Customer Reviews for Interstate Self Storage
(U-Haul Neighborhood Dealer)

923 reviews

1003 Commercial Dr   Brunswick, GA 31525

(912) 261-2772

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    1 pm - 5 pm

Services at this Location:

Contact Us

(912) 261-2772

1003 Commercial Dr
Brunswick, GA 31525

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    1 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Sherry and Steve are great people and have excellent customer service skills.

Braxton H. 
Rating:
5.0

Friendly staff they are very helpful and l would recommend this facility to anyone

dewey G. 
Rating:
5.0

Always Excellent.

John H. 
Rating:
5.0

Customer did not leave a comment.

Patrice W. 
Rating:
5.0

Make sure inside is clean

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Victoria A. 
Rating:
5.0

Great service!

CAROL G. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Truck was dirty with garbage. Truck worked well.

Karen M. 
Rating:
5.0

AAA Interstate is a great place for renting. They are very friendly and helpful!

Casom B. 
Rating:
5.0

Customer did not leave a comment.

Neil L. 
Rating:
5.0

Nothing everything was spot on@

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

Patricia Z. 
Rating:
4.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Friendly and kind service..Had reserved 9 ft van..was not available, but still accommodated with next appropriate vehicle at no expense. I would recommend my friends to use there service. Thanks again Sherry!!

Nancy V. 
Rating:
5.0

Customer did not leave a comment.

Nia O. 
Rating:
4.0

Parkings a bear. No paved pull through parking options.

donald A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Do as you do by all means the service, treatment and hospitality is as well as was A1. A people care service most definitely are your expertise first and foremost thank you very much indeed.

Greg T. 
Rating:
5.0

Stay as you are, perfect.

Rudolph H. 
Rating:
5.0

Customer did not leave a comment.

paulina C. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Elsie E. 
Rating:
3.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

He was absolutely great, very friendly service. The truck performed without any flaws.ride was great along with plenty of room needed for storage.

Rob G. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

Customer did not leave a comment.

Ron P. 
Rating:
5.0

Customer did not leave a comment.

Keya B. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Everything was great

Steven B. 
Rating:
1.0

I was guaranteed delivery at 1:00 and as I pulled in to the parking lot the only employee was leaving to take an hour long lunch break. This was the second location that I was guaranteed a truck and didn't receive it at the time requested. The T&C Pawn shop on Community Rd guaranteed a truck at 10:00 and no truck. My day was ruined by your poor service b

Deborah B. 
Rating:
5.0

Continue to take the same approach.

Daniel P. 
Rating:
5.0

Nothing everything was EXCELLENT!!

Terrence S. 
Rating:
3.0

My trailer was parked in a place that made it difficult to move and attatch to car.

DONALD P. 
Rating:
5.0

An overall great experience...our first time renting a U-Haul. We arrived before the 9:00 opening time on day of rental and return. The guy saw us and opened the office both times so we could be on our way. When moving, every minute counts! We really appreciated him doing that!

Lamar H. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
4.0

Nothing, It was Very quick, easy and friendly.

Brian W. 
Rating:
5.0

truck was not particularly clean, there was dust in the cargo area - the passenger areas were pretty dusty too - otherwise, a great spot and easy to work with.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Glenda O. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN W. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
4.0

Customer did not leave a comment.

kevin T. 
Rating:
5.0

The only reason I give a glowing review for this transaction was because of Sherry at Interstate Self Storage. UHAUL really dropped the ball on our reservation - I get that there is a shortage of equipment, but I never received a call or confirmation from Uhaul after making my reservation. Knowing this, even though the reservation clearly stated that Uhaul would contact me the night before my early morning pickup, when I didn't get a call, I called Interstate Storage and got a hold of Sherry in their office. She didn't have a reservation for me, as Uhaul had never followed through on their end. She advised me to call the 1800 to try to get everything squared away. 54 mins and after speaking with two separate reps who were of ZERO help, I was hung up on. Not cool, Uhaul. I stopped by Interstate Storage to see if Sherry would be able to point me in the direction of a different local entity with an available truck. She was able to set us up with a truck at her location, with just minimal adjustments to our reservation - which was completely cool with us, as our original reservation was put together off of recommendations from Uhaul.com. SHERRY IS AWESOME AND THE REAL MVP!! If there is a shortage of equipment how about NOT ALLOWING someone to make a reservation? I went with Uhaul as Penske didn't have any availability - but Uhaul, so it seemed, did. If you are going to allow the reservation to go through, then please communicate with your clientele any issues - don't let them wait until 8 mins before they try to pick up their truck to find out that, no, there aren't any and they are out of luck. Because that's the feeling that I got from Uhaul - Sherry, again, is the ONLY reason I'm happy at all with this transaction.

Erin W. 
Rating:
5.0

Easy rental - great customer service! 5 Stars

William S. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Brittney M. 
Rating:
4.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
4.0

Great Service

Glynda H. 
Rating:
5.0

I had no issues with the facility or staff at all. Only issue was not at fault of staff. The roof of the truck leaks and while traveling, several pieces of our wood and fabric furniture were soaked and possible wood damage.

James L. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Amy V. 
Rating:
5.0

Customer did not leave a comment.

Sherri G. 
Rating:
3.0

Customer did not leave a comment.

Malcolm W. 
Rating:
5.0

N/A

GERARDO O. 
Rating:
5.0

Always the best never use anyone else sherry is as always nice as can be

Charlotte I. 
Rating:
4.0

Customer did not leave a comment.

Keenan C. 
Rating:
5.0

Sheri was amazing!! Free drinks...JK. It was a 10+

SARAH A. 
Rating:
2.0

why i am having to back up though a grass ditch and connecting my own trailer? -- if my wife was there, she could not back it up through a ditch without getting stuck in mud. . i had to put it in 4x4 because my rear bumper dragged in the ditch and tires spinning -- and she could not have lifted the trailer tongue and connect it to the jeep. . . The trailer RH light was not working for brake or RH turn signal. . I pulled a boat trailer later that day and the lights were working correctly, so the problem was not my jeep...

martin S. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

Sasha Y. 
Rating:
5.0

Customer did not leave a comment.

Joey E. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

KEN P. 
Rating:
5.0

Customer did not leave a comment.

Stan N. 
Rating:
5.0

I will always use Uhaul

doran W. 
Rating:
5.0

Everything was professional and quick.

SENECA M. 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
5.0

Customer did not leave a comment.

bobby M. 
Rating:
5.0

Associate that checked me in and out was very friendly and helpful on a stressful day! Thank you so much

Kelly M. 
Rating:
3.0

Longer hours. Closing at 5:30pm on a Saturday seems very early.

JULIE F. 
Rating:
3.0

Customer did not leave a comment.

Hank B. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

April K. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

ALBERT F. 
Rating:
3.0

Customer did not leave a comment.

Nichole S. 
Rating:
3.0

Customer did not leave a comment.

Rabun W. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Only issue may be the "hook-up"; I have rented from this location previously so know the routine, and because of many U-Haul rentals know the process of getting safety chains positioned correctly and the correct length (so they don't drag road); I have no problem, but some may when left to individual to hook up tailer, then stop by office so they can photograph before heading out.

richard H. 
Rating:
5.0

Customer did not leave a comment.

billietae J. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

No improvements needed. The staff are exceptionally friendly and helpful.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

jim P. 
Rating:
5.0

Only concern is, I have a van and they tend to be low to the ground, generally the trailers are on a hill, can't back right up, need to go at an angle. Would be easier if some trailers were on flat ground. Service was excellent.

Terry C. 
Rating:
5.0

They make the process so easy for us. Never a problem with the service. She does a great job getting us in and out. Very professional and friendly. We have rented numerous U Hauls over the years and this one is by far the best.

Albert S. 
Rating:
3.0

Customer did not leave a comment.

Connie R. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Whatever cleaner is used---stop it!! The odor is so strong, I had a headache that lasted for hours

Michael M. 
Rating:
5.0

Nothing

GARY C. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

RODERICK A. 
Rating:
5.0

the trailer , as found, was left with trash in it. The dealer was quick to remedy the problem; and her was otherwise very helpful with the rental.

john M. 
No reviews have been submitted for this location.

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