Customer Reviews for Interlachen Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you for the professional service and staff was extremely helpful!!

Rating:

1.0

Myself and friends have rented from Uhaul many times in many different places all over the country however, this was a Nightmare of an experience for me this time. Due to late pickup and costing me a $300.00 deposit on a van I was to purchase, the late pickup by an hour and a half cost me my deposit money ($300.00) due to it. Uhaul corporate themselves added to this Horrible experience by telling me I could rent one to go back 437 miles from Pompano Beach Fla to Palatka Fla for $789.xx. It was supposed to cost me $177.xx to take this vehicle south for my trip at that price. The truck was Filthy, the truck had been smoked in before I got in it, maybe marijuana. The USB charger was pushed so far back in the dash I couldn't get my charger cord into it. I had to stop at walmart and buy a 12 volt charger costing me $12.00 for a decent one. Then I had to stop and fill the gas tank, then I had to stop and stabilize items in the back of the uhaul that weren't even mine, being disabled and I walk with a cane I had a great time doing that! I had no choice but to stop again and purchase air fresheners to cover the smoke smell the best I could because it was about to choke me out. I guess I was either supposed to buy a lock for the uhaul things to not get stolen or sleep in the truck to make sure they didn't get stolen (Which I slept on the seat to save your stuff because I was not going to buy something like that for uhauls employee mess no way) The second night I said the heck with it and got a motel and said the heck with UHauls items in the back. Overall, it was the most Horrible experience I've had in my whole life of 56 years with ANY business. I will never rent from Uhaul ever again due to what corporate said to me when they seemed to have overlooked what actually happened. And let me top it off with, the fellow at this number 3522834265 one of uhauls managers who came to the pickup site TOLD me, I would receive this one way for $99.xx and not the $177.xx pricing due to this uhaul made mess. Well, I was charged the $177.xx in the end so it was a big lie what he told me. I think his name was Jason. I dropped the truck at the wrong place by mistake and I'm not sorry for doing that now, when you called me to tell me but when I dropped it off it was a mistake. You can try to bill me but I'm a little smarter then your company and changed all my billing info so good luck with that. And and to finish things off, Uhaul had me so messed up in my head I forgot and only had to put a 1/6 of a tank of gas back in it but I put $67.00 worth of gas back in, Use it wisely you won't be seeing my $$ again.

Rating:

5.0

Nothing can be improved, everything was as it needed to be

Rating:

5.0

the truck was not cleaned after the last person who rented it

Rating:

5.0

Jolene was very courteous and helpful. She didn't have a 15' truck available at her location, so she gave us a 20' truck at the 15' price. I really appreciated that!

Rating:

1.0

Personal wasn't there even during work hours. Had to leave truck outside of the gate. Unprofessional !!!

Rating:

5.0

Great company near or far very professional and timely ! Always respectful always clean and ready ! No stress no hassle ! My go to truck rental company hands down best there is !!! Ten Stars !!!

Rating:

5.0

We have used this location many times to rent moving trucks and trailers and we have always been 100% satisfied!

Rating:

3.0

Make sure the back of uhaul truck doesn't have roaches I had to bomb truck and bomb my bre home for roaches sad

Rating:

5.0

Friendly and a good experience at this location

Rating:

5.0

Excellent service to young lady at front desk

Rating:

5.0

Great and friendly service!

Rating:

5.0

No comments

Rating:

5.0

I can't think of anything at all that needs improvements. I have always been treated more than fair everytime i rent from this location. The owner and employer are the best..kuddos to them

Rating:

5.0

I can't think of a thing that needs improvements. Everything is always way beyond expected and the customer service is supreme. I highly recomend this location

Rating:

3.0

We were given no instruction on how to hook up trailer.

Rating:

5.0

Very friendly and easy to work with

Rating:

5.0

Excellent...

Rating:

5.0

Was waiting for me, addressed me by name, handled paper work quickly. Wish more places had a pull through spot to drop trailers trying to back a trailer in a tight spot is a pain.

Rating:

5.0

Very nice drop off location very clean very professional

Rating:

5.0

Nothing

Rating:

5.0

N/A

Rating:

5.0

This was the second one we went to Sat the first the person was not helpful and I said we were needing it for one day but he charged us for two. I was so happy to find this place the person was so helpful and friendly and she greeted us with a smile. I would use this one again.

Rating:

5.0

Jolene, the manager, closed out my contract. She was very knowledgeable and has excellent customer service skills. Because of her service, if I ever need a storage unit; or a truck rental again, I will return to this location.

Rating:

5.0

They do it right. Thx

Rating:

5.0

great place

Rating:

5.0

location was closed at drop off.

Rating:

5.0

There was no rear view mirror so NO backup camera. NOT GOOD.

Rating:

5.0

Very good

Rating:

5.0

Everthing was great and customerservice was excellent Thank You Darlene

Rating:

4.0

The u-turn area in highway was limited

Rating:

5.0

This was the best experience I have ever had with Uhaul. Great Customer Service and very good equipment. I would recommend them to anyone needing a rental. Very happy with them here in Interlauchen.

Rating:

5.0

They were very kindly and friendly

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Thank heavens for U-Haul, they really fill a public need.

Rating:

5.0

A vary nice and helpful person works here...

Rating:

1.0

later found no fluid in emergency brake system Had issue with hook up, will not use this location again

Rating:

5.0

Wonderful

Rating:

5.0

Wonderful

Rating:

5.0

I can't rate Interlachen location because I only drop the key.

Rating:

5.0

The only problem we had was that we did not have the link to pick up my truck when we arrived at the location. Customer service helped. It delayed us by about 35 mins, but the representative added that time back for us so we could keep it longer. Really pleased! Will use this again when we need to. :)

Rating:

3.0

I had purchased 2 TV boxes at $19.95 that my movers never used. I brought them with me to return for a refund at Interlachen. The representative said I'd have to return them to the store where I purchased them which is 21/2 hrs away where I moved from. I think this is terrible customer service, especially knowing it was a one way rental.

Rating:

5.0

Nothing, everything was great!

Rating:

5.0

Very nice and helpful

Rating:

5.0

Tammy went above and beyond to ensure everything was taken care off .OUTSTANDING

Rating:

5.0

Everything was perfect at drop off location. Couldn't do any better.

Rating:

3.0

I had asked the location to change my rental from 2 to 4 days. She said that she did that and charged me for it. When I turned the truck in I was charged another 170.00. I need to check with someone to get this straightened out. I was charged more for a smaller truck one way that I was for a larger truck double the miles and it was two ways.

Rating:

3.0

Not the most beautiful place, but staff was especially friendly and helpful. I would definitely use this location again.

Rating:

3.0

Headlights, one very dim, one very bright, I had to drive at night.

Rating:

5.0

Awesome customer service!

Rating:

2.0

Was charged an additional 20 + dollars to refill the tank to where we picked it up at. We drove a total of maybe 20 miles. I know uhaul charges 4 + dollars a gallon. Confused as to how driving 20 miles equates to 4 gallons of gas. I would look into better trucks that can get more then 5 miles per gallon...What a racket...

Rating:

5.0

Customer service was awesome there the lady was really sweet

Rating:

4.0

Couldn't have done it with out the truck. I will use this location for future needs.

Rating:

4.0

charged me for 4 hours and i only had it 3 hours and the millage is ridiculous next time i will rent a pick-up from enterprise could of had it for a whole week for what you charged me for one day plus unlimited milage ya'll are a joke never rent from u-haul rip offs