Customer Reviews for Imperial Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The office was nice and they had a friendly staff.

Rating:

4.0

The location was closed at time of drop-off so I'm not able to comment on the personnel. The instructions directing you to the website for online return was veasily vsible above the key drop-off box. The online return process was straight forward and easy.

Rating:

5.0

The young lady who helped me was amazing.

Rating:

1.0

The manager told me to unload the tow dolly myself and move it to their storage area. In the process I fell and the tow dolly fell across my upper leg. When I hobbled inside, she began to argue with me about not doing it right. Have somebody else greet customers. Don't ask the customer to do your work for you. And when they hurt themselves trying to please you, don't yell at them about how they did it wrong.

Rating:

5.0

Megan was very helpful. I had no issues from this location & was given a contract for both trucks.

Rating:

3.0

I had unlimited miles but for some reason you charged me $9 for additional mileage with no explanation. Ridiculous

Rating:

5.0

Was closed on drop off but I’ve used them before. Very friendly and helpful.

Rating:

3.0

I am not the most tech savvy person which left me very frustrated at this process. Not that it was bad just frustrating

Rating:

3.0

Was charged an extra 40 something dollars for an extra day however I was told my turn in was on Thursday, which was the day. I turned it in not sure what the charge was for.

Rating:

3.0

I did not interact with anyone at this location as I dropped off on a daturdsy

Rating:

2.0

The U-haul was blocked in and I had a hard time getting the vehicle out. The U-Haul is so so bad!!!! It took me 3 hours to pick up the U-haul!!!!! U-haul customer service was horrible.

Rating:

5.0

I believe if you would have people to actually be present when picking up and dropping off the U-haul would be a whole lot easier. Then on the telephone I did not like that. I like it to be more personable.

Rating:

5.0

A+++++++++++ Pleasure to deal with!

Rating:

2.0

The truck I rented had a bad shake in the front end due to some type of damage that happened from a prior rental. Also, one of the tail lights on my auto transport barely worked and when I notified the attendant she said there was nothing she could do about it that she couldn't fix it

Rating:

5.0

drop off was fast and easy

Rating:

5.0

I did not know that my destination had a U-Haul return. Megan, the manager noticed that my location was different and switched it in the computer system allowing me to leave the vehicle on the property which was extremely convenient.

Rating:

5.0

The young lady was very friendly and helpful.

Rating:

5.0

Thank you !

Rating:

4.0

Overall good experience and good service. Only "even better if" is if the location had a larger selection of trailers to choose from, however, this may be a result of me booking my reservation late.

Rating:

5.0

No improvement needed. Staff was polite & professional. Equipment was clean. Maybe advertise a veteran discount?

Rating:

5.0

Megan was awesome

Rating:

1.0

I have never had a successful rental from there. I have to drive way out of my way to A to Z auto on Watson to rent smoothly. I set it all up online before I showed up to the location. That said they opened at 9 am. I spent 45 min trying to get my Mobil check in to work because my cell phone wasn’t working at there location. I would drive not even 1 min away and my phone had great service. When I returned truck at 2 no one was there again.

Rating:

5.0

Very personable help. Fast and reasonable.

Rating:

5.0

Excellent customer service

Rating:

1.0

Terrible location. Extremely dangerous. Requires multiple lanes of traffic to be blocked to return trailers. Not helpful representatives, they over charged me even though the contract and receipt both showed I shouldn't be charged. Refused to help, so I had to open a dispute with AMEX to rectify the problem. AMEX dispute has already been accepted because my proof of UHauls errors were so blatantly obvious. The "area manager" won't answer his phone nor return calls. This location is dangerous and incompetent.

Rating:

3.0

Everyone was out to lunch when we arrived to drop off the truck which isn't an issue but the internet is spotty in this area so it took awhile to get the truck checked in.

Rating:

5.0

Nothing at this . We love our customer service person also. Kathie was very very helpful. Awesome

Rating:

5.0

Kate was fantastic and wonderful to work with

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Very helpful and easy to work with!!

Rating:

3.0

Get rid of those door locks upon pickup. They truly are a pain in the butt

Rating:

5.0

This location was easily accessed and clean. However uhaul overall was not a great experience. I had reserved one for 730 am and when I went to pickup it said it's not available until 10 am. I had people waiting. Then had to reserve this one on the fly and put me way behind for the day.

Rating:

1.0

There's no cell service to self check out with.

Rating:

1.0

Educate employees on proper hitch attachments and proper hitch installment

Rating:

5.0

#1 U-Haul Dealer in the area

Rating:

3.0

confusing on where to park, process was fine

Rating:

3.0

Zero customer service. My daughter left a toy in the cab and I could not get anyone to answer the phone to see if it was found. Eventually talked to a remote call center but never heard back. Would never rent from this center again.

Rating:

1.0

Having a woman deal w hooking up the trailer ended up with the trailer popping off the ball. She was unable to connect the 2 inch ball so she went to a smaller ball on the hitch then when we hit a bump in the highway it popped off leaving the trailer looses to ram into my truck bumper until we were able to pull off the highway.

Rating:

3.0

Sits on busy road and depending on traffic level its hard to maneuver picking up and dropping off a trailer. Trailers are just shy of street shoulder on outside of fence.

Rating:

3.0

We waited an hour to get the keys (Sunday pickup). When I booked, I asked the agent to give me step by step instructions. She suggested I could call her after hours answering service and they would relay the message.The answering service never picked up. After MANY calls to any U-Haul number we could find, we were told we could get a truck at another location, not convient at all.After an hour the "error" was corrected.Not impressed with customer service or u haul app

Rating:

5.0

Great friendly staff. Very helpful.

Rating:

3.0

Better Internet to actually do the mobile transaction!!

Rating:

5.0

Truck was not in good condition... aside from the physical damage, it was not running well. I don't think it was a local truck and hadn't been at that location long though.

Rating:

5.0

The lady at the front desk was very helpful and courteous. Will definitely use them again if I need to rent a uhaul.

Rating:

1.0

Absolutely terrible experience. They closed the office without informing me

Rating:

4.0

Once we got past the online self check in process (was our first time), it was ok.

Rating:

5.0

The staff had a large pipe wrench that we needed to tighten our towing ball, very helpful

Rating:

4.0

It was not easy getting someone to answer the phone originally but once I made contact everything went smoothly.

Rating:

5.0

Easy return and very welcoming.

Rating:

3.0

Next time if a uhaul isn't available at a location make sure to give a notification when setting up the rental. I had to drive half way across the county and it delayed our move by an hour

Rating:

3.0

The location for pick up and drop off of the trailer is on a shoulder of a busy highway 61/67. Very scary for trying to hook up or unhook.

Rating:

5.0

Nothing it was great.

Rating:

5.0

Our experience was great and we will be renting from there again!

Rating:

5.0

Tina was very helpful, efficient and professional. The office was clean and practiced social destining. Thanks again, Mike S.

Rating:

5.0

I sincerely appreacte the ease and confidence of using this location. Tina was able to assist us with extending our contract when our move was not going well and made me feel comfortable.