Great friendly staff. Very helpful.
BRYAN E.
Customer Reviews for Imperial Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better Internet to actually do the mobile transaction!!
Patrick N.Truck was not in good condition... aside from the physical damage, it was not running well. I don't think it was a local truck and hadn't been at that location long though.
RACHEL B.The lady at the front desk was very helpful and courteous. Will definitely use them again if I need to rent a uhaul.
MICHAEL G.Absolutely terrible experience. They closed the office without informing me
Ben A.Once we got past the online self check in process (was our first time), it was ok.
Lester B.The staff had a large pipe wrench that we needed to tighten our towing ball, very helpful
Brian K.It was not easy getting someone to answer the phone originally but once I made contact everything went smoothly.
AL B.Easy return and very welcoming.
Lindsay M.Next time if a uhaul isn't available at a location make sure to give a notification when setting up the rental. I had to drive half way across the county and it delayed our move by an hour
Dylan M.The location for pick up and drop off of the trailer is on a shoulder of a busy highway 61/67. Very scary for trying to hook up or unhook.
Barbara S.Nothing it was great.
WILLIAM P.Our experience was great and we will be renting from there again!
Rebecca S.Tina was very helpful, efficient and professional. The office was clean and practiced social destining. Thanks again, Mike S.
MICHAEL S.I sincerely appreacte the ease and confidence of using this location. Tina was able to assist us with extending our contract when our move was not going well and made me feel comfortable.
CORBET M.Great customer service
CHRISTINE P.The service at the location was awesome, the truck was clean and didn't smell funny. Seemed well maintained for having over 100k mileage. Returned after hours and the online process was SLOW! Couldn't get the website to recognize my location for about 30 minutes. I was ready to just throw the keys in the drop box with a note. Then the app started working and it took a while. I dont know if the servers were slow or if the cell service was bad but it took WAY longer than it should have.
Phil H.This place was so awesome and very helpful! Understanding, kind, informative. Thank you again!
Cassidy E.nothing the lady was very good at her job
rick W.Employee cursed me out and refused to help me what so ever. She continued to curse at me and appeared to be under the influence.
Roger K.They told us when the tow dolly was returned that the pick up location should not have charged us the $33.15. Very convenient location and staff.
Tim W.Make the check-in from cell phone an easier process. Customer Service was difficult to speak with. The whole ordeal took 45 minutes, which put me behind on time to pick up the truck. When I called to extend the time an hour, customer service wanted to charge me an extra day. Eventually they claimed they would allow extra time, at no charge, but I was billed extra anyway.
Amanda C.The van's floor board wasn't clean and it smelled.
Mandie S.Great friendly service
James C.Nothing. Everthing was perfect.
Sandra C.Megan was a great help with this rental. I would and will suggest U-haul and this store for Jefferson County peeps to rent through!
Teresa B.Very smooth transaction. The only negative was that it took them a while to respond to me when I brought the trailer back.
Mike K.The herculaneum no location where I signed up gave me some misinformation. They weren't as professional.
Barb G.The staff at this location is extremely unproffesional and unorganized. They failed to contact me and let me know that we forgot our ID's with them, which held up the closing process of selling and buying my homes. They were not present at the location until 1/2 late on friday, 7/19. We returned the truck at 5:30 on Friday 7/19 and she did not actually check it in until after 11am on 7/20. Which, I had to call and remind her to complete this task.
Emily L.Guy finalized the rental using a phone instead of a computer, so it took a lot longer than it should have. Also he lit up a cigarette while I was hooking up the trailer and he didn't bother to check to see if the lights were working before I left.
John M.So helpful and friendly! Thank you!
Joe B.Was quoted for a one-way trip .89 per mile plus the $29.99 for the 15 ft truck rental that should have come to just $67.37 but when the contract was printed out it was $118 ask why this was and the agent didn't know why and had to call someone else who had to inform them that a one-way trip was a fixed rate of $118. They didn't even try to adjust the price even though they misquoted the price. They also only gave us exact miles to the drop off UHAUL which caused us to pay for an additional 5 miles of travel. Not happy with UHAUL.
Dennis F.Professional and friendly. A good experience
Sue P.This was my first experience renting a moving truck, the gentleman (I am terrible with names) that helped me, was friendly, efficient and very knowledgeable. He really made the process an excellent one, for me.
CHRISTINA G.The oil in the truck was very dark black. It had not been changed in a while. We also had to add oil During our trip.
cynthia M.Everything was great as it always is. Thanks, Kara Wyatt
Kara W.This was a terrible expierence.... The location asked me if I needed a dolly even after I had already reserved one... I said yes got the truck home and parked for the evening. The next morning went out to open truck up to start loading and NO DOLLY!!! I then proceeded to drive to the location to retrieve a dolly to find that they were not open even though according to the hours listed on the door they we're supposed to be open at 9am and I arrived at 9:30am. So I had to call customer service and they had to send me to another location to retieve the dolly.
Jacob E.The staff was great to work with.
John G.Tina was helpful and courteous. Truck was in great condition and delivered to my preferred location on time. Great experience.
Steven S.