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VICKI S
Customer Reviews for Indy Mobile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented a trailer for a 12 hour window of time. When I picked equipment up I was told a jack would be left out so I could get the trailer unhooked. Once I arrived at the location to drop the trailer, guess what no jack. Had to wait a hour for someone to come and help after I called. A bit rediculous.
James HEveryone I encountered was so great…from the folks who helped get my hitch installed on a VERY short turn around through to my drop off. I would recommend every one of them! The office at the drop off was not great, but it did not interfere with my transaction at all. The gal that helped was friendly and easy to work with.
CHRISTOPHER PJust more affordable rates that would be about it.
david cit was drop off location with bad reception, I had difficulty with the app
Christopher BFriendly staff and quick process.
Desi LThe location was convenient for me but due to very bad to no cell phone reception, it took nearly an hour to start the rental. The check in process was equally as bad and I wasn't able to use the internet or application until I drove several miles away. Plus, the truck was filthy.
Robert MThe tow dolly ratchet straps system was extremely difficult. The ratchet's themselves would not hardly turn or move. They need to be looked at before another customer rents this dolly. Customer service at the location was good just equipment issues.
Brandon ALiterally middle of nowhere, staffed by a young lady who appeared chemically altered and had her very young children running around the office. Truck was old and dirty inside, the drivers seat felt like sitting on a wooden bench for 9 hours, I am still in pain from the drive. I was not given a contract and had to put my dolly and pads in the truck myself. Most unsatisfactory. I have another long drive from the same area coming up in 3 weeks but will be using a different company.
Douglas HThe truck wasn’t at the location I was supposed to pick up from.
Jason EGood experience. The representative was courteous and competent.
Timothy CNothing about this location. The process was the worst I have had to date. Online reservation, then location changed but not kept with mobile pickup. On the phone for 30 minutes only to love me to another location. Next location started mobile check in then told to go inside to get keys. Hours were open until 2pm. The door was locked. Left to figure out what to do. This was all U-Haul failure not the location.
Victor BDropped after hours. Easy drop and go.
Mark CI had to drop off using the U-Haul app because the location was closed on Mondays. The representative that helped me over the phone on how to use the app was extremely helpful.
ROBERT KThe truck was very dirty I had to clean it to be able to use it
Anyerson NLady was sleeping on a couch.
RICKY GAlways so friendly and helpful.
Takara OThe young woman that helped me was very knowledgeable about the rental process and the equipment. The location is convenient and easy to get in and out of.
robert sThe person we dealt was so helpful and pleasant. Highly recommend this facility to rent from
Anita PWith all the 🌧️ rain it was a big plus to use thank you for your service.
beth pThank you for the service we had a little hiccup in the beginning at another uhaul but turned out great
TONY TArrived at 4:50 to rent a trailer needed early for the next day. The front desk girl seemed upset that I walked in that “late in the day”. I asked if I could open the trailer up just to check the inside size - she said ok and so I did it all by myself - no help from her. Upon coming back in, I told her I would take it, and went out again to add the ball to my hitch and lineup the truck with the trailer. When I came in it was 5:02 and she said that she could no longer rent anything to me because it was past 5:00! I was beyond myself. She was more interested in taking care of two kids that she had there than on managing that place and being of help! Customer Service ZERO.
Nick DVery nice and helpful staff member.
Tamara OThere seemed to be a plastic bag of shit in the trailer when I got it home. I bleach-cleaned the trailer before I could use it. I had to ask the employee to move her car so I could have room to leave.
nick SNeed to check all electrical connections, I have a few problems with an unplugging battery cable
Carlos RFor U-Haul directly- make the app work for returning items at drop off, the app has many glitches. Also do not change location from the one selected for reservation when the item is available at the originaly selected location
Matthew BFriendly and knowledgable service.
Michael HLocation was closed when we returned the truck, so did remote drop off.
TRACY DExcellent customer service! The gentleman who does the trailer repairs went out of his way to check wiring issue with my vehicle. He replaced the plug at a fraction of the cost and even helped load and unload a few heavy items. Highly recommend!
huzaifah kVery easy drop off
Mary BThey take more money
Danny GRented an appliance dolly twice from this location and it had it in stock each time. a many other locations do not stock appliance dollys for rental
TRACEY DVery useful✅
Ursain DNo complaints
Ian PCan't think of nothing
alexander hExcelentes resultados gracias muy satisfecho
Luis FExcelente atención
Luis FIt seemed the tire pressure of the trailer was low. By the time I noticed, we were well under way. Just a reminder to check tires periodically. The service was great. The location was awesome, and the equipment was perfect for my task.
Nicholas SI was charged $18 for 4 gallons of gas and I returned the vehicle with over what I picked it up with. It's only $18 but not sure I'll be renting another vehicle from you again. Jeff Jackson
Jeffrey JTaya was very friendly and saved this sale after another location had no one to perform services in spite of a reservation. I can’t thank her enough for the help.
WILLIAM DHad trouble with the app, but customer service was very helpful.
Deborah Scabin floor on driver side was not clean….muddy
Kirt DCheck inside of truck. Mine was a little leaky in the rain
JEREMIAH LOut of the way location for me, but the service was fine and the staff were fine as well.
Wilbur H