This location knew ahead of time I was picking up the truck. I had to clean off a foot of snow and dig myself out of the parking spot because the truck was stuck in the snow! Luckily a business close by lent me a shovel to do this. I called at least 6 times to let them know I had wasted time to do this, but they did not respond! No one around to help. Very disappointed!
VINCENZO G
Income Tax
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North York, ON M3M2G9
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Customer Reviews
- 3.5 Average Customer Rating
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I received a broken truck and still had to pay for it!
VERONICA TOffer Wifi for guests, in the Basement there is no internet signal, in my case, I could not open the application to pick up the truck, other than that, the service was very friendly and cordial.
Oscar GCustomer relations is superb and excellent
David OAsked me to switch dropoff location and will provide compensation of $50 for my troubles. Stated that I will receive notification of these updates. The new dropoff notification was not sent at all. Had to call u-haul during my busy moving day to confirm where am I dropping off. When asking U-haul support for help, they said it was just put into the comments section in their system and I was expected to follow those comments. Support was nice enough to provide me with the address. I also asked how I will receive compensation and they said I will have to talk to Income Tax myself as support does not know how Income Tax will provide the compensation. After hearing that, frustration continue to rise. The requested dropoff was further from my original location and required me to pay extra on the km for using the truck and also transportation to go back to my property. The experience was very lackluster. Issues with picking up the truck was already painful as it took 1hr before I was able to take the truck. Then asking me to dropoff at a different location and not providing a smooth instruction process while also not stating how I'm receiving compensation. Overall, it's a huge hassle of how I need to seek information in order for me to complete this rental reservation properly. It does not seem like I will be compensated either. 10/10 would not recommend using U-haul again.
Yu-Chen L