Customer Reviews for Intown Motel
(U-Haul Neighborhood Dealer)

142 reviews

1013 E Eldorado St   Decatur, IL 62521

(217) 619-0277

Location Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 10/4/2022 - 10/31/2022: Closed

Services at this Location:

Contact Us

(217) 619-0277

1013 E Eldorado St
Decatur, IL 62521

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 10/4/2022 - 10/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kadaris B. 
Rating:
5.0

HD was awesome great service thank you

Corey G. 
Rating:
1.0

This is a sleazy hotel in a sleazy part of town. There was no Uhaul rep on site. I had to deal with a hotel clerk that had no knowlege of the uhaul equipment. I talked to the Uhaul rep by phone. I had to hook the trailer up by myself.

ALAN D. 
Rating:
3.0

Customer did not leave a comment.

AMANDA J. 
Rating:
1.0

Just don't go to this location, it's terrible!

Lewis B. 
Rating:
5.0

Hd was awesome

Michelle L. 
Rating:
1.0

There were no correspondence of a location change and no clear explanation of what 24/7 truck share entailed.

Chris N. 
Rating:
2.0

Unable to handle a large truck in their parking lot. They needed to reroute me to another location to return the truck. Difficult to maneuver truck and trailer in their small parking lot.

JACOB H. 
Rating:
5.0

Customer did not leave a comment.

ALISHA C. 
Rating:
5.0

Pick up was easy & early morning pick up but manager was there .. very good location .. thx

HARDIK S. 
Rating:
4.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Jaleela J. 
Rating:
3.0

Truck smelled liked a dirty ashtray when I picked up. There were cigarette ashes on the steering column.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN T. 
Rating:
1.0

The uhaul agent was not there. The hotel manager did not speak English but called Hardik Shah. Who told me he could not come hook up trailer. He also told me that I didn't need to hook up lights on trailer. He sent me a link to watch trailer hookup on YouTube. I had a stranger hook up the best he could but it was not done correct and I had to drive to another facility to have it hooked up correctly. Darrell Delong properly hooked up trailer and lights at Pershing Street location and got us on our way safely.

Katrinka E. 
Rating:
3.0

Customer did not leave a comment.

TARA R. 
Rating:
5.0

Manager was great and helped with every detail. His assistant, I believe his name is John, basically did everything for me; helped me back in, released the incoming unit from my hitch and attached the new unit to my vehicle. All I did was sign and drive! Thanks so much for all your help! Don from Louisiana…

don S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
3.0

Very friendly associates! Probably the nicest I have met!

David H. 
Rating:
1.0

Customer did not leave a comment.

Jestin I. 
Rating:
5.0

While the location is not as large and easy to navigate just because of size and traffic - the staff was very nice and helpful in getting the trailer on reserve. The pick up and drop off both were quick and easy thanks to the well trained staff. Thanks!

DONNA V. 
Rating:
5.0

All good.

James S. 
Rating:
5.0

Good srrvice

KIMBERLY G. 
Rating:
5.0

I forget his name, but the gentleman here was also very kind and helpful.

Christian J. 
Rating:
5.0

He was very respectful

Rebecca M. 
Rating:
5.0

Hd is great .. nice customer service 24x7.. really help me ... thx .. will do business again again with this location .. thx again Hd..

Philip B. 
Rating:
5.0

HED is awesome

Sierra F. 
Rating:
5.0

No improvements needed, HD is a great guy.

DUSTIN K. 
Rating:
4.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

ELAINE S. 
Rating:
1.0

Customer did not leave a comment.

Miranda J. 
Rating:
1.0

Truck had not been cleaned at all (There was a vaping device sitting in the middle of the driver's seat and cigarette butts in the passenger seat). Location is in a run-down hotel and U haul does not appear to be their primary business.

Timothy P. 
Rating:
3.0

You guys never refunded what I was owed. I PAYED for 75 miles and drove 55, you guys tried to charge me more instead of paying back what I was owed.

MARISSA J. 
Rating:
5.0

HD was very good !

ASHALENA D. 
Rating:
5.0

Customer did not leave a comment.

KAPARAE R. 
Rating:
5.0

Customer did not leave a comment.

Zataryah R. 
Rating:
5.0

Customer did not leave a comment.

JULIAN J. 
Rating:
1.0

This place is gross! Its a run down old hotel with junk everywhere. The truck had mud all over the interior of the cab. I reserved my truck for pick up at an actual U-haul facility. If my reservation gets changed to pick up at this place again, I will cancel.

CARRIE R. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
1.0

The office had a note to come to room 103, so I did. When the lady answered the door she was in her pajamas and appeared as though she just got out of bed. I informed her I was there to pick up a truck. She said “ok, handed me the truck key and closed the door. I immediately drove to the local U-haul office and completed the rental paperwork and provided my cc information. This was the poorest example of professionalism I have ever seen.

Lex H. 
Rating:
5.0

Very easy to work with got it done fast I was in and out in a timely fashion HD is awesome

Philip B. 
Rating:
5.0

HD does a fantastic job! Customer service is excellent! Will rent from again!

Shane H. 
Rating:
5.0

Customer did not leave a comment.

FREDRIK T. 
Rating:
5.0

it was a little tight getting the trailer in but the attendant was extremely helpful and curtious.

Brian S. 
Rating:
2.0

Customer did not leave a comment.

STEPHANIE F. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO H. 
Rating:
5.0

There isn't much that can be improved upon. HD was very nice and helpful in renting the U-Haul. I had never rented a U-Haul before and he walked me through every step. I had a great experience.

ROSE F. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER J. 
Rating:
1.0

I had a big problem. Reserved a trailer on line. Was told to pick it up but nobody knew anything about it. Sent me to a second location, country market, but they were not set up to release. Had to go to Decatur, Il. After 1 1/2 hours on the phone. This is the worst experience I've ever had. Give me a call 503 704-6681

Ronald R. 
Rating:
4.0

Customer did not leave a comment.

Joshua S. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Great customer service, very professional, A+

Travis W. 
Rating:
5.0

Customer did not leave a comment.

APRIL F. 
Rating:
5.0

Customer did not leave a comment.

Tristin B. 
Rating:
1.0

I am so disappointed to find out that this business is fraudulent. I am a business professional that rented a 15ft truck, cleaned and returned on time. Upon receiving my email I see that I was charged 25.00 for cleaning. There was nothing to clean because I personally took time to clean it. It's very sad, disrespectful and fraudulent and I will not only not patronize this location again but i will surely share with my colleagues to stray away from this location. I will additionally fill out the review on Facebook. My poor rating is based on the integrity of the business.

tonya H. 
Rating:
2.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Excellent customers service, Mr. HD was very professional, he helped me loading the dolly in my car. I highly recommend this store.

GULSHAN R. 
Rating:
5.0

HD was very professional and helpful!

Jami B. 
Rating:
5.0

Customer did not leave a comment.

Darren R. 
Rating:
5.0

Customer did not leave a comment.

WITTNEY M. 
Rating:
5.0

HD is good

ROOSEVELT C. 
Rating:
5.0

Very helpful and respectful. Nothing to change for the next customer.

Kim B. 
Rating:
5.0

H D is awesome I like to work with him in the future thanks for your service

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

KYLE M. 
Rating:
5.0

What is everything is very good very helpful just all-around person thank you

Anthony R. 
Rating:
5.0

HD is awesome!

Dora M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE K. 
Rating:
5.0

This is the best place to rent a Uhaul in all of Decatur, Illinois. They're open 24/7, and they make everything easy. I highly recommend that if u need a Uhaul this is the place to get one.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

Jim C. 
Rating:
1.0

Very dangerous location to pick up. Felt very unsafe.

SARAH M. 
Rating:
5.0

HD is great! This is the third time we've rented a uhaul truck from him because we're renovating an old house in the West end of Decatur, and we need a bigger truck. He's open 24/7, and its always very personable and friendly. Can't speak highly enough of the service he provides for us and the community.

Mark C. 
Rating:
5.0

He will get my service every time!

Cheetara C. 
Rating:
5.0

Nothing to improve! Everything was on point!

Cheetara C. 
Rating:
1.0

I feel bad about this review because the individual who helped me with the return was very friendly and nice. However, the Intown Motel location is a very dangerous place with a lot of drug users and predators roaming the parking lot and facility. The facility was clean and well-maintained. It was really the other element around it and staying there that was uncomfortable. I did not feel safe returning the rental there.

scott B. 
Rating:
4.0

There was a technical issue involving the payment hold on my card..which showed in their system to have the available funds. Motel owner was very helpful, despite the issue being of no cause from him. Upon return of truck, he continued to be very friendly and helpful, including an apology for the issues that morning..which I recognize to have been out of his control. This was my first experience with uHaul, and I had a positive one with the location i dealt with.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

Trayvon P. 
Rating:
5.0

Manager is great here, and they're open 24/7

Mark C. 
Rating:
1.0

Customer did not leave a comment.

Vivian J. 
Rating:
1.0

They had me drive out of my way to pick my uhaul up to even load to move, which put me behind on loading. Then got told i could drop off at any location, so i dropped it off then had to go pick the uhaul back up and drop off at a different location. Very inconvenient. Not even a discount was offered to me for having terrible service.

Taylor I. 
Rating:
5.0

Hd is good

Dustin T. 
Rating:
1.0

This location is the worse experience ever. My husband called the number they quoted us at the price then after we returned it he charged us 40 dollars more but we didnt go further than what we had told the guy on the phone. They didnt explain anything and we couldnt understand the guy we told him several times and he got mad and started talking some different language. I wouldnt recommend this location to anyone it's to pricey and customer service is horrible

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Excellent agent

Ahmed Tarek E. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD D. 
Rating:
4.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Alex W. 
Rating:
5.0

Customer did not leave a comment.

nevaeh B. 
Rating:
5.0

The gentleman who checked in our UHAUL was professional, friendly and efficient.

kristen C. 
Rating:
1.0

Worst experience ever.

Summer B. 
Rating:
3.0

Customer did not leave a comment.

Steve W. 
Rating:
3.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Sara T. 
Rating:
1.0

Very cold and didn't look like it was a u haul location . didn't have a public bathroom .

lexus C. 
Rating:
1.0

bad location you need a gun and a body gaurd

Don A. 
Rating:
5.0

None required, excellent experience!!

Jerry B. 
Rating:
5.0

Awesome experience... will do business with this location .. thx

HARDIK S. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Amber J. 
No reviews have been submitted for this location.

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