by text. I would recommend him to everyone.
RODNEY SVery pleased,dealt with him plenty of times,always a good dude
Melvin BOnly bad thing is the price. If we have to fill the tank up, paying per mile seems a bit excessive. I drove 65 miles and 20 bucks in gas along with the rental fee. Over 100 bucks seemed crazy
Mike SUsing the uHaul website reservation system was a disaster on an Epic scale. Our reservation was changed/moved 3 times before ending up at Illini Auto. Booked at General Store Bayview (approx 2 miles from house being worked at)... uHaul moved reservation to N Allen Road, Peoria "because it was closest to Bayview" (it was 15.7 extra miles one-way 0_o). Called and had reservation moved to Safarii Auto, East Peoria, showed up to get truck but unable to get truck as it was returned after hours. Called and customer service suggested a location in downtown Peoria that was approx 6 miles/12 minutes away from Safarii Auto. After further discussion with customer service, finally moved to Illini Auto (approx 6 mile further). After much chaos with our rental reservation, Damien at Illini Auto was super helpful and great to work with. I would definitely go back and work -directly- through him at that location again.
John GExcellent customer service and easy transaction!
Andrea WRented several time from this location and I appreciate how well this guy works with me.
Charles BOwner was polite and professional. Truck was in good condition.
DAVID WThe place was closed so we parked and put the keys in the drop box.
Susan JThey would not answer the business. I called the location where I would be dropping off in Tilton Illinois and the Lady there was amazing. Very kind very helpful
HEATHERANN EPolite, friendly and helpful! I would gladly rent from this location again.
Diana MHad to call a number to have a person to drop off a unit. Nobody around Went to another uhaul drop off and it was close ! Had to go on internet to fill out drop off! Information. No access to internet. Frustrate !
EUGENE AMake sure that you get some salt on your walkway. I nearly fell when walking up to the door.
William PInstall a jack on the trailers. Good god they are heavy!
Thomas DAlways a great experience!
TRAVIS OVery helpful and efficient!
Anthony GDamien went above and beyond to ensure I had everything I needed and even went as far as to help trouble shoot a flat tire that occurred before being able to move. I would tell everyone to use this uhaul location and could not be more pleased with my experience. 100/10
ALEXIS EGreat pick up location - will use again.
Mark MExcellent and easy process for a Sunday when no one is in the office. Second time I've used them and I will use them again.
Gary FDamien was very accommodating and friendly. The fees were great and the trailer was perfect for our need! Pickup and drop off was super easy! Will def refer to my friends and family!
Julie MI was never given a reason for my pickup location being changed. This effected planning around time needed and milage. Guy working there took time to walk me though loading the vehicle onto tow dolly.
David UThe UHaul check in experience is very difficult (on line). The site is very slow and cumbersome. I really appreciate that the gentleman at illini auto was there to check me in for my rental!
Don DI don't believe there's anything I could say although that the counter person was very nice very respectful and very helpful
Albert SIt was after hours we just dropped it off
Eveline DClose to home and easy to do business with
Don DGreat interactions and kind service
Timothy BVery friendly and easy to work with!
Bryndy SAbsolutely the best uhaul dealer!
jennifer hFast friendly service. Would use them again.
Mark YWas very nice and helpful. Explained everything to me and gave me a extra day.
Bryan EGreat customer service
Richard SDamion is the man :)
Chuck KDrop off was quick and easy and we dropped it off 2 days early. Would definitely Recommend them.
Scott MVery convenient! Everything went as planned and hoped for
Don DGreat experience!
Lynda GMake sure the person hooking up transpirt is well trained as one tire strap came off and other was very loose. The strap winch was not all the way locked and strap winches were not in front of tire at all. I probably drove at least 20 hrs when noticed it and found a uhaul. They showed me why strap fell off and other one real loose. This really is not acceptable. They are in charge of securing my vehicle. Same thing happened last time I moved about 3 years ago, one strap fell of about 6 hrs in when noticed. I won't be using uhaul again.. The guy was super nice but not well trained.
Diane FThe guy we dealt with was wonderful! We spoke on phone and he answered my questions.
Randy WI called ahead to confirm the drop-off and availability of assistance for unhitching the trailer from the tow vehicle. The attendant came out of the building as he saw me pulling up, and quickly unhitched the trailer. The attendant was super friendly and helpful, and I got on my way quickly.
Crystal BDamien was very very helpful, and the location was perfect for our needs!
Vonda JDamian went above and beyond to accommodate us.
Robert KThe driver seat belt had no tension on it and would not retract, definitely a safety concern.
Jacob REnded up being closed and had do dropoff on phone.
Eric LThe staff were very friendly and helpful
WILLIAM CNothing. Damiean is fantastic to work with and was a huge help. He kept .e informed the whole time and answered any questions I had knowledgeably and with professionalism. I am extremely pleased and have already recommended him to family and friends.
STEPHEN BNothing against this location. But I had to drive an hour to get there. This is not where I reserved the trailer. I talked with Customer support, but my problem went unresolved.
MATTHEW L