location was closed on my scheduled drop off day. I was charged for "after hours" and for cleaning fee for both truck and trailer. I swept truck and trailer out but 1100 miles of driving in rain and snow outside was dirty. I don't have a car wash big enough to go wash it and that shouldn't be my responsibility. Lady that works this location is very unprofessional, second time dropping off at this location and both times have been a nightmare. I will never use uhal again!!!
CHRISTOPHER H
Imlay City Indoor Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Imlay City, MI 48444
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- 4.0 Average Customer Rating
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Friendly Staff & Great Location
DAVID JRented a tow dolly, one of the hooks on the end of the secondary safety chain that goes around the car’s front control arm had previously come off the chain, and someone had reconnected it with a thin piece of 12 gauge wire, which would obviously not hold any force should the safety chain be needed. Indeed it broke shortly thereafter under normal driving and I had to go to a hardware store and get the proper chain link connector and fix myself. While I received an email from Uhaul that offered me a free hook up inspection, no one at this location knew how to hook up the tow dolly, could not help me, and said they could not give an inspection.
timothy MI have more of an issue with u haul. They set me up with half a tank. I used a little more than a quarter tank, I tried refilling to half a tank but the gauge was not showing the correct level even with me turning the ignition on and continually checking. In the end I ended up filling the tank. U-Haul said since it was a problem with the gauge they would call me back but never did. What a rip off, keeping the tanks at half full and then no way to fill it back to half. If I was given a full tank in the first place it would not be an issue.
MARK HNothing
Richard K