Customer did not leave a comment.
RANDOLPH S
Customer Reviews for Intensive Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Give all locations the equipment that is offered for rental. Was not given the equipment that i requested at the pick up location.
Joshua BThe location was easy to access and convenient to the start point of this move. The key box was easy to spot and open, even in the driving rain. I chose Truck Share 24/7, so I did not interact with any personnel at this location, which was closed at the time of pickup. The truck itself requires service as the alignment is horribly off to the left and the interior light does not turn off while the truck is running.
Maura Aowner very polite and friendly,
Andrea BHave add-ons ready for customer. Better parking to take full pictures of truck that are required.
Miguel TNone
Michael PUnprepared for rentals. Mechanic that was on site did not know how to rent the auto hailer and told me I would have to go somewhere else because he didn’t know how to rent the trailer. The individual who did know how, finally showed up and tried to tell me I was lucky he was close by because he was at a local function.
Elizabeth KI still haven’t received the final bill email which was promised within 5-10 min of return. The return was 10:30 am yesterday so more than 21 hours. The on-site office rep seemed more bothered than anything when dealing with Uhaul business. He was very abrupt and not at all personable.
Gayle HMy location was switched, I requested a van and got a truck. Gas tank was at a quarter tank. They’re right next to a gas station, so they could have easily put gas in the tank
Kenny SSmall location with limited U-Haul equipment. That said, the service was excellent.
Gilbert Rtruck was old, making so much noise.
Tej KEverything went off well. There were no problems. The sign for U-Haul could be more prominently displayed or the instructions should indicate that they are at Intensive Auto Repair.
Kate HHorrible place!
Kahleema DWent smoothly and the truck was tiptop!
Sean RThe representative was knowledgeable, helpful and very professional to deal with.
Anthony KService was horrible U-Haul truck broke down took 2 Hours for someone from roadside assistance to respond. Wasted my money time and had to rent another rental the very next day .
Kyiera JYour truck left us sit. Had to have a neighbor who’s a mechanic come over to help us jump it since when we called uhaul to tell them what happened, the guy who answered was an a@@hole to us. When the mechanic came over (our neighbor) said the battery was junk and was also jumped prior (terminals covers were shredded) Than you don’t wanna take responsibility for it. I will never rent another uhaul again and I will make sure it’s all over social media to go rent a truck from Home Depot instead!! At least they maintain their vehicles and won’t leave anyone sit. You suck
Amy SI was charge for the appliance trolly even when it wasn't available. The person that was in the business said it was rented to someone else but not to worry that we were not gonna be charge for it. Not worth the headache however on calling to claim it just dissapointed and will go to a different location next time.
Orlando BN/A
David KThis review does not relate to the location but the vehicle...rear wheel vehicles does not provide traction in wet or bad weather, and Uhaul should not charge anyone to provide roadside assistance...my experience with this truck and services were horrible and assistance was lacking...I wish there were competitors as I would try their services going forward
ROSALIND KThe blankets and hand truck that I requested were not in the truck even though they had a week to prepare. The app check took almost an hour to complete just to get the truck procedures that were not even mentioned I would have to do
Ronald DThe shop manager was exceptional.
Marc MNo comment
Denise MThanks!
David BThis location was not the one we had specified in our reservation. It was out of our way and added significant time to our already tight trip. A representative never called us the day before to confirm/discuss our reservation. We had specifically chosen a location when we reserved the truck that would be open because we did not want to use the mobile pick up process. In this case, we weren't given a choice. The mobile pick up process was too complicated and this added even more time to our overall trip. We had gone through the account creation steps the day prior, so we weren't sure why we had to take photos of drivers licenses again. It said several times that the photos were not clear, but we were limited trying to take them in our vehicle in the parking lot. At one point we tried to chat with an agent, but they didn't respond for quite a while. We also were not aware that there was a verification process. That part of the app was broken. It said that the alternate contact we had entered was on the reservation, but they weren't, and it wouldn't let us change it to a different contact until we backed out of the entire process and started over. The process on the drop off end was a bit better, but was still cumbersome having to take so many photos of the vehicle. The idea of mobile pick up and drop off is good, but the process and app need to be improved.
Douglas KThis place was very nice and in an convenient location. Owner very hel
Jeffery WYou could let people know about the extra fees that come with renting your Uhaul. It wasn’t much but it was a surprise. Now I have to pay mileage. Just waiting for that bill.
Patricia LGreat service
wanda gKeep up the excellent service ....
JOHN GEverything was great. Pleasant and friendly.
NARLON wKeep up the excellent service ....
JOHN GExcellent Service!
SAM WWe wanted an early morning pick-up, by the time we got to the location listed in the app, the truck size we wanted was not there, and was not expected there for several more hours. We could have picked up the correct size truck from our local place, which actually had the correct size, had we known that. It would have been more mileage, but we would have had the more appropriate-sized truck. Perhaps more options listed on your app, like “expand pick-up region”, or “select time desired for pick-up”.
JOSEPH AEasy to work with. Definitely would rent here again!
Linda BNot about the location in particular, but the truck drop off through the website was frustrating and difficult
Kelly WProprietor was friendly, efficient, and proactively helpful. A true pleasure to deal with. Location was convenient and easy!
Ausmus MI requested the pads and blankets and did not receive them. Also truck did not have a ramp it was a little difficult moving furniture without it
thresa fWe didn’t get the blankets i asked for and the wrong type of dolly was included. Disappointed
BRIAN PVery high teck and non personable
LINDA WI had a hard time attempting to adjust the mirrors. Where is the button to adjust them?
Jetquatta PThe check-in process is too complicated. Not comfortable with sending selfies or the need for multiple contacts.
Michele MNot at this time.
MICHAEL JThe actual rental experience was horrible. I reserved in one location, only to find when I got there that the online reservation had switched my location to another without notifying me. When I tried to check in online it required an alternate contact, who of course couldn’t be reached because no one picks up unknown phone calls! The pickup took a full 45 minutes. Never again. Only reason the location is rated as excellent is because they tried very hard to help me out even though the whole thing was out of their hands
Diana DThe check in process via the app took about 20 minutes, eating the time I had planned for my move. I also requested a furniture dolly, which was not there.
Caroline GThe U Haul app was slow and useless
Anthony S