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KENNETH A
Customer Reviews for Infinity Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hours were incorrect. No one there who could help, didn’t know how to hook the trailer up, charged me for insurance without asking, person didn’t know how to organize rental, had to call someone on the phone to walk her through it the entire time.
KRISTYN JCan only be accessed from eastbound Baseline; you have to compete with hotel guests for service.
STEPHEN WThe staff at this location is unprofessional, were not knowledgeable on any subject matter pertaining to Uhaul. Worst customer service and even worse communication
CARMELA BFront desk agent was really rude, unkind, and did not give me the dolly I’d paid for. Tried to charge me more, then got irritated when I was struggling with check in.
KYLEA RThe call I made today because there was an overcharge on my receipt was handled very professionally and respectfully. I highly recommend the lady that I spoke with you today.
FAHIM SEasy dropoff and friendly staff! Great experience.
DARRICK OVery easy to work with. Hours are great since they are based out of a hotel.
WILEY LI requested a furniture dolly but was given an appliance dolly I had already paid and the manager there I assume kept telling me the the appliance dolly wasn't a furniture I took the dolly as I was in a rush to get moved and didnt want to sit there and argue. The cab was also dirty the floor boards had cheetos scattered and a hot dog container that I had to throw away to avoid being charged a clean up fee. PLEASE HAVE THE REQUESTED EQUIPMENT READY TO GO ALREADY LOADED IN THE CARGO HOLD THIS HELPS OUT ALOT. PLEASE ENSURE THE CAB IS COMPLETELY FREE OF RUBBISH BEFORE HANDING IT OFF TO ANOTHER CUSTOMER. THANK YOU
Alan TThe customer service was great & understanding. Great price I loved it
KIERRA CI don't know. My son dropped off the truck. This survey insists I fill out what I have no know. So give them a good rating.
GERALD S