The drop of location in Lamoni Iowa refused to take the trailer saying their lot was full. I was told I could take it to the next closest location, Bethany Mo. I did this and now I was charged a fee for wrong drop off location.
William M
Customer Reviews for In Towne Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional and polite sales person was Kate
RYSZARD DGreat experience.
DAVID PThis facility is wonderful. The staff is very helpful. Nothing but good experience here.
Karen Q | ReservationYou nailed it! Would highly recommend.
Richard GProbably the best u-haul agent that I have used.
JAMES CEverything was great! Clean place, easy to access, and very helpful staff.
Michelle I | ReservationShannon helped with the rental on the truck rented. As always I was waited on with a smile and professionalism . A big Thank you for making the process quick and painless Ken Quast
WILLIAM QMy only issue was the windshield was ice and snow covered and I had to sit there for 25 mins before the windshield was cleared enough to drive.
SAMANTHA WWhat can you do to improve for the next customer, eh? Well, ya should probably get rid of the person working the counter cause she was such a damn delight to interact with….😑 Since I had such a pleasant interaction with her, I’m thrilled to be ending my storage unit rental with this location as well.
CHRIS Bnothinng
JUDD DThanks
David WFriendliest, cleanest, most helpful storage facility I’ve ever used. Thank you Cathy and to your amazing crew. From the first phone call to handing in the keys, you and your team made this stressful situation a breeze. Thank you!
Valerie P | Overall ExperienceNothing
ACOB CWas misinformed on drop off locations. Had to drive to drive 30 minutes for dropping off with a uhaul location just down the street from my destination.
PHILLIP BRan thru some rain and trailer leaked all over. I had tools in a pail and there was 3 or more inches of water in bucket and ruined my cordless drill and battery pack. Water on floor damaged a bookshelf, ruined our wedding album and had water on numerous other items we are trying to dry out and salvage. Very disappointed in this rental.
Dan NPlease have more larger sizes available. The 20 foot one sat on the lot all day and I could have used it.
GEORGIA SThis area (Houghton,Mi) needs more 26 ft trucks. Having 1 truck within a 2 hour drive is not good inventory planning, especially for the busy season.
Marcia GEvery thing went great they were awsome Would definitely recommend thank you
Dorothy WWord of mouth is the best advertisement and i tell everyone about In Town storage!
Gregory D | Overall ExperienceGreat service
ROBERT S | Overall ExperienceIt took over an hour just to pick up the truck and 45 minutes to turn it in the truck only had 3/4 a tank of fuel but I was told to bring it back full who is compensating me for the extra fuel I put in
Craig FReally nice people made renting a pleasure.
Randy GCustomer service person at the facility was excellent! He even helped me charge my phone while I was filling out the paperwork!
Debbie FGuy at the counter was very nice and super helpful
Melissa TNothing really. Everything went very smoothly.
Joe JFast, friendly service!
David UStaff was very helpful from beginning to end of my move in. They also accommodated me so that I may leave the trailer here in Sandwich instead of driving it to another location. Moving back here, they made me feel very welcomed not only to the business but to the community. Thank you for a great experience!
Rolando P | ReservationCustomer service was the best friendly and helped with information as it was my first time renting
KRYSTAL RLady was super helpful
Kathryn CN/A
Franklin W