Very friendly associates! Probably the nicest I have met!David H.
Trailer Rental & Towing in Decatur, IL at Intown Motel
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Decatur, IL 62521
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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While the location is not as large and easy to navigate just because of size and traffic - the staff was very nice and helpful in getting the trailer on reserve. The pick up and drop off both were quick and easy thanks to the well trained staff. Thanks!DONNA V.
All good.James S.
Good srrviceKIMBERLY G.
I forget his name, but the gentleman here was also very kind and helpful.Christian J.
He was very respectfulRebecca M.
Hd is great .. nice customer service 24x7.. really help me ... thx .. will do business again again with this location .. thx again Hd..Philip B.
HED is awesomeSierra F.
No improvements needed, HD is a great guy.DUSTIN K.
Truck had not been cleaned at all (There was a vaping device sitting in the middle of the driver's seat and cigarette butts in the passenger seat). Location is in a run-down hotel and U haul does not appear to be their primary business.Timothy P.
You guys never refunded what I was owed. I PAYED for 75 miles and drove 55, you guys tried to charge me more instead of paying back what I was owed.MARISSA J.
HD was very good !ASHALENA D.
This place is gross! Its a run down old hotel with junk everywhere. The truck had mud all over the interior of the cab. I reserved my truck for pick up at an actual U-haul facility. If my reservation gets changed to pick up at this place again, I will cancel.CARRIE R.
The office had a note to come to room 103, so I did. When the lady answered the door she was in her pajamas and appeared as though she just got out of bed. I informed her I was there to pick up a truck. She said â€œok, handed me the truck key and closed the door. I immediately drove to the local U-haul office and completed the rental paperwork and provided my cc information. This was the poorest example of professionalism I have ever seen.Lex H.
Very easy to work with got it done fast I was in and out in a timely fashion HD is awesomePhilip B.
HD does a fantastic job! Customer service is excellent! Will rent from again!Shane H.
it was a little tight getting the trailer in but the attendant was extremely helpful and curtious.Brian S.
There isn't much that can be improved upon. HD was very nice and helpful in renting the U-Haul. I had never rented a U-Haul before and he walked me through every step. I had a great experience.ROSE F.
I had a big problem. Reserved a trailer on line. Was told to pick it up but nobody knew anything about it. Sent me to a second location, country market, but they were not set up to release. Had to go to Decatur, Il. After 1 1/2 hours on the phone. This is the worst experience I've ever had. Give me a call 503 704-6681Ronald R.
Great customer service, very professional, A+Travis W.
I am so disappointed to find out that this business is fraudulent. I am a business professional that rented a 15ft truck, cleaned and returned on time. Upon receiving my email I see that I was charged 25.00 for cleaning. There was nothing to clean because I personally took time to clean it. It's very sad, disrespectful and fraudulent and I will not only not patronize this location again but i will surely share with my colleagues to stray away from this location. I will additionally fill out the review on Facebook. My poor rating is based on the integrity of the business.tonya H.
Excellent customers service, Mr. HD was very professional, he helped me loading the dolly in my car. I highly recommend this store.GULSHAN R.
HD was very professional and helpful!Jami B.
HD is goodROOSEVELT C.
Very helpful and respectful. Nothing to change for the next customer.Kim B.