Customer Reviews for Imlay City Indoor Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Imlay City Indoor Storage

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David M. on

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Thanks so much!

Anthony O. on

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Customer did not leave a comment.

Charles B. on

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The guy here was super nice and even helped us save money by recommending we bring the trailer back to the same location for half the cost. I really appreciated everything he did for us!

ROBERT P. on

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When we tried to return the dollie there was no one there the place was closed when we arrived at 2:00pm. We called the 1-800 number and they told us to just leave it there and when someone came in they would check it in and send us a confirmation email. We did receive the email but we had also talked to a manager who offered us a $50 refund for all the trouble which was very nice of him.

Michael C. on

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Passenger door could not be unlocked.

Tammy B. on

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Customer did not leave a comment.

Gary H. on

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It was a pleasurable experience

Patrick C. on

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Customer did not leave a comment.

Connie K. on

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In my previous experiences with Uhaul, I usually see the truck ready to go and pulled up front when I pull in to the rental location. This was not the case at this location. Basically the gentleman working handed me the keys and said there you go... I asked if he was going to take the advertisement sign out of different window of the truck and he said no you can just fold it up and put it behind the seat. He didn't walk me through anything like my last uhaul rental location had done. I felt as though I was an inconvenience to him. He wouldn't even get off his chair. I originally chose this location due to the office hours and the availability to drop off the truck at my own convenience. I will never go to this location again.

JENNIFER H. on

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Terrible experience. Will never use U-Haul again. Character limit is too little to describe the issues we had...

jenell K. on

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Billing could be better.

JENIFER O. on

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Customer did not leave a comment.

roger c. on

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Richard W. on

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Gregory E. on

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Roger Y. on

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Picup was scheduled for 9am at Parschs Gas Station on E. Capac. One way 15 foot truck had been onadvertently rented for local...so, no truck available. Young lady at counter was NOT properly trained to resolve such a situation. Fortunately Brian Zender at B&B Auto did. He eas VERY gracious and helpful. Brian called the area manager and got us hooked up with the 15 foot truck at the storage facility. I ordered and paid for blankets, a queen size mattress cover and a dolly. None of those items were provided! Outside of Brian's stellar help, UHaul gets an "Epic Fail" on this rental.

Gloria M. on

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The gentleman that helped me was wonderful.

Kevin N. on

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Customer did not leave a comment.

Michael F. on

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Friendly and helpful

Brad R. on

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Had issues with the key lock box on accessing the key. Made it hard because there wasn't any employee onsite. Ultimately fixed but took 30 minutes.

LENA S. on

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Excellent

Richard D. on

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had a 9 ft van drove 41 miles and put 2.5 gallons gas back in and they charged me 10 dollars I should have took a picture of the gauges I dont know what the vans get miles per gallon but I thought 10 dollars was unreasonable I have rented vans before and never had a issue if u could check in to it that would be nice