Customer Reviews for In & Out
(U-Haul Neighborhood Dealer)

Rating:

5.0

The staff meeting pick up and drop off easy and smooth.

Rating:

5.0

I reserved the truck online. When we arrived at the rental site, the truck was ready to take. This was the easiest rental I have ever experienced. I will definitely rent from them again.

Rating:

2.0

The truck had not been cleaned or swept out since the last renter. The location owner ‘activated’ my rental before I had picked up the truck, so I couldn’t do anything in the app. I had to go into the gas station, where he took a picture of my ID then just gave me the keys. While the truck got the job done, I would not use this location again.

Rating:

1.0

Dirty inside cab and smelled. NO professional service from this location. Pads I ordered were no in truck, asked this man & he said they had none then, he appeared with pads.

Rating:

3.0

I did mobile drop off. Didn’t see or talk to anyone. The app picked this location which wasn’t the closest for me but it was fine.

Rating:

3.0

U-Haul is at a gas station. The older ones Indian guy behind counter was nice. He asked for my Driver’s License and Credit Card. He took pictures of both and texted to his son, who did the U-Haul transactions from his remote location. Concerned that he had photo of Credit Cards and Drivers License.

Rating:

2.0

I ordered furniture pads which I needed. I went to pick up the truck and the guy said “ I didn’t have them so I canceled that off the order.” I had no notice that they had been taken off. Additionally the place (a gas station) was overall dirty especially the bathroom.

Rating:

4.0

The truck bed had heavy debris from someone hauling Christmas trees and had not been cleaned. The location had no equipment, I ordered a dolly and two dozen blankets.. only when I arrived to pickup was I informed that they had no dolly and no blankets.

Rating:

5.0

Nice and Helpful.Thanking God for UHaul the drop off was not far from my Friends place.

Rating:

5.0

Very friendly and easy transaction from pickup to dropoff.

Rating:

4.0

Service the transmission.

Rating:

5.0

Representative was very friendly and informative. Contacted me ahead of time to tell me options on picking up the truck.

Rating:

5.0

A U Haul agent checked me in. What a great guy, super helpful and friendly.

Rating:

5.0

I’m servicing rapidito y un personal de primera

Rating:

5.0

The clerk was super friendly, smart, and helpful.

Rating:

1.0

The agent added a100 miles to the 30 that comes with the 20' truck rental which added $100.00. $116.00 to $216.00 The problem is he did not add the miles to the invoice/contract, so when I returned the truck they charged me $92.88 for mileage which I had already paid for. I have two charges on my credit card: 05/04/2024 UHI*U-HAULIN & OUT CUMMING GA $260.01 05/10/2024 U-HAULSILVERCITY CHEVRON DAWSONVILLE GA $92.88

Rating:

5.0

The truck was awful front end was all messed up, putting gas in was a nightmare every 30cents it would click off. The whole drive was an absolute nightmare thinking the truck was going to break down. This truck needs some desperate service. Would be happy with a discount.

Rating:

3.0

I had included a dozen moving blankets in my order. I was informed that they aren't available at this location. I should have been informed about this when placing my order and I would have chosen another location. As a result I had to use my personal blankets during the move. I'm not happy about that.

Rating:

4.0

Location was very hard to find at nighttime. I wish you had mentioned it was at a Citgo gas station along with street address. Very frustrating.

Rating:

3.0

Trucks was just dirty nd nasty

Rating:

2.0

Uhaul needs to have nicer looking locations to drop off at and people who know what to do. I am not planning on using uhaul in the future. I usually have issues with them when I use them.

Rating:

4.0

None

Rating:

5.0

Customer Service was excellent 👍

Rating:

3.0

I dropped off. So there was very little interaction. However, there was very little instruction and no inspection (didn't look at the truck or check for blanket returns, etc) from the clerk. So, I assume everything was in order.

Rating:

3.0

Having more options available of different types of trucks is the main improvement to execute.

Rating:

4.0

Nothing better, this was a great experience Abe having it next to a gas station helps insanely with strategizing when to fill up the tank.

Rating:

3.0

No padded blankets, no dolly. Paid for both. Oh well

Rating:

1.0

Stop using this location for uhauls

Rating:

3.0

Truck broke down at 2 in the afternoon and I waited 4 hours for a service tech who couldn't get it running. It had to be towed from someone's (blocking) driveway and finally was at 10:30 pm. The worst part was U-Haul and the service techs company were both asking me to confirm everything that they themselves should have been doing between the two businesses. Completing my move from storage was delayed until the next day.

Rating:

2.0

This was a location that I did not choose, but was sent to, because I was a way way mover. The location I chose was close to where I moved from. The one I was told to go to was 8 miles in the opposite direction. When I got there and asked if there was a preferred location to return truck, man told me "any UHaul location". Fortunately, I received a text message just before turning it in to say truck needed to be returned to a specific location, or I would have to pay $400 for taking it to wrong return location. Plus. At pickup spot, there were no hand trucks/dolleys, and we had to stop at original location to get one.

Rating:

2.0

The customer service was very disappointing! The gentleman in charge of uhaul rentals was late. Had a 9 am reservation, didn’t get it until 10am. The truck was dirty inside of the cab and the back had tree branches and dirt in it. Took me an hour to clean before moving. Would never go back there!!

Rating:

3.0

I had to wait about 10 minutes to pick up the truck and I was charged for items that I didn’t order. I tried emailing the link but I got a reply that it was an invalid email address. I rented a truck and 12 pads. I was charged for the truck, 18 pads and a dolly. Thanks for your help in getting a refund for those items.

Rating:

5.0

Very smooth drop off

Rating:

1.0

I had to wait for someone to arrive to complete the transaction and this person was confused and dud not know how to complete. I was charged for a dolly and blankets I never requested and did not use. Not a great experience.

Rating:

5.0

Super nice people

Rating:

3.0

I requested an appliance dolly which I did not get and I requested a dozen floor mat to protect my contents during travel which I did not get during this rental. The truck given was horrible - a Boeing 797 would make lesser noise than that truck please try it out if you don't trust me. The brakes doesn't work at all, they were so hard that I had to stand on them for me to stop the truck. A total horrible experience.

Rating:

3.0

Replace the old truck that made awful grinding noises and had a short in the ignition. I was thankful that I was only driving a total of thirty miles. It was in terrible condition.

Rating:

1.0

The moving truck we had was on it's last leg. The steering wheel was pointed like you were turning left when going straight, the brakes shook the truck when braking and made loud noises. Engine was pinging and cab got VERY HOT while engine running. Truck shook at 50 miles/hour or faster. Driver side door would not unlock with key. This truck needs to be taken out to pasture and shot!

Rating:

5.0

Check out was fast. People were very polite.

Rating:

2.0

This is just a gas station, with maybe a truck or two. The store clerks don't know much about the u-haul rentals, they have to call someone else to assist over the phone. They just happened to be the closest to me with a 20' truck, which was what I needed. Don't expect any convenience or class service.

Rating:

1.0

The people at In & Out very very rude and treated me with disrespect. I called to arrange for the return of my trailer, and he told me that he didn't have space to take it back, and told me to try another location nearby. Then when I tried to clarify his instructions, he cut me off, called me "bud" and hung up on me. Never again will I rent from them.

Rating:

5.0

They were super friendly and easy to work with. From a UHaul standpoint, the 6 hour window is an odd number and if you could make it 8, that would be great. Other than that, it worked out perfect for us.

Rating:

3.0

Easy drop off and closure of contract via uhaul web/app.

Rating:

1.0

Take "In and Out" from your inventory of stores offering U-Haul. They steal from you, they rent trucks without you knowing it, they rent trucks without contracts being made unless the customer INSISTS that a contract be made -- THEN they will send one.

Rating:

1.0

There is no one to answer the phone at this location. Another location reached out to a "field manager" to try and get a person to call me back. I was told I had a 30 minute window to arrive to get the truck. The lady knew absolutely nothing about the truck---and I had never driven one before. I had to seek help from others. The truck bed was dirty. I was given the keys to the wrong truck. Probably worst of all was the insistence that I pay with "cash" as their credit card reader was "down". I refused as I knew I would be returning the truck after hours, and I did not want a delay in getting the $100 back. There was something very very uncomfortable about this incident. She repeatedly told me that there was an ATM outside; she said the credit card I provided would not work (although I had used that card earlier in the day); I provided another card, and she reluctantly said it was "accepted."

Rating:

1.0

U-Haul location is being shut down. New store ownership had no clue as to the rental process. Proper truck wasn't there - had to take 20' instead of the 26' that I reserved, therefore had to make two trips to move instead of one, costing twice as much gas and twice as many miles charged. Truck had not been cleaned out. Of course, the store charged the max amount for truck and miles so feel unfairly charged due to circumstances. Very insensitive to any customer issue. They care only about the $$. Have put in for field manager to call to discuss but no one has contacted yet. : (

Rating:

1.0

I asked to pick up the truck at a different location (much closer to my home) and UHaul sent me 10 miles further to a gas station to get my truck. This facility had no supplies I needed so I had to go back to the original location to get my supplies. This has happened a few different times. Seems like Uhaul doesnt really care about their customers.

Rating:

1.0

As what seems to be a systemic issue with Uhaul, the truck wasn’t properly checked in once I returned it. Two days after I returned the truck it was FINALLY shown as returned. Uhaul charged me for another day and half because of an employees failure to proper do his job.

Rating:

1.0

Customer service has the poor feed back on a recorded call. The took a photo copy of my credit card! They charged me more than was agreed.

Rating:

3.0

Furniture pads were left in the truck when we picked it up. Not a big deal though. The worst part was how I scheduled my U-Haul and they didn’t have my truck for me at the location, therefore we had to drive to another location. This is the 3rd time I’ve had issues with U-Haul as far as trying to pickup a truck or dolly and the equipment wasn’t available. As always U-Haul customer service offered some extra miles (since we had to go out of the way) and a discount on the rental, but honestly I’d rather not deal with the headache of needing to call customer service about equipment that is unavailable when they said it would be. I’ve used other rental truck places in the past and I figured I’d give U-Haul another chance but once again they have caused more of a hassle than a convenience.

Rating:

3.0

Rep was very pleasant and helpful.

Rating:

1.0

Uhaul system was down when I arrived at location. I was informed my uhaul would be entered into the system when it was back up and I would be emailed the confirmation. The confirmation I received stated I was being charged an extra day even though I had the truck and dolly back in time, and I was charged a 20$ fee for after hours servicing which shouldn’t have applied. Currently out of almost 80$ which should not have been the case.

Rating:

1.0

When I asked for the lockbox location, the clerk insisted I leave the key with him and would not tell me where the lockbox was located. I found it anyways.

Rating:

5.0

Everything went great. Keep up the good work.

Rating:

4.0

Great service I recommend this lhual location Ay moving company LLC Atlanta professionals moving company Www.aymoving.com

Rating:

5.0

I reserved a rental closer to my home and the day of the rental I was told I needed to go to a different location for pickup. I had to pay extra for mileage and most likely would not have if I could have rented from the closer place.

Rating:

5.0

Great experience!

Rating:

3.0

First, this is not the location I reserved on uhaul.com and Uhaul never notified me of the change. I found out when I called the original place. That's not In & Out's fault though. This location is a gas station and it took a bit to check out while the clerk waited on the other customers while working on my paperwork. The clerk was pleasant enough to work with. Neither the cab or the truck bed had been cleaned out and the mileage indicated on the check out form was incorrect. This location also did not have any moving blankets, which I had also reserved in advance on Uhaul.com

Rating:

5.0

Great place!!

Rating:

5.0

Nothing. Truck was excellent in great condition. Representative was super nice and and very helpful. I would use this location again and recommend to anyone.