Customer Reviews for Interlachen Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Interlachen Self Storage
Thomas G. on
Was waiting for me, addressed me by name, handled paper work quickly. Wish more places had a pull through spot to drop trailers trying to back a trailer in a tight spot is a pain.
MARVIN F. on
Very nice drop off location very clean very professional
Tamara K. on
Nothing
Dorothy K. on
N/A
Thomas F. on
This was the second one we went to Sat the first the person was not helpful and I said we were needing it for one day but he charged us for two. I was so happy to find this place the person was so helpful and friendly and she greeted us with a smile. I would use this one again.
Dorothy K. on
Jolene, the manager, closed out my contract. She was very knowledgeable and has excellent customer service skills. Because of her service, if I ever need a storage unit; or a truck rental again, I will return to this location.
Michael B. on
They do it right. Thx
David Y. on
great place
Iris C. on
location was closed at drop off.
Kathleen S. on
There was no rear view mirror so NO backup camera. NOT GOOD.
Antonio C. on
Very good
Darlene S. on
Everthing was great and customerservice was excellent Thank You Darlene
Wayne E. on
The u-turn area in highway was limited
Bobby D. on
This was the best experience I have ever had with Uhaul. Great Customer Service and very good equipment. I would recommend them to anyone needing a rental. Very happy with them here in Interlauchen.
George J. on
They were very kindly and friendly
DAN P. on
Very friendly and helpful
Jeffrey F. on
Thank heavens for U-Haul, they really fill a public need.
David T. on
A vary nice and helpful person works here...
FAY L. on
later found no fluid in emergency brake system Had issue with hook up, will not use this location again
MARY V. on
Wonderful
MARY V. on
Wonderful
Silma R. on
I can’t rate Interlachen location because I only drop the key.
ZACHARY P. on
The only problem we had was that we did not have the link to pick up my truck when we arrived at the location. Customer service helped. It delayed us by about 35 mins, but the representative added that time back for us so we could keep it longer. Really pleased! Will use this again when we need to. :)
Jim D. on
I had purchased 2 TV boxes at $19.95 that my movers never used. I brought them with me to return for a refund at Interlachen. The representative said I'd have to return them to the store where I purchased them which is 21/2 hrs away where I moved from. I think this is terrible customer service, especially knowing it was a one way rental.
Amanda W. on
Nothing, everything was great!
joe F. on
Very nice and helpful
Roger G. on
Tammy went above and beyond to ensure everything was taken care off .OUTSTANDING
Robin H. on
Everything was perfect at drop off location. Couldn’t do any better.
Mary P. on
I had asked the location to change my rental from 2 to 4 days. She said that she did that and charged me for it. When I turned the truck in I was charged another 170.00. I need to check with someone to get this straightened out. I was charged more for a smaller truck one way that I was for a larger truck double the miles and it was two ways.
Kathleen B. on
Not the most beautiful place, but staff was especially friendly and helpful. I would definitely use this location again.
Karen R. on
Headlights, one very dim, one very bright, I had to drive at night.
Dustin C. on
Awesome customer service!
melvin F. on
Was charged an additional 20 + dollars to refill the tank to where we picked it up at. We drove a total of maybe 20 miles. I know uhaul charges 4 + dollars a gallon. Confused as to how driving 20 miles equates to 4 gallons of gas. I would look into better trucks that can get more then 5 miles per gallon...What a racket...
melvin F. on
Customer service was awesome there the lady was really sweet
Steve D. on
Couldn’t have done it with out the truck. I will use this location for future needs.
Ralph B. on
charged me for 4 hours and i only had it 3 hours and the millage is ridiculous next time i will rent a pick-up from enterprise could of had it for a whole week for what you charged me for one day plus unlimited milage ya'll are a joke never rent from u-haul rip offs
Carolyn D. on
Best, most curteous, helpful, and concientious movers I've encountered. Awesome job and made exceptional effort to get our job done. Thank you for repeatedly (2nd time in 3 months we've used their teams) doing an excellent job!!!
Steven C. on
You need to make sure all locations can honor the advertised or gifts that come with rental of the different vehicles.. We were told online that we would have a free month rental, which we never got because this site. We never got our free storage unite. You need to make sure each storage site has empty storage units
Tanya C. on
This was a very convenient drop off location. I dropped the truck off after hours, and it was very easy. There was plenty of room to leave the truck. And there locked drop off box for the keys, was in an excellent spot and also very convenient. I stopped by the next morning to make sure I didn't need to do anything else and the staff was also very friendly, and welcoming. I will definitely recommend this location also.
Ron H. on
More sizes on site. Great staff.
Cletis Q. on
Nothing. Everything was great. Thank You.
DAVID Y. on
What a pleasure to deal with the staff there
Felicia T. on
The mirror on driver side was loose and could not be used. We had to tape it to hold it on place to use to see . That was a big issue for travel of 500 miles. My husband was able to tape because we had no Allen wrench. I would suggest that mirrors be checked because vitally important for safe travels. The office staff very nice and helpful.
barba M. on
No one working due to holiday.
William L. on
Make sure there is a reliable connection for billing purposes. Had to be invoiced over the phone because she could not login to your system.
LINDA S. on
Just like to say the 26ft. truck gave us excellent gas mileage.
JOHN M. on
Great over all, I needed a trailer and for $26 bucks it solved my situation.