Customer Reviews for Income Tax
(U-Haul Neighborhood Dealer)

237 reviews

2887 Keele St   North York, ON M3M2G9

(416) 635-8616

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/11/2021: Closed
  • 12/27/2021 - 12/28/2021: Closed

Services at this Location:

Contact Us

(416) 635-8616

2887 Keele St
North York, ON M3M2G9

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/11/2021: Closed
  • 12/27/2021 - 12/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The parking spot for the van is a bit tricky, specially being a large vehicle. Other than that, everything was great.

MARILIA M. 
Rating:
5.0

5 star Good👍🏽

Michelle G. 
Rating:
3.0

Customer did not leave a comment.

JOSE B. 
Rating:
1.0

Broom the back of the truck thoroughly. Sanitize the steering wheel and chair. Do not change the pick up location without the consent of the customer.

Ann J. 
Rating:
5.0

Customer did not leave a comment.

ROMMELS A. 
Rating:
1.0

Avoid uHaul

Bronfman D. 
Rating:
5.0

Easy to pick up and return the truck, friendly staff .

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

ATEFMOHAMED EL M. 
Rating:
1.0

The Manager Gary was extremely disrespectful and rude. I was simply asking a question about the fees and he reportedly shouted at me “Do you understand English!” Which was very unprofessional of him. It was also interesting coming from Someone who English was obviously a second language for him…. I highly recommend he be disciplined and especially spoken to about his customer service skills.

ADRIAN T. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

ROMMELS A. 
Rating:
1.0

This is possibly the worst location to rent a truck. They have only two lots for parking in a very busy commercial strip. You have to park your car and return your truck in one of these lots ; so you have to move your car first and good luck to find a parking space elsewhere so that you can park your truck. Very poor service and charge you 20 for a few minute late return after 7pm. You have to check out online right at the location if you return after 7pm. Doesn't allow you to check out at home; so if you have no internet access, you are screwed!

TINHD D. 
Rating:
1.0

Uhaul made my moving experience HORRIBLE! I have never, ever experience as shitty service has I have dealing with my truck rental from uhaul. I understand that there is a lack of trucks within the Toronto are, however suggesting to send me to North Bay to pick up a truck is outright ridiculous. I was willing to pay yet I was told only 24 hour rentals were possible - which was not reasonable to do a return trip to Ottawa and back to Toronto in one day. I dealt with only a couple decent sales staff during my many, many calls with uhaul for this trip. I booked this truck rental and was told that uhaul would call to confirm the booking at least 6pm the day before. I never recieved a call from any uhaul reps. Then when I called, after waiting 45 mins on hold, was passed to 3 different reps, the final women said 'your booking is confirmed' and hung up on me! She didn't even acknowledge the fact that the uhaul location was change and it was 26 km (each way) further now for our move. I had additional questions and she just hung up on me. Then to top of the horrendous customer service I was charge additional mileage for this booking even though I didnt even use all the miles included in my booking! I had to call uhaul and AGAIN wait 40 minutes to talk to a representative. After my overall experience during this uhaul rental I will think twice before I ever rent with uhaul again.

Katie M. 
Rating:
5.0

The only confusing thing was when I made the reservation, the first reply that came online said that I was picking it up at a different address. However the confirmation noted the correct address. I had to call to confirm where to pick it up.

Lynn R. 
Rating:
3.0

Customer did not leave a comment.

FELIPE M. 
Rating:
3.0

Customer did not leave a comment.

Akaal D. 
Rating:
5.0

It's perfect location and most satisfied service ever I got at Uhaul…other location needs to learn and improve from this one.

RAVI P. 
Rating:
4.0

Customer did not leave a comment.

Paulo M. 
Rating:
3.0

The location is quite small. We had to move a trailer and truck to get our truck out which caused us some delays.

ASHLEYKATA T. 
Rating:
3.0

Customer did not leave a comment.

Annabelle R. 
Rating:
4.0

fix your ordering on line

ARIE K. 
Rating:
5.0

Nice customer service..

ROBERTO C. 
Rating:
3.0

Hard to find in a basement but easy location on the street. She was awesome and drop off easy. She was outside. Great

LAWRENCE T. 
Rating:
2.0

Not sure this seems like just a small drop off location, but the person i interacted with was pleasant and quick to help with my drop-off of the rental vehicle. For such a small location i was happy enough with the service.

Mae J. 
Rating:
5.0

Helpful

KAHSAY P. 
Rating:
1.0

The service was so poor

ANDREA A. 
Rating:
3.0

There seemed to be an abundance of parking available, but I was told that I had to park my vehicle in the exact same spot as the UHaul was parked. This is obviously rather inconvenient to do, which involves first parking my car, moving the UHaul, then moving my car, then going back to the UHaul. Lastly, I only used this location after my reserved and guaranteed vehicle at another location was not available and the location was close. I then called UHaul and waited on hold for nearly an hour before I got to speak to someone who modified my reservation to this location and told me that I would get a $50 refund. It was nice for UHaul to acknowledge their error, but the whole ordeal of getting a vehicle took 2 hours before I could even start to move anything.

Raymond N. 
Rating:
5.0

Great experience. Very easy to pick up and drop off was well explained for easy and fast drop off. Gas station right beside it made it convenient to fill up before drop off. Truck in great shape and clean. I will continue returning here for all truck rental needs.

ENDRIT U. 
Rating:
1.0

Missing professionalism, it has become a push over now.

TASHI D. 
Rating:
2.0

Employee needs to be more polite to customers. I had to wait for 20 minutes before getting the truck I booked for. The system was down and your employee did not apologize for having me and my husband wait. She needs to be more friendly and efficient so customers can keep coming back. Overall it was not a good experience for me.

Adedoyin W. 
Rating:
4.0

Customer did not leave a comment.

RUHU W. 
Rating:
5.0

Customer did not leave a comment.

Bryan F. 
Rating:
4.0

Everything was fine. The parking area was a little tight to return.

Francesco S. 
Rating:
3.0

Customer did not leave a comment.

TAM N. 
Rating:
1.0

Customer service was poor.

Andres P. 
Rating:
3.0

Customer did not leave a comment.

ROBERTDC B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

NELSONFABIAN R. 
Rating:
1.0

Brought back the truck 3 hours later of which i called to inform the agent and was charged for another whole day plus taxes and another insurance and although no one informed me about

VALERIEY M. 
Rating:
3.0

Customer did not leave a comment.

AMANDAHEATHER R. 
Rating:
5.0

amazing experience, so easy, and stress free economical way to rent equipment.

joe M. 
Rating:
1.0

In fact for the same service I have been charged for an extra day. I had to call U-Haul 3 times to fix. Still waiting for Refund. No to U-Haul now.

Vinay U. 
Rating:
2.0

Get better parking for the trucks.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

AMIRBEHNAM B. 
Rating:
4.0

Very friendly A1 Service

ELIZABETHE B. 
Rating:
2.0

The inner tread of the front right tire on my 9 foot cargo van was so worn down the steel wires were hanging out. The tire is dangerous and can blow it any second I told the manager he didn't seem to care.

David H. 
Rating:
2.0

Side mirror was broken Truck was dirty

ASHISH A. 
Rating:
3.0

Customer did not leave a comment.

MEGHRAJSINH W. 
Rating:
1.0

Customer did not leave a comment.

FALILATOLUWATOYI L. 
Rating:
1.0

Customer did not leave a comment.

Reza M. 
Rating:
1.0

The time I picked up was 9 a.m. They should have told me that they can pick me up from 10 a.m. It was snowing and I had to wait for them for an hour in front of the store. What is the point of online pick-up?

JINJOO H. 
Rating:
5.0

Customer did not leave a comment.

ALEXEI G. 
Rating:
1.0

Garbage all over parking area. Open garbages smell. No signage for where to leave truck. Would not want to go at night

Johnp J. 
Rating:
3.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Perfect service for me

Jeffrey Q. 
Rating:
3.0

Customer did not leave a comment.

Hai V. 
Rating:
3.0

The woman working alone the day we came to pick up our truck was completely overworked and was not equipped to manage the amount of clients that arrived that morning. I used the online checkin to help move things along quickly but when I went to find my truck it was taken by someone else minutes before I could walk to the vehicle. One truck had a dead battery and was blocking the other truck that the staff member issued to us. I had requested drop clothes in my online order but this location did not provide them and I was not informed until I got the truck. Upon returning the truck the parking area was blocked by the broken truck and one that had just been returned. The woman working that day could not drive so I had to move the other working vehicle to eventually park mine. These inconveniences add up at the end of a long moving day. Getting our truck took an hour into our day and returning the truck was also more of a headache then needed. If this location can better organize the access to their vehicles I think everyone would be much happier.

VEIRA DOS SANTOS L. 
Rating:
1.0

Customer service is terrible...book a truck one month in advance, when I go to pick up its the wrong truck .The young lady is very rude .

OMA R. 
Rating:
3.0

Truck was guaranteed for 3p.m. pick up but it wasn't there.

ANDREWM S. 
Rating:
2.0

I was not provide with the dollies or furniture pads I asked for. I was refunded for the missing equipment but without the dollies loading the truck was difficult and due to the missing furniture pads some of my furniture was damaged in transit and now needs to be replaced.

Daniel W. 
Rating:
1.0

Your company hold my money without any explanation eventhough I returned the truck without any problem. I will not use UHaul ever and I will talk to my friends "don't use UHaul".

KYUHACK L. 
Rating:
2.0

Make sure the store is properly trained to receive information that was approved through early check in.

Andreanne M. 
Rating:
1.0

Better instruction esp if they are close and atleast clean the Truck for the next client.not enough parking space upon return of the truck.

Agosto L. 
Rating:
1.0

Clean the truck cabin. Park it properly. Have the items that you guaranteed would be there. Do the basics.

Jas W. 
Rating:
1.0

Employees ill trained. I used the key drop box and later I received a call that they never use the key drop box. Why have it if not in use?

Gabriel L. 
Rating:
1.0

I booked a 10' truck with a duly .I went to the location the teller was so rude. She said I don't have duly! But if you give me cash I can give you one!!!!I told her I booked this truck with duly and you have to give me one .I didn't have cash on me just 5dollars , I asked her to give me the duly I will promise to give her $2 when I bring back the truck.she refused it and forced me to go to an ATM in the gas station!I paid 2extra dollars to get cash from ATM!!! This location will destroy your reputation.Because before me there was another customer who was very upset .

Mahdi K. 
Rating:
1.0

Found the staff rude, office situated inside a basement no enter network.

Jose N. 
Rating:
1.0

bad experience not worth the money to rent from them . it comes out cheaper and WAY LESS HASSLE to rent from a real company, the Van was not that clean . charge was not accurate , still trying to get a receipt . and dont bother calling the 800 number no one picks up .

CHARLESJ R. 
Rating:
1.0

Provide the equipment that the renter has rented. Made a reservation and when I showed up they did not have what I rented. Why did you rent me something you dont have? Very poor customer service, suggested I go to another location to try to get the equipment I reserved at this location. Will never use this location again.

Andrew S. 
Rating:
1.0

Very small cluttered location. Trucks are squeezed into a back alley. Very hard to navigate.

VADIM R. 
Rating:
2.0

open the location earlier

Denis T. 
Rating:
2.0

None of the equipment that I reserved was left in the truck. Had to make an extra trip to home Depot and pay more then expected. The self serve process takes long and noone is available to help as they are closed on Sundays.

Tia B. 
Rating:
4.0

Customer did not leave a comment.

Samuel D. 
Rating:
1.0

Truck was not clean the furniture pad and dolly I wished to rent were not available

brendan M. 
Rating:
4.0

I booked a dolly and furniture pads along with my cargo van rental. I was not told that these items were not in stock at this location until I came to pick up the cargo van. It would have been helpful to know beforehand, since I ended up having to call multiple other locations to figure out where I could get a dolly, which delayed my trip and resulted in me having to drive a longer distance to get that equipment.

George M. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
3.0

Did not have the dolly I reserved and only had half the furniture pads I reserved. Incredibly disappointed.

DAVIDALEXANDRE F. 
Rating:
4.0

the vehicle was clean but it smelled really bad. Overall, despite all the bad reviews I have read, I have had a pleasant experience. The customer service was nice too.

Sahand J. 
Rating:
1.0

The van was very dirty, I could not even see out the windows and had to buy windshield washer fluid. Then when I returned it I was charged to have it cleaned.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Hunter C. 
Rating:
5.0

Customer did not leave a comment.

Ozair S. 
Rating:
5.0

Customer did not leave a comment.

Oliver B. 
Rating:
5.0

Customer did not leave a comment.

rose Brigitte D. 
Rating:
3.0

Customer did not leave a comment.

ANTOINETTE J. 
Rating:
1.0

Customer did not leave a comment.

Raina R. 
Rating:
1.0

Terrible customer service. Very inconvenient. Had to pick up truck in Toronto when I requested Brampton.

KAYLA S. 
Rating:
1.0

They are very rude, not punctual With having the equipment, and the equipment is dirty.

Anthony P. 
Rating:
2.0

Customer did not leave a comment.

mahmoud B. 
Rating:
1.0

Customer did not leave a comment.

Joyce C. 
Rating:
1.0

First, dont change the drop location without informing. I received a new drop location after reaching the drop location. Then the store was closed till 9am which was supposed to open at 8am. Upon calling the support numbers there was no answer from the merchant. Using the mobile app during drop off was a nightmare. I'm an engineer and I have never seen a poor mobile app than Uhaul which requires pictures and location information to process but doesn't ask for permission from the user and google to access the information it needs. I'm an engineer with a good hold on technology and it took me 30 mins to figure all this out. An elderly person would find it very very difficult to navigate your app. My experience was pathetic.

Saurabh A. 
Rating:
2.0

Customer did not leave a comment.

Boris K. 
Rating:
1.0

Customer did not leave a comment.

DeccaJanitorial S. 
Rating:
2.0

No space for parking personal vehicle and the trucks need to be cleaned out prior to renting it other customers. There were newspapers and boxes left inside of the truck.

sally N. 
Rating:
5.0

Customer did not leave a comment.

Anil S. 
Rating:
2.0

Customer did not leave a comment.

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Ronnwaldo B. 
Rating:
5.0

Nothing...the lady is amazing, very kind and accommodating.

BASIL B. 
Rating:
3.0

Customer did not leave a comment.

Nas B. 
Rating:
4.0

All good . . .

Tredegar K. 
Rating:
4.0

Customer did not leave a comment.

PAUL D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top