Clean after each use.SANDRA KAY R.
Customer Reviews for Imagine Multi Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carlos A.
Skip the line is not an option here to get the key via mobile pick up. Employee was not friendly at all and service was not prompt. Dolly was not in the truck as requested, had to go back to pick it up.COURTNEY E.
I didn't get the text message to finish the check in until I was 15 miles away from the location. I had no internet connection to contact you. and the office was already closed.MARK D.
Didn't bother to check in my return. Quoted me $39 and the final came out at over $60.AUSTIN S.
Customer did not leave a comment.BUNNY F.
Very unwelcoming, and overall a uncomfortable and unpleasant experience. I would not go to this location again.Andrew H.
Customer did not leave a comment.Rose A.
This location over charge me, added insurance without my authorization and check in my vehicle later then the time I return it to charged me an extra date rentalJasonp B.
better training for rental agent , agent on duty could not explain the what the insurance was for or what was covered , only the amount , manager was called on the phone to explain insurance coverage which i accepted , was a terribly long wait time in line , agent worked store, sends money grams etc , offering multi services with only one agent working , long wait timeJeffrey R.
truck was not where it was supposed to be ... was 1.6 miles away ... no worker would drive me there, had to walk in 90-degree heat ... truck had three bottles of old water ... did not have the 6 furniture pads i had ordered ... was not given the lock i had been told would be given to me ... knob of manual windows kept coming off ... service light was on most of the trip ... and the sun visor continually fell down -- it could not be inserted into its receptacle when not in use -- and with about 500 miles left in my trip, it actually CAME OFF .... EXTREMELY DISSATISFIED ,,,,, and to top all this off, after i had gotten my belongings stored on West Lake Meade Boulevard, where Sharon, owner (?) was very helpful, i got an email saying that U-Haul was sorry to hear that I had canceled my storage with them --- WHAT CANCELATION ??? -- my stuff is still there !!!!!!Philip C.
This was suppsoed to be a no contact visit. It was far from that. truck wasn't cleaned but she did sweep it out. getting the key was a hassle. communication was poor. I was even told to go into the store to get the key. Store was not clean.Paul B.
This was not the typical UHaul dealer. I had to bring blankets into this account. It was like a small grocery store. Only one person workingsteve W.
Customer did not leave a comment.Craig K.
Customer did not leave a comment.edwin D.
That could not communicate because they spoke no English they were not helpful, rude and the place was hard to find and unkemptMichael E.
Customer did not leave a comment.Dan D.
Customer did not leave a comment.Walter J.
I booked over a week in advance drove 3 hours to pick up a 15 ft truck and they only had a 10 footer so I had to leave furniture behind. Hugh loss for me then I returned it a day early and was charged a after hours fee. This was such a disaster. Very unhappy.Christine A.
Did not have the truck I ordered and treated me like they dont care and it was my fault for them not having truck. Horrible serviceSergio M.
Customer did not leave a comment.stacey J.
Very clean and good condition. Neat, I was impressed!Yanacely N.
Customer did not leave a comment.v220250573630 V.
Nothing that I can see I loved itDEWAYNE M.
Customer did not leave a comment.Tara W.
Return was a complete nightmare. I returned the truck at 9pm(Sunday) I understand the location would be closed. Knowing this info I parked the truck in front of location to drop keys in box. The box had a huge note taped to itâ€ No dropsâ€ I have proof photos upon request. I then called uhaul customer service. I assumed Due to covid 19 the wait time would be longer than usual. I waited 1 hr before Customer service answered. By this time I decided to drive the truck back to the west palm beach Location where I picked it up from. Maurice from customer service told me to drive back to the Port St. Lucie location to avoid extra fees. He also tried to contact and email the district manager at the location, both efforts returned void. Maurice said that he's notating the account, he apologized and we ended the call. Now that's 2 hrs!!! Drop off truck, waited for the location to open to return keys to attendant. This young lady who refused to give her name ( Haitian or Jamaican decent) would not accept the keys. She said we would need me to take the truck to another location she didn't want the truck there. After explaining to her the ordeal that I experienced. Her response was I can't take this truck. She stepped back, a gesture of not grabbing the keys. The keys was placed on the counter then exited the store. I hope this survey in no way damage the reputation of the pickup location. Really great service on Okeechobee Blvdmona M.
Customer did not leave a comment.james K.
I don't like the fact that you get charged for every single Thing .. it's b.s. and I won't my $200 back! There's a crisis going on out here and you have the nerve to take so much money away from me and now my kids will starve. Have you no heart. It's gods Judgment day what side are you on.Stephanie W.
I made complaints about recieving a dirty and damaged vehicle when I arrived and they just shrugged. CHILDREN were running the business and they didn't have a clue. When I say children, I mean 15 and under. A teenage girl checked me in and a prepubescent boy walked me to the truck and handed me the keys. On my drive, a COCKROACH crawled from out of the passenger side door panel up the window. It returned to its hiding place when I screamed and nearly swerved. The truck was FILTHY when I picked it up and the kids just shrugged at me. The entire experience was unacceptable, and I will search for a rental truck company that actually tries to do good business next time I need a truck... No one, across the board seemed to care about the cockroach infestation and I HOPE they didnt nest in any of my personal items.Tonya T.
Customer did not leave a comment.Chuck O.
Customer did not leave a comment.ronald P.
Customer did not leave a comment.Craig G.
i need a van and you have one...perfect matchEva Deanne M.
Everything went fine.Ram M.
Customer did not leave a comment.carmelita B.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Harold F.
It was hard to communicate with the customer service rep. Very poor English skills.Susan P.
Communication issue. My time is as important as everyone else and I spent 1 hour 15 minutes just to return and pay. Very dissatisfiedDonna B.
The woman this I came in contact with was very rude and I had to wait 45 minutes and ask to please come check truck out and she bill me 142+ still waiting on bill to see whypaul A.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.Shelley W.
Customer did not leave a comment.Fils D.
This location should be closed as there're very unorganized and unprofessional. Staff actually refused to check in my uhaul since they were busy. She told me I should've choose another location like Bayshore!Deontre R.
Customer did not leave a comment.Azhari T.
Nothing you guys are pretty good understandable and I addition I'm happy with my rent the truck and always count on you people to help me thank you in the future thank youWilliam L.
The time that it took for me to complete the rental process took more than 45 minutes due to the fact that the uhaul computer system was running slow.COTTO M.
Customer did not leave a comment.john P.
TRAINING...TRAINING...TRAINING...Tried to charge me for fuel saying I was on empty, had to tell her to turn the ignition on to get a fuel reading...very SLOW...truck not clean. After being a U-Haul Manager for 5 years this was unacceptable by my standards...TRAINING...TRAINING...TRAINING. U-HAUL HAS GOTTEN TO THE POINT WHERE THEY JUST WANT TO OPEN DEALERS WITH NO TRAINING.Patrick C.
The lady barely spoke English and had no personality. It was as if she either didn't understand the rental process or she didn't care. I am not sure. I have to rent a truck again in less than 2 weeks and will find somewhere else to go even though the location is very convenient. Might even need to go to Penske. That was too much money for the type of service I got.Ian L.
Friendly and slow.Robert B.
Customer did not leave a comment.Hedwige B.
Dropped off on Sunday, so the location was closed. I called the following day to assure the return and the people were responsive and helpful.John C.
Customer did not leave a comment.Renand B.
Customer did not leave a comment.Azhari T.
Had to wait while the odometer was reset from kilometers back to miles in order to calculate the mileage charge.EUGENE V.
Customer did not leave a comment.Frank H.
Customer did not leave a comment.Leslie S.
I was over charged i new nothing about the app when drop offlatricia R.
Customer did not leave a comment.Frannia C.
Customer did not leave a comment.Douglas arquimid M.
Customer did not leave a comment.MARIE P.
Well actually i'm not the one that used you or your equipment rather it was my daughter and she said everything about you establishment and equipment were great and everyone was definitely outstanding. Thank you John and Allison NeuJohn N.
Customer did not leave a comment.NANCY G.
smooth rental processAzhari T.
Agent was sweet - knowledgeable and helpfulKimberly S.
Customer did not leave a comment.NYAISHA C.
Worse experience I have encountered renting a vehicle. Van documents were not prepared, never reviewed with me. Did not inspect the vehicle with me. Language barrier, and to top it off I was sent further of a distance location that I requested which added an additional 8 miles. No spare tire. I really must speak with a corp representative and need an adjust to my bill.Richard B.
Customer did not leave a comment.Zakiya H.