I did not know that my destination had a U-Haul return. Megan, the manager noticed that my location was different and switched it in the computer system allowing me to leave the vehicle on the property which was extremely convenient.
Jesse C
Customer Reviews for Imperial Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady was very friendly and helpful.
Dan RThank you !
Maria WOverall good experience and good service. Only "even better if" is if the location had a larger selection of trailers to choose from, however, this may be a result of me booking my reservation late.
Jeffrey SNo improvement needed. Staff was polite & professional. Equipment was clean. Maybe advertise a veteran discount?
Clinton OMegan was awesome
Janice WI have never had a successful rental from there. I have to drive way out of my way to A to Z auto on Watson to rent smoothly. I set it all up online before I showed up to the location. That said they opened at 9 am. I spent 45 min trying to get my Mobil check in to work because my cell phone wasn’t working at there location. I would drive not even 1 min away and my phone had great service. When I returned truck at 2 no one was there again.
Mike SVery personable help. Fast and reasonable.
david gExcellent customer service
sherrie wTerrible location. Extremely dangerous. Requires multiple lanes of traffic to be blocked to return trailers. Not helpful representatives, they over charged me even though the contract and receipt both showed I shouldn't be charged. Refused to help, so I had to open a dispute with AMEX to rectify the problem. AMEX dispute has already been accepted because my proof of UHauls errors were so blatantly obvious. The "area manager" won't answer his phone nor return calls. This location is dangerous and incompetent.
Lane SEveryone was out to lunch when we arrived to drop off the truck which isn't an issue but the internet is spotty in this area so it took awhile to get the truck checked in.
Lenay TNothing at this . We love our customer service person also. Kathie was very very helpful. Awesome
ARTHUR BKate was fantastic and wonderful to work with
Bryan HVery friendly and helpful
Norwin IVery helpful and easy to work with!!
Dennis MGet rid of those door locks upon pickup. They truly are a pain in the butt
scott hThis location was easily accessed and clean. However uhaul overall was not a great experience. I had reserved one for 730 am and when I went to pickup it said it's not available until 10 am. I had people waiting. Then had to reserve this one on the fly and put me way behind for the day.
Ryan WThere's no cell service to self check out with.
Sydnee WEducate employees on proper hitch attachments and proper hitch installment
June P#1 U-Haul Dealer in the area
Christine Pconfusing on where to park, process was fine
Jennifer PZero customer service. My daughter left a toy in the cab and I could not get anyone to answer the phone to see if it was found. Eventually talked to a remote call center but never heard back. Would never rent from this center again.
Aaron MHaving a woman deal w hooking up the trailer ended up with the trailer popping off the ball. She was unable to connect the 2 inch ball so she went to a smaller ball on the hitch then when we hit a bump in the highway it popped off leaving the trailer looses to ram into my truck bumper until we were able to pull off the highway.
CAROLYN WSits on busy road and depending on traffic level its hard to maneuver picking up and dropping off a trailer. Trailers are just shy of street shoulder on outside of fence.
AMANDA DWe waited an hour to get the keys (Sunday pickup). When I booked, I asked the agent to give me step by step instructions. She suggested I could call her after hours answering service and they would relay the message.The answering service never picked up. After MANY calls to any U-Haul number we could find, we were told we could get a truck at another location, not convient at all.After an hour the "error" was corrected.Not impressed with customer service or u haul app
Jeanie sGreat friendly staff. Very helpful.
BRYAN EBetter Internet to actually do the mobile transaction!!
Patrick NTruck was not in good condition... aside from the physical damage, it was not running well. I don't think it was a local truck and hadn't been at that location long though.
RACHEL BThe lady at the front desk was very helpful and courteous. Will definitely use them again if I need to rent a uhaul.
MICHAEL GAbsolutely terrible experience. They closed the office without informing me
Ben AOnce we got past the online self check in process (was our first time), it was ok.
Lester BThe staff had a large pipe wrench that we needed to tighten our towing ball, very helpful
Brian KIt was not easy getting someone to answer the phone originally but once I made contact everything went smoothly.
AL BEasy return and very welcoming.
Lindsay MNext time if a uhaul isn't available at a location make sure to give a notification when setting up the rental. I had to drive half way across the county and it delayed our move by an hour
Dylan MThe location for pick up and drop off of the trailer is on a shoulder of a busy highway 61/67. Very scary for trying to hook up or unhook.
Barbara SNothing it was great.
WILLIAM POur experience was great and we will be renting from there again!
Rebecca STina was very helpful, efficient and professional. The office was clean and practiced social destining. Thanks again, Mike S.
MICHAEL SI sincerely appreacte the ease and confidence of using this location. Tina was able to assist us with extending our contract when our move was not going well and made me feel comfortable.
CORBET MGreat customer service
CHRISTINE PThe service at the location was awesome, the truck was clean and didn't smell funny. Seemed well maintained for having over 100k mileage. Returned after hours and the online process was SLOW! Couldn't get the website to recognize my location for about 30 minutes. I was ready to just throw the keys in the drop box with a note. Then the app started working and it took a while. I dont know if the servers were slow or if the cell service was bad but it took WAY longer than it should have.
Phil HThis place was so awesome and very helpful! Understanding, kind, informative. Thank you again!
Cassidy Enothing the lady was very good at her job
rick wEmployee cursed me out and refused to help me what so ever. She continued to curse at me and appeared to be under the influence.
Roger KThey told us when the tow dolly was returned that the pick up location should not have charged us the $33.15. Very convenient location and staff.
Tim WMake the check-in from cell phone an easier process. Customer Service was difficult to speak with. The whole ordeal took 45 minutes, which put me behind on time to pick up the truck. When I called to extend the time an hour, customer service wanted to charge me an extra day. Eventually they claimed they would allow extra time, at no charge, but I was billed extra anyway.
Amanda CThe van's floor board wasn't clean and it smelled.
Mandie SGreat friendly service
James CNothing. Everthing was perfect.
Sandra CMegan was a great help with this rental. I would and will suggest U-haul and this store for Jefferson County peeps to rent through!
Teresa BVery smooth transaction. The only negative was that it took them a while to respond to me when I brought the trailer back.
Mike KThe herculaneum no location where I signed up gave me some misinformation. They weren't as professional.
Barb GThe staff at this location is extremely unproffesional and unorganized. They failed to contact me and let me know that we forgot our ID's with them, which held up the closing process of selling and buying my homes. They were not present at the location until 1/2 late on friday, 7/19. We returned the truck at 5:30 on Friday 7/19 and she did not actually check it in until after 11am on 7/20. Which, I had to call and remind her to complete this task.
Emily L